WF MKT I Know that Warranty or Guarantee Lap 4
Directions: Match the types of warranties and guarantees listed below with the situations provided.
EXPRESS WARRANTY GUARANTEE
IMPLIED WARRANTY FULL WARRANTY LIMITED WARRANTY
1. John bought mp3 speakers at a local department store. When he opened the box that contained the speakers, he found a printed warranty card that stated what course of action the company would take if the speakers did not work properly.
THE TYPE OF WARRANTY/GUARANTEE THAT JOHN HAS IS A(N) ______.
2. Sally purchased a new Blu-Ray player from a local appliance superstore. There was no written warranty/guarantee nor was anything discussed with the salesperson. Three days after Sally bought the Blu-Ray player, it quit working. Sally plans to take the Blu-Ray player back and expects it to be replaced.
THE TYPE OF WARRANTY/GUARANTEE THAT SALLY HAS IS A(N) ______.
3. Dana bought a microwave oven that had a warranty stating that if the product failed to perform properly in the first year, it would be totally replaced.
THE TYPE OF WARRANTY/GUARANTEE THAT DANA HAS IS A(N) ______.
4. Mary bought a new flat iron from a local salon. The flat iron did not come in a box, but the owner of the salon stated that if Mary had any problems with it during the first year that Mary should bring it back with the receipt, and the owner would replace it free of charge.
THE TYPE OF WARRANTY/GUARANTEE THAT MARY HAS IS A(N) ______.
5. Joyce purchased an electric ice-cream maker. The card enclosed with the ice-cream maker stated that the only part covered would be the motor.
THE TYPE OF WARRANTY/GUARANTEE THAT JOYCE HAS IS A(N) ______.
6. Hazel does most of her shopping by catalog. She recently received a catalog that carried the statement: “If you are not completely satisfied with any item you buy from us, at any time during your use of it, return it and we will refund your full purchase price.”
THE TYPE OF WARRANTY/GUARANTEE THAT HAZEL HAS IS A(N) ______.
7. Don stayed at a Holiday Inn Express. During his stay, there was a party in the room next to his that caused Don to lose sleep. Don complained the next day. The hotel manager stated that she was sorry and that the hotel had a “No excuses, guaranteed” policy. Since Don was not satisfied, his money was refunded.
THE TYPE OF WARRANTY/GUARANTEE THAT DON HAS IS A(N) ______.