Barbara Ussery
6055 E. 83rd Place, Commerce City, CO 80022
C: 720.842.2655
E-Mail:
Westwood College of Technology, 2001-2005
AS Software engineering; BS Electronic Business Communications
State of Colorado Department of Health Care and Finance 7/2017 – Present
(contractor through Compri Consulting)
Formatting and editing provider communications and publications (grammar/spelling corrections; content verification)
Use of SharePoint (intranet) and Pacific (internet) as content management systems
Creation and editing of training documents for various positions
Streamlining aspects of provider-facing portion of website (HTML/CSS coding)
CNIC Health Solutions 7/2008 – 7/2017
On-line Services Specialist; Check Run Specialist/Web Specialist
Using HealthX Content Management System to support multiple clients in Third Party Administration environment
Performing System Administrator duties for the Benefit Informatics report analyzer site (setting up groups and relationships; scheduling reports)
Writing new documentation for department procedures, leading to superior staff development
Responsible for running procedures that release reimbursement and health insurance checks
Creation and manipulation of graphics for custom-branded sites
Creating instructional documents for internal and external client use as well as creation/reformatting of marketing materials
Providing phone support to assist with customer queries regarding portal usage
Researching, testing, and documenting needed enhancements to existing procedures/extracts
Redesigned and expanded company intranet site to support interactive features
Redesigned company's Internet presence, incorporating direct sign-in to separate member portal site
Conversion of quarterly newsletter from PDF to HTML email
Google Analytics reporting for portal site
Streamlining 50% notice process for Stop/Loss department, increasing timeliness and productivity
Creating webpages, online forms, and documentation on demand with rapid turnaround
Internet Connection, LLC10/2007 - 5/31/2008
UI Designer, Technical Writer, Technical Support
Designed sites supporting mobile technologies
Researching various mobile platforms to allow proper coding by our developers
Graphics design
Multi-browser support testing
Provided tier one technical support for DSL and dial up customers
Streamlined and updated existing company documents, as well as writing new documentation
Standard & Poor's02/2006 - 10/2007
Document Specialist I
Timely sourcing of company financial data from the Internet and direct company contact.
Monitoring and cleanup of anomalous financial information received though company automated systems.
Functional role as Ops Support for production staff. These included database changes, troubleshooting and repairing desktop applications. Administrative duties for ImageNow (document management system), departmental databases and technical documentation.