William J. Rycroft
10212 Preston Vineyard Dr.Frisco, TX 75035 / Telephone: 214.872.1012
E-mail:
Keywords / IPTV, Microsoft Mediaroom, TCP/IP, WINS, DNS,802.11b, LAN, WAN,Cisco, network, server, MCSA, MCSE, MCP, Microsoft, Microsoft Server 2008, Microsoft SQL 2008, Microsoft Server 2003, Microsoft Certificate Services,Windows XP, firewall, Information Security, RSA SecurID, Novell Netware, Citrix, HP, Dell, Veritas Backup Exec, Altiris Deployment Server, UPS, Network Administrator, Network Engineer, wireless networking, policies, procedures, client/server architecture, end user support, Siemens, Mitel, telecommunications, unified messaging, emerging technologies.
Objective / To be able to provide exceptional service to my employer by drawing on my experience in IT, accumulated over the past twenty-five years, to assist in guiding me into a challenging and rewarding career with DELL.
Work Experience / Ericsson Plano, TX 7/2015-Present
IPTV\Cloud DVR Solutions Engineer
In my current role, it is my responsibility to install, integrate, troubleshoot, and supply Tier-2 support of Ericsson’s “Media First” enterprise-grade Media Platform. Specifically, my position entails the Ericsson Mediaroom, VSPP Cloud DVR, and Stand-Alone Scheduler product lines, along with some expansion into Mediaroom Reach. To accomplish all of this, I utilize my knowledge of various Microsoft Technologies, Linux operating systems, Microsoft SQL, MySQL cluster and Solid DB databases. While in this position, I have enjoyed great success working with various technical teams across the globe; serving several enterprise clients.
Microsoft\Ericsson - Contractor Plano, TX 9/2013-7/2015
Lab Support Engineer - NSIT
In my role as an LSE, it was my responsibility to triage and validate any potential IPTV/Microsoft Mediaroom bugs found in AT&T NSIT Labs, resolve if possible, or assist Microsoft PFE\Development in resolution of the issue. I troubleshot and validated incoming data including CTL’s, memory and process dumps, Wireshark network traces, server event logs, Mediaroom trace logs, and database backups. My analysis tools includes the use of: Wireshark, Windbg, DebugDiag, Visual Studio, and .net reflectors. I had also acquired responsibility for assisting in the support of MSTF.
Alcatel-Lucent Plano, TX 7/2009-9/2013
Test and Validation Engineer -NSIT
As a member of the NSIT Scalability team, I provided scalability and capacity testing services focusing on Microsoft SQL Server 2008 Enterprise, and Microsoft Mediaroom (IPTV).Technology platforms I supportedincluded (but was not limited to) the following: Microsoft Mediaroom 2.0, Microsoft Enterprise Server 2008, SQL 2008, Microsoft Windows 2003 Server Enterprise, Certificate Services, Active Directory, Microsoft SCCM/SCOM, Microsoft SQL server 2005, and DNS.
Alcatel-Lucent Plano, TX 10/2006-7/2009
Sr. Integration\Development Engineer
As a member of the Integration team I providedintegration, deployment, and troubleshooting support to ALU and their clients. Specifically, I builtout new IPTV solutions,provided troubleshooting support for the Microsoft Mediaroom product, and gave technical support for Microsoft’s related server and network technologies. These technologies included, but were not limited to, the following: Microsoft Windows 2003 Server Enterprise, Microsoft Certificate Services, Microsoft Active Directory, Microsoft Automated Deployment Services, Microsoft SQL server 2005, and Microsoft DNS.
As a Team Leader for the IPTV Deployment team, my responsibilities included: technical mentoring, technical supervision, and planning duties for the thirty-one man team.
Las Campanas, LLC Santa Fe, NM 8/2005-10/2006
IT Manager
I Provided full site technical support for 350 users, tenWindows 2003 servers, the Cisco network, and administration support of the Cisco VOIP phone system for the Las Campanas site. I assisted in the development and maintenance of the corporate Active Directory environment, as well as provided ITsecurity functions as the corporate computer security analyst. Technologies included: Citrix Presentation Server 4, TrendMicro Corporate Antivirus, Altiris Deployment Server, Kiwi Syslog server, PowerWare UPS system, Windows 2003 Server, Windows XP, Veritas Backup-exec software version 10.
During my time at Las Campanas, I recognized the need for centralized IT functions and implemented the necessary technologiesso that a single System Administrator could run the entire site. This included: Network maintenance\monitoring, server support, desktop support, procedures, practices and policies. This was accomplished via a combination of end user training, remote control deployment technologies, and system automation.
El Monte Sagrado Taos, NM 12/2003 – 4/2005
Network Engineer
My responsibility wasto evaluate the current state of the computing infrastructure, advise the leadership team of necessary changes, implement the agreed to technology,and provide the corporation with the means to operate more productively. I provided full technical support for two resort sites as well as partial support of the corporate offices. I also assisted in the selection of permanent IT personnel, and accumulated\wrote documentation for future project and support needs.
I identified and corrected serious flaws in the resorts’ mission-critical software as well as their network infrastructure. I implemented Symantec corporate Anti-Virus, and CA corporate anti-spyware solutions; PowerwareUPS protection (for their server rooms),corrected issues with their Wireless 802.11b,and Cisco security (PIX 515 and VPN remote access technology) devices. In addition to this, I reconfigured the network infrastructure by connecting remote sites with site-to-site VPN and T-1 connections.
In addition to all the above, I also supported the Mitel SX-200 Phone system,Polycom’s IPOWER 9000 Video Conferencing system, H.S.I Property management and POS systems, Windows 2000 Servers, Windows XP desktop machines, and Macintosh OS X based systems.
Eclipse Aviation Albuquerque, NM 12/2002 - 8/2003
Information Systems Security Engineer
My responsibility was to establish a secure computing environment for Eclipse Aviation. This included: Developing and implementing security policies, procedures, and guidelines; providing support in the use of Eclipse Aviations’ access control systems; Analysis and investigation of all security infractions and violations, and development of a security awareness program.
During this time, I uncovered and took successful action in several security incidents. I also provided guidance, and a point of contact in physical security matters. I evaluated, implemented and maintained the company’s Intrusion Detection System (Cisco IDS), Virtual Private Network (Cisco VPN 3000 concentrator) and integratedthese technologies into CiscoWorks 2000 (Cisco VMS 2.0). I also provided full support for SurfControl 4.6 SMTP E-mail content filtering system, and Symantec Corporate Anti-Virus.
Eclipse AviationAlbuquerque, NM 11/2000 - 12/2002
Information Technology Network Engineer
I assisted in the facilitation and implementation of rules, policies, and standards in the operation of the IT department. I provided technical support in the design, implementation, and maintenance of a networked computing environment. I researched and successfully implemented new technologies to benefit Eclipse Aviation such as: 802.11b secured wireless network, RSA Security’s one-time authentication technology, Good Server 2.0 (for Blackberry). I researched the viability of Tablet PC and Itanium-2 (IA-64) computing platformsas well as Grid computing platforms in a manufacturing/engineering environment.
I was responsible for technical support of 150 employees between two sites. This included technical support of Windows 2000 Servers and workstations, PolyCom Video conferencing systems, IIS 4.0, Microsoft Exchange Server 5.5, Veritas and Legato backup solutions, Unigraphics v16–v19 CAD, Cisco technical support of 2000 series routers, PIX 520 firewall, and 4000 series switches with supervisor-2 modules. I provided hardware support of HP and Compaq servers, HP and Dell workstations and the Cisco 802.11b wireless network.
PC Quick –R4 Enterprises Albuquerque, NM 10/1997 - 11/2000
Principal Network Engineer - Consulting
My responsibilities were to provide design, installation, and maintenance services for small and midsized businesses in New Mexico. I provided cross platform support for Windows NT Workstations and servers, Novell Netware 4.11a and assisted with website development when needed. Instructed businesses on the efficient application of new computing technology on their organizations. This in turn increased revenue by reducing overhead costs.
Other technologies supported included: Windows 95, Windows 98, DOS 3.0-6.22, Lotus CC:mail version 8.3, Microsoft Internet Information Server 4.0, Microsoft Front Page, Checkpoint firewall-1, Microsoft Office97, and Eudora POP-3 software.
Los Alamos National Labs Los Alamos, NM 2/1998 – 6/1999
Network Engineer - subcontract
My responsibilities were to provide design, installation, maintenance, and security of the Burns and Roe \ General Atomics network for the APT project. This included cross platform support for 300 Windows NT 4.0 workstations, Novell Netware 4.11a servers, and Windows NT4.0 servers. Among the duties above I also served in the capacity of Assistant Computer Security Officer (ACSO) for the APT project.
During my involvement, I expedited the implementation of a dark-fiber project to expand the current facility. The project had been stalled for nearly six months prior to coming on board, due to installation problems and timeline issues from local telephone providers. I successfully facilitated and coordinated this project and was able to bring the project from design to reality. This resulted in dramatically increased productivity and eliminated overcrowding.
I conducted security investigations into external hacking incidents and compiled data to use for prosecution(if necessary). Evaluated and installed Abirnet Sessionwall-1 software to assist in intrusion detection and deterrence.
Operating system support included: Microsoft Windows NT 4.0 workstation, Windows95, Windows98. Network Operating System support includes Novell Netware 4.11a and Windows NT4.0 server. Software support included: Microsoft Internet Information Server 4.0, Microsoft SQL 6.5, Microsoft Office97, Adobe Exchange 3.0, Microsoft Frontpage98, and Eudora POP-3 client software. Network hardware support included: Cabletron SmartSwitch 2200, Cabletron SmartSwitch 6000, and the Cabletron MMAC Plus 6, utilizing a network environment running OC-3 over single and multi-mode fiber-optic cables. Network protocols included: Microsoft TCP/IP, Novell IP, IPX/SPX, and NetBEUI.
Sandia National LabsAlbuquerque, NM 10/1996 - 12/1997
PC \ Network Engineer - subcontract
Intel CorporationRio Rancho, NM 2/1995 - 10/1996
Senior Computer Technician Fab 11 - subcontract
Presbyterian HealthCareAlbuquerque, NM 1/1992 - 2/1995
Computer Technician.
Education / Certification / I am currently pursuing a degree in Computer Science at Collin College. I also hold the following degrees and certifications:
Associate’s Degree in Liberal Arts Emphasis: Science. T-VI, June 1996.
PC Hardware Troubleshooting February 18, 1994
Novell Netware 3.11 System Administration November 3, 1994
PC Hardware Troubleshooting February 18, 1994
Supporting Microsoft Windows NT Server 3.51, March 1, 1996
A+ Certified Service Technician, August 14, 1996
IBM Certified Service Technician, September 1996
Internetworking TCP/IP on windows NT 3.51, December 5, 1996
Solaris Unix 2.51 Server Administration, February 1997.
SANS GIAC Security Essentials Certification (GSEC) trained, April 2003.
Siemens Hicom 300 PBX trained, June 2003.
Microsoft Certified Professional, June 2005
Microsoft Certified Systems Administrator –2003 MCSA (MCP #3420293), June 30, 2005
Microsoft Certified Systems Engineer – 2003 MCSE, July 28, 2005
Microsoft Certified Technology Specialist – 2008 MCTS July 2,2009
Windows Server 2008 Active Directory / Configuration
Windows Server 2008 Applications Infrastructure / Configuration
Windows Server 2008 Network Infrastructure / Configuration