Job Description

Job Title: / Data & Outcomes Officer
Salary Range/Grade: / Grade K, Spinal Points 13-18
£16,491 - £17,419 rising to £18,070 per annum pro rata
(salary based on a 37 hour working week)
Training Band / 3
Hours: / 15-20 hours per week
Work base: / Peterborough Children’s Centres
Reporting To: / Children’s Services Manager
Responsible for: / N/A
Main Purpose of Job:
·  To support the Children’s Services Manager in ensuring that the Children’s Centre has consistent demographic data sets, information and analyses these to enable their effective development and management of the core offer and targeted services
·  To input and report on children and families accessing children’s centre interventions
·  To ensure that field information including evaluations, feedback and participation data is effectively managed and reported
·  To monitor the longer term impact of all interventions
Performance Fundamentals:
Spurgeons has identified three performance fundamentals applicable to all roles in the organisation:
·  Providing Excellent Services
·  Managing Self and Others
·  Managing Resources
All job tasks and competencies are aligned with these performance fundamentals.
Performance Indicators and Targets:
·  To adhere to Spurgeons vision and mission and to demonstrate Spurgeon’s core values of compassion. Inclusivity and hopefulness in performing the essential duties and responsibilities of your job.
Job Description
Providing Excellent Services
1.  To work with Children’s Services Manager to record and analyse data to ensure interventions and outcomes are appropriately recorded and evdienced
2.  To collect data from services and other sources, checking its accuracy and timeliness, ensuring it is stored in an accessible and usable format
3.  To collate service user satisfaction returns and performance report cards and produce summaries for services
4.  To monitor compliance and provide exception reports for escalating to managers
5.  To provide administrative services to other members of the team including reception cover in children’s centre venues including dealing with customer queries and providing appropriate support.
6.  To establish organised processes for handing data
Managing Self and Others
7.  To build strong rapport with colleagues to help them achieve results and support compliance
8.  To contribute actively to team work and meetings
9.  To be responsible for own performance, regularly identifying areas to improve own performance and undertaking identified learning and development identified in Personal Development Plan
Managing Resources
10.  To support the team in arranging meetings, planning travel arrangements and other admin support
11.  To provide administrative support in checking information stocks and sourcing information for the team
12.  To be alert to and engaged in improving our ways of working
Person Specification
Attainments / In order to be considered for this post you will have to demonstrate that you already have: / Criteria

Qualifications

/ General education to A Level / Level 3 standard
Evidence of recent and ongoing professional development/training relevant to the post / E
E

Experience

/ Experience of handing data or managing information
Experience of customer service both in person and remotely
Experience of collating and maintaining computerised statistical and monitoring information
Preparation for meetings and set up of room and catering
Working within secure, confidential and data protection boundaries / E
E
E
E / D

Work Based Knowledge

/ Awareness and practice in the use of data protection and confidentiality protocols
Awareness of Health & Safety practice in an office environment / E / D

Skills

/ Excellent IT skills and ability to use Microsoft Office, Word, Excel, Power Point and Outlook
Strong web search / online research skills
Excellent interpersonal and communication skills
Demonstrates an excellent customer service approach
Demonstrably accurate, methodical and organised in an office environment
Proficient time management skills
Skills in collating, sharing and interpreting data / E
E
E
E
E
E
E

Special Job

Circumstances

/ This post has the following special circumstances:
Some travel across a wide geographical area
Flexible approach to hours due to possible travel and supporting the needs of colleagues and service users. This includes occasional weekend and evening work
Note: If you have difficulty in meeting these conditions because of a disability or family circumstances, the Chair of panel will discuss it with you in order to consider reasonable adjustments to the job or working conditions. / E
E

Competencies (expected behaviours)

Within the main performance fundamentals Spurgeons identified ten core competencies that describe expected behaviours for which staff are required to work within, at the level of their role. For each post there are job critical competencies that are key in ensuring the role is done effectively which are complemented by other core competencies.

Please refer to Spurgeons Competency Framework for detailed descriptions.

Competencies / Level / Job Critical Competencies / Other Core Competencies
PROVIDING EXCELLENT SERVICES
Focusing on the Customer
To meet customers’ (service users and colleagues) needs and aims to continuously improve the services they provide to make sure customers receive an excellent service. / 3 / X
Safeguarding People
To ensure that all service users are appropriately safeguarded and that all staff are kept safe whilst working; safeguarding being always recognised as of paramount importance. / 2 / X
Delivering Outcomes
To ensure agreed outcomes are delivered in the most efficient and timely way by embracing a creative and entrepreneurial approach. / 3 / X
MANAGING SELF AND OTHERS
Providing Direction
Leading and providing direction to individuals, supporting and enabling them to make a positive contribution to the current purpose and future vision of the organisation. / 2 / X
Working as a Team
To work effectively with other people and use the diversity of the team to create a working environment which helps achieve the tasks. / 2 / X
Developing Self and Others
To behave ethically and professionally within your role, being aware of your own and other people’s strengths and weaknesses, and take steps to learn, develop and achieve high levels of performance in yourself and others. / 2 / X
Embracing Change
To embrace change effectively within services and departments through reflective, motivating and flexible leadership and team working. / 2 / X
Communication
To ensure the effective use of written and oral communication skills to convey information and ideas to individuals and teams within and outside the organisation and create opportunities for individuals to respond and provide feedback. / 3 / X
MANAGING RESOURCES
Making Evidence Based Decisions
To identify and use various sources of evidence, making meaning of it to understand how relevant and valid it is, to enable effective decision making that improves performance and delivers outcomes. / 3 / X
Planning and Managing Resources
To make sure the organisation delivers its key priorities, tasks and forecasts; effectively manage risks, relationships and use resources in efficient ways to deliver outcomes. / 2 / X

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