Work with the GM to Develop, Plan, Budget, Implement and Follow Through on Program And

JOB DESCRIPTION
Hotel: / MaldronHotel / Location: / Brunswick Street, Belfast City
Job Title: / Maintenance Manager / Reporting to / General Manager
Department: / Front Office / Direct Reports: / Maintenance Assistant
Role Objective:
The Maintenance Manager is responsible for all the maintenance of the hotel including: day-to-day operations, the hotels infrastructure, the planning of future maintenance projects, and the management of the Maintenance Team.
The Maintenance Manager is responsible for maintaining the guest rooms, public space and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
This position troubleshoots problems with the infrastructure/physical plant of the hotel ensuring a safe and comfortable environment for our guests and employees; to promote employee and guest safety and efficient hotel operations.
Main Duties & Responsibilities:
Leadership:

Responsibility for managing and achieving your own departmental targets as assigned by the Senior Management Team.
Work with the GM to develop, plan, budget, implement and follow through on program and procedures
Manage and monitor activities of all employees in your team, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Develop your teams performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling's and evaluations and delivering recognition and reward.
Direct and oversee all hotel maintenance operations to ensure guest satisfaction and safety at all times.
Perform and direct operations for the exterior and interior of the facilities including electrical, refrigeration, plumbing, heating & cooling, structural and other maintenance work to maintain the property in an optimum and efficient condition.
Communicates effectively in English, both verbally and in writing to provide clear direction in assigning and instructing accomodation staff in details of work.
Builds trust and leads by role modelling the values of integrity, compassion and professionalism.
Promotes a positive working atmosphere by supporting a culture of empowerment, transparency and development.
Has a clear understanding of the organisation’s vision and direction.
Demonstrates a commitment to deliver high performaning team and excellent quality service at all time.
Keeps up to date with Dalata Hotel Group Plc Strategy.
Plans and conducts staff meetings on a regular basis.
Attends various other related meetings to obtain and disseminate pertinent information.

Customer & Guest Focus

Arranges work schedules of line employees, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated events. Submits payroll records, correcting errors to insure pay is on time.
Prepare for daily maintenance of trash removal, grounds, key control, kitchen cleaning, security rounds, room availability and reader board message updates to be completed.
To train staff to Dalata Hotel Group Plc’s high standards.
To provide a safe and secure environment for customers, staff and visitors is maintained at all times.
Conduct inventory, order and regulate hotel supplies.
Schedule all work to be done at a minimum of inconvenience to guests.
Manage and oversee preventative maintenance programs for guest rooms, public areas, hotel-equipment and carpet care.
Maintain work areas and equipment in a clean and well-organized manner, ensuring any logs are kept up to date.
Inspect guestrooms, public space and back of the house for areas to repair, touch up or replace.
Repairs, or replace items such as light fittings, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall coverings, caulking, grouting or other miscellaneous items.

Team and Partnership Working:

Builds a positive working atmosphere by networking and developing trusting relationships with co-workers, to deliver the best service to external customers/guests.
Stay in touch with the Front Desk regarding guest needs that arise during the shift
Encourages and supports teamwork and the celebration of team success.
Participates effectively as a team member, respecting the contribution of others.
Understands the need for shared goals within the team and is actively involved in achieving them.
Recognises, respects, and utilises the expertise and contributions of others.
Projects a positive image when engaging with customers/guests.
Strives to enhance and influence high quality and professional services at all times.
As a member of the management team, you must be willing to carry out duties outside of your department if called upon to do so, this includes covering Duty Management shifts when required.

Effective Communication

To be responsible for reporting any maintenance issues to the Maintenance Manager.
Makes records of repairs made, or areas needing further attention.
Communicates regularly, consistently and in a timely manner to keep everyone appropriately informed.
Makes effective and appropriate use of available communication processes.
Maintain professionalism at all times when communiting with customers/guestboth on the telephone and directly.
Communication style is open and approachable.
Recognises communication is a two way process and demonstrates effective questioning and active listening skills with your teams and others at all times.
Actively engages in the giving and receiving of feedback in order to highlight areas of improvement and lessons learnt.

Effective Planning & Time Management

It is important that you develop effective strategies for managing your time to balance the conflicting demands of the job role.
Have the ability to set your clear goals, break your goals down into discreet steps, and review your progress towards your goals.
You must be able to prioritiseyour work load and adapt to the changing demands of the role.
You must organise your work schedule; i.e. list making to remind you of what you need to do; perservering when things are not working out and always avoiding procrastination.

General

Conduct continuous inspections of the building, grounds, and public areas to ensure compliance with fire & safety laws, and company standards and regulations, correcting any potential safety hazards or cleanliness issues.
Conduct Health and Safety Checks regularly.
Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
All members of staff are expected to treat those with whom they come into contact in a courteous and respectful manner.
Staff are expected to demonstrate their commitment to the hotel by their regular attendance and the efficient completion of all tasks allocated to them.
To turn off unnecessary lighting, fans and heating throughout the building and to be aware of energy conservation
All staff must comply with the Smoke Free Policy and associated procedures.
All staff must comply with the Uniform Policy.
All staff must co-operate with others on health and safety, and not interfere with, or misuse, anything provided for their health, safety or welfare.
All staff must follow the training they have received when using any work items their employer has given them.
The Dalata Hotel Group Plc is committed to equality of opportunity and to selection based on merit.
All department managers are required to adhere to Hotel’s Equal Opportunities Policy and associated procedures throughout the course of his/her employment.
All staff will endeavour to ensure the on-going confidence of the public.
All staff will maintain high standards of personal accountability.

This job description is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

PERSON SPECIFICATION
Hotel: / MaldronHotel / Location: / Brunswick Street, Belfast City
Job Title: / Maintenance Manager / Reporting to / General Manager
Department: / Front Office / Direct Reports: / Maintenance Assistant
Essential Criteria / Desirable Criteria / Measurement Method
Circumstances / -Willingness to work flexible hours required for the job.
-Be fluent in English.
-All team members must maintain a neat, clean and well-groomed appearance.
-Must be eligible to work in Northern Ireland.
Physical Requirements:
-Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
-Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis
-Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat)
-Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects. / Medical Questionnaire &
Interview
Technical & Professional Expertise / -A minimum of one years experience as a Maintenance Manager or Maintenance Supervisorwithin a medium-large scale hotel.
-Experience must include: Commercial Refrigeration, Boilers, Plumbing, Air Conditioning, Building Construction, Carpentry, Fire Systems, Sewer and Water, Boilers, Electrical Breakers, Janitorial Services, Energy Conservation, Environmental, Hazardous Waste, Hygiene and Sanitation.
-In-depth knowledge of heath and safety regulations.
-Must be IT literate and computerised systems in previous roles.
larged sized hotel is defined as 80+ rooms. / - / Application
Interview
Competencies / Leadership
Provides strong, empowering leadership withinto Inspire. Leads, promotes and develops a clear vision for the continuing improvement and development of the service and the staff. Demonstrates strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
Customer & Guest Focus
Is clear on the vision, strategy and objectives; delivers results on time, within constraints and in line with organisational strategy, policy and procedure. Strives to exceed the expectations and requirements of customers/guest; acts with customers in mind and values the importance of providing high-quality customer service at all times.
Team and Partnership Working
Encourages collaboration within and across teams. Develops and encourages effective partnerships and a positive team atmosphere, both internally and externally, to improve the efficiency and effectiveness of service delivery based on shared outcomes.
Effective Communication
Keeps people well informed and communicates messages clearly and concisely. Listens carefully, evaluates other opinions and is able to influence successfully. Promotes the exchange of ideas, information and feedback within their team.
Effective Planning & Time Management
Develops effective strategies for managing time and resources. Has the ability to set clear goals to prioritise work activities.Is resilient and able to cope with a high volumne of work activities simultaniously. Is adaptable to change and willing to work in a a pressurised work environement. Is a problem solver. / Interview
Shortlisting will be based on the evidence that you supply on your application form to satisfactorily demonstrate how, and to what extent, you meet the above criteria. The Shortlisting Panel will not make assumptions as to your circumstances, qualifications, and experience.
We reserve the right to apply enhancements or utilise the desirable criteria.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

JOB DESCRIPTION