WHALESOUND TERMS & CONDITIONS

The design and construction of the camp on the island Carlos III, WhaleSound has used the best available technology. WhaleSound sets out to minimize the impact on this fragile region. To achieve this, the camp rests on column based platforms which are connected to each other by walkways, preventing the deterioration and destruction of the peat and its vulnerable ecosystem. The camp is made up of a common area with a diningroom and small sitting area overlooking the Sound, and five geodesic domes, sleeping two persons each on futon type beds and with a woodstove for safe and pleasant heating. There are three bathrooms, a few tents for the researchers, and a Heliport, as well as a sheltered observatory. Energy production and processing of waste have also been studied and adapted to prevent pollution and excesses. The desire to respect and conserve the natural environment blends perfectly with comfort and hospitality. If you require occupying a Dome without sharing, please make this clear upon booking so we can check if these arrangements can be made.

Programsprices

  • Thepublishedratesforourprograms are expressed in CLP (Chilean pesos) and USD (U.S. dollars). Weworkwithexchangerate " dolar observado “ onthewebsite of the central Bank of Chile ( Allratesincludetaxes.The Price forthe tour 3 days and 2 nightsis 1500 USD (allincluded).
  • Weoffer a 50% discountforchildrenlessthan 11 years of age.
  • Thepublishedrates are for sleeping in a doubleroom (shared). For single use,thepassengerhave to paythe complete Price (1500 USD).

Paymentsmethods

1-Bydepositorbank transfer InDollarsor in Chilean pesos.

Informationfortransfers:

In Chilean pesos:

Banco Santander Santiago

Nombre: SOC.TURISMO WHALE SOUND Y CIA. LTDA.

N° Cta - 01-76450-0

RUT WHALESOUND 76.003.470-3

WHALESOUND`S ADRESS: LAUTARO NAVARRO 1191, PUNTA ARENAS (CHILE)

In Dollars:

Nombre: SOC. TURISMO WHALE SOUND Y CIA. LTDA.

Nº Cta- 35248 051-00-02810-9

SWIFT CODE: BSCHCLRMXXX

RUT WHALESOUND 76.003.470-3

WHALESOUND`S ADRESS: LAUTARO NAVARRO 1191, PUNTA ARENAS (CHILE)

  • Commissionschargedbyforeignbankswhenmakingthetransferswill be assumedbythepassenger. WhaleSoundwilltakeovercommissionsfromChile'sbank.
  • Pleasesendtheproof of payment in order to confirmthereceipt of thepayment in ourbankaccount and specify in the transfer thename of thepassengerplease.

2-Directpayment in the office of Punta Arenas (C / Lautaro Navarro 1191) in cash orwithcreditordebitcard. Thepayment can be in dollarsor pesos.

BookingProcedures

  • Allbookinginquiriesfortravelmust be sent to: rmadethroughourwebsite (pleaseaskforavailability in theprevious mail beforemakingthepayments).
  • In order to reserve pleasepay a 50% of the total value of theprogram and sendusthecompleted and signedbookingform, whichyou can find in ourwebpag ( Theremaining 50% must be paiduntil 30 daysbeforethe tour departure.
  • Bysubmittingtheformviathewebsite ( theterms and conditions are automaticallyaccepted.

Cancellationbythepassenger

  • Thereis no refundforcancellationsmade 30 orlessdaysbeforedeparture of the tour.
  • Cancellationsmadeon 31 or more days of the date of departure are refunded 50% of therate.
  • Ifpayments are notmadewithintheprescribedperiod, thereservationisconsideredautomaticallycanceled and depositswillnot be refunded.

No show of thepassengers

The tour guide of WhaleSoundalwayswillgowithclothingcompany in order to facilitateitsrecognitionbypassengers and he will pick passengers up in theirhotelsbetween 8.00 and 8.50 am (period of time consideringtheseveralhotels) the date of departure of the tour. Passengersmust be ready at 8.00 am at thereception. Ifthepassengerforanyreasonwasnot in his hotel at the time of collectionor he decides notcoming to thetripforanyreason, itwill be considered no representation in which case theamountpaidforthetripwillnot be refunded.

CancellationbyTourismWhalesounddue to forcemajeure

Ourprograms are subject to weather factor (Weatherpermitting). Thismeansthatpassengersshould be awarewhenbookingthatthere are factorsbeyondthecompany’sresponsibility. Theguide in charge of thetripwilltaketheappropriatedecisions in order to anytimeensurethepassenger’s safety. Changes of theprogram (in duration and / oractivities) mayoccurwithoutpreviousnotice.

Ourpercentage of navigabilityis 98% whichmeans to cancel tripsisexceptional.

In case a tripiscanceleddue to forcemajeure (badweather) thepassenger can choosebetweenenjoyingthetriponanother date subject to availabilityor transfer thetrip to anotherperson.

In no case will be returnedmoneynorwill be assumedbythecompany expenses derivedfromthecancellation (lodgings, other tour, etc.)

Delays in thereturntrip to Punta Arenas since Carlos III

In case of forcemajeureitwould be necessary to delaythe time or date of return to thecity of Punta Arenas fromthe eco camp in Carlos III, thecompanywillnot be responsiblefor expenses derivedfromsaidchangealwayscausedbyforcemajeure.

Serious medical problems

The tour ismadebyboatfromthemainland to theecocamplocatedonthe Carlos III island in Patagonia. Theboat as well as the camp has a firstaid kit to dealwithanyminorhealthissuesoraccidents. However, anymajor injuries orserioushealthissueswillhave a longwaitdue to theremoteness of the place and thedistancesinvolved. Customersneed to be awarethatimmediatehealthcareisnotavailableontheisland.

Extra costs

Delivery of thepassengerswilltake place in hotelsorotherpreviouslyagreed places in thecity of Punta Arenas. Thisservicewill be included in theprice of thetrip. Shouldthepassengersneed a differentpoint of collectionordelivery (e.g. airport), thisservice can be agreed as anadditionalcost.