Workbook Table of Contents

Course Name
Fun Subtitle
Facilitator’s Guide

Facilitator Name
Achieva University

P.O. Box 2650

Largo, FL 33779-2650

Course Name Facilitator’s Guide

Course Name

Table of Contents 1

Course Name Syllabus 1

Target Audience 1

Course Description 1

Achieva University Credits 1

Course Objectives 1

Agenda (Sample) 1

Metrics Plan 1

Program Tools 1

Pre-course Assignment Checklist 1

Participants 1

Facilitator 1

Lecture 1

Introduction (Welcome / Overview) 1

Opening Statement/Exercise 1

Subject Matter 1

Closing Summary/Q&A 1

Assessment 1

Post-course Assignment Checklist 1

Participants 1

Facilitator 1

Achieva University Page 2 XX/XX

Course Name Facilitator’s Guide

Course Name Syllabus

Target Audience

The Target Audience is the primary group the course was designed to benefit.
For example: MSAs, Tellers, ALPS Users, Front/Back Office Staff, All Staff, etc.

Course Description

The Course Description is an overview of the course in narrative form. This description is published in the AU Catalog to assist participants in determining the value of a particular class in relation to their career path.

Pre-requisite/s

Pre-requisites are the requirements that must be satisfied before course enrollment. These requirements may include pre-reading of workbooks or other course materials, etc.

Achieva University Credits

## credit/s will be awarded upon satisfactory completion of this course.

Course Objectives

After satisfactory completion of this session, participants will be able to:

Sample: Recite and explain the benefits of…
Sample: Define the term…
Sample: Calculate…
Sample: Identify and describe…
Sample: Load and execute…
Sample: Explain (insert #) of primary features…

Agenda (Sample)

Activity / Time
Welcome! / 9:00 - 9:10
Learning / 9:10 - 10:30
Break / 10:30 - 10:40
Learning / 10:40 - 11:30
Review Exercise: Name / 11:30 - 11:45
Assessment / 11:45 -12:00

Metrics Plan

A Metrics Plan is an activity (that the AU Facilitator will complete after the training session) that is intended to determine how well the participants retained the course information and transitioned it to on job skills. This section will outline the facilitator’s intention of how they plan to measure the outcome.

i.e: Pre- and Post- course cross sales reports show an increase of X%.

Program Tools

@ Workbook/s-

§ Name- Hyperlink to original.

@ PowerPoint/s-

§ Name- Hyperlink to originals.

@ Program Handouts

2 Syllabus and Notes Page

2 Job aides

§ Name- Hyperlink to original.

2 Worksheets

§ Name- Hyperlink to original.

2 Assessments

§ Name- Hyperlink to original.

@ Sample: Tool.

Pre-course Assignment Checklist

Participants

R Assignment #1.

R Assignment #2.

Facilitator

R Review and Request Program Tools

§ Reserve Trainer’s Toolbox items at least two weeks prior to session.

§ Print or copy Program Handouts.

R Review AU Facilitator’s Guide, Workbooks, PowerPoints, and other course materials for updates.

R Email participants the Pre-course Assignment.

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Course Name Facilitator’s Guide

Lecture

Introduction (Welcome / Overview)

Suggestions:

· Music playing prior to class can be an attention getter and great motivator.

· Welcome each participant as they enter the classroom

· Introduce yourself. Review class and break schedule.

· Cell phone “courtesy mode” reminder.

Opening Statement/Exercise

Some Effective Openings:

· A question directed at the audience.

· A factoid.

· A striking statistic.

· A quotation.

· A group activity.

· A short human interest story (anecdote).

Subject Matter

All non-verbal tasks, communication, page/slide number reminders, etc., should be typed in standard font.

All lecture should be typed in bold font.

Review Exercise / Closing Summary

Suggestions:

· Work reviews into your lecture, depending on class length. Lecture 30 minutes, review 5 minutes.

· Use Games to review.

· Use Crosswords puzzles to review.

Assessment

· Assess the participants’ knowledge level; is there a basic understanding?

· Did the participants meet the objectives?

· Achieva University’s quality standard requires a score of 80% or better on all assessments taken. If it’s worth doing, it’s worth doing well!

Post-course Assignment Checklist

Participants

R Assignment #1.

R Assignment #2.

Facilitator

R Grade assessments and/or review online assessments.

R Follow up on participant Post-course Assignment.

R Grade and document post-course assignment.

R Request course credit be issued, as necessary.

R Complete Metrics Plan and evaluate results.

Achieva University Page 2 XX/XX

Notes Page

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