Warm Up Activity: Fill in the blanks with correct sentences from the box.
Conversation
Mr. Chen: I’ve heard that they have great beef steak, and also that their desserts are fantastic.
Mrs. Chen: Really? I can’t wait to try them.
(The waitress serves the meal that the Chens have ordered)
Waiter: Excuse me, sir, here’s your order of beef steak.
Mr. Chen: Thank you. The dish looks tasty.
Waiter: Ma’am, here’s your dessert, the strawberry mousse.
Mrs. Chen: It does look adorable.
Waiter: If there’s anything else that I can do for you during the meal, please do not hesitate to let me know.
Mr. Chen: Of course. We’ll call you if we need anything.
Waiter: Enjoy your meal and have a nice evening.
Mrs. Chen: Thanks, we will.
(The waiter checks the guests)
Waiter: Excuse me, is everything alright?
Mr. Chen: I think so. The beef is great and quite to my liking.
Waiter: Great! I’m glad you like it. And how do you feel about your strawberry mousse, ma’am?
Mrs. Chen: Terrific! I think it is really tasty and I will recommend it to my friends.
Waiter: Thank you very much.
Vocabulary
- fantastic (a.)【口】極好的, 了不起的
The dessert in this café is fantastic.
- mousse (n.) 慕斯
The strawberry mousse is really popular.
- adorable (a.) 【口】可愛的
She is absolutely adorable in that dress.
- hesitate (v.) 躊躇; 猶豫
Don’t hesitate to order the meal—we are starving.
- liking (n.) 喜好
I hope everything was to your liking, Sir.
- tasty (a.) 【口】美味的; 可口的
This afternoon tea set looks tasty.
Listening Practice 1: Listen to the conversation again and select the best answer for each question.
1. What did the man in the conversation order?
A. Strawberry mousseB. Beef steak
C. Strawberry cakeD. Rib eye
2. How did the two guests feel about the meal?
A. They felt disappointed.B. They were surprised.
C. They wish there was more.D. They felt satisfied.
Listening practice 2: Review the conversation; then listen to the rephrased questions and choose the best responses.
1. ( ) A. I want to have it before the meal.
B. The beef is great and quite favorable.
C. May I have the check, please?
D. Where’s the restroom?
2. ( ) A. OK, I think we’re ready to order.
B. No, thanks.
C. Of course, I’ll call you if needed.
D. I never thought of that.
Scripts:
1. Excuse me, is everything alright?
2. If there’s anything else that I can do for you, please do not hesitate to let me know.
Listening practice 3: Listen to the article and choose the best answers to the following questions.
1. ( ) What is the best topic for this article?
A. How to seat the guests.
B. What to do when serving the meal.
C. How should you handle complaints.
D. The preparation before guests arrive.
2. ( ) According to the article, which of the following is correct?
A. Serve the children first.
B. Serving the guests counterclockwise.
C. Serve all foods from the right of the guest with your right hand.
D. Serve the hostest first if the party consists of a host or hostess.
Scripts:
Women and elderly people are served first out of traditional courtesy unless the party consists of a host or hostess entertaining friends. In that case, the party begins with the guest of honor at the host’s or hostess’s right. Continue serving around the table counterclockwise. If you have taken the order correctly you will never have to ask the guest what he or she has ordered as you serve. Serve all foods, such as appetizers, soups, salads, entrees, and desserts, from the left of the guest with your left hand. Support the dish with your fingers underneath the plate and your thumb on the rim, and place it in the center of the cover. Using your left hand may take practice if you are right-handed, but the left-handed serve eliminates the possibility of elbowing the customer.
Retrieved from:
The waiter and waitress training manual –fourth edition (Sondra J. Dahmer & Kurt W. Kahl)
Useful Expressions
1.Adjectives for describing the food
Positive / OppositeDelicious; excellent / awful; horrible; terrible
Tasty / Tasteless
Juicy / Dry
Fresh / Stale; old
Tender (meat) / Tough
Sweet (fruit) / Sour
2. Check guests’ satisfaction during the meal
Questions / AnswersIs everything all right, Sir/ Madam?
Would you like some/a … to go with your…?
Would you like more/another …? / Certainly, Sir/ Madam.
I’ll bring you some…/ a… straightaway.
I’m very sorry, Sir/ Madam. We’re out of that./
We don’t have any./ We don’t have that./
Perhaps you’d like some…/ a …instead?
Answers from the guests
No, thanks. I won’t have any. I’d better not.
I don’t want much/ many; Not too much/ many.
Yes, please.
Oral Practice 1: Match the question with the best response.
A. Have you got a light?
B. My friend here would like a cup of black coffee while we’re waiting for the next course.
C. Will that be sufficient, Madam?
D. Would you like some liqueurs?
E. Excuse me. I really can’t eat this fish. It’s got a funny taste.
Q1. Oh, yes, thank you, I’ve finished.
Q2. I’ll bring you some matches straightaway, Sir.
Q3. Certainly, Sir. I’ll get you some.
Q4. I’m very sorry, Madam. I’ll take it away. Would you like to order something else?
Q5. Yes, my friend will have a Tai Maria, and I’ll have a Cintreau.
Oral Practice 2: Complete the dialogue using the phrases in the box below for help. Then, role-play with your partner.
1.
Waitress: Excuse me. Here are your chicken fingers.
Guest: .
Waitress: I’m dreadfully sorry, Ma’am. I’ll bring your order right away.
Guest: Alright. And don’t forget the steak.
Waitress: Certainly.
2.
Guest: Excuse me. Can we please get some extra ketchup and napkins over here? My son is making a bit of a mess with his ice cream.
Waitress: .
Guest: No, that won’t be necessary. But thanks for the offer.
3.
Waitress: Is everything going alright, Sir?
Guest: .
Waitress: I’m pretty sorry about this. Let me bring you a new napkin now.
Guest: That’s not very sanitary. It’s a basic matter of cleanliness, you know.
Waitress: .
Guest: Oh, that sounds good. I’d like a whiskey straight up, please.
.
A. Of course, I’ll get you some. Would you like me to help you with the cleanup?B. What? That’s not what I ordered. I wanted escargot.
C. Look at this napkin, it’s stained.
D. I agree with you, Sir. We’ll pay more attention to this matter in the future.
Could I offer you a complimentary drink to show our sincerity?
Reading Practice
A guest makes a couple of requests at The Qing Dynasty.
Guest: Excuse me, could you bring me a second helping of this dish?
Waiter: Certainly, sir. Would it be alright for me to remove these two dishes?
Guest: Yes, that’ll be fine. Would you also place more sauce beside the dishes? It tastes good.
Waiter: Of course, and anything else, sir?
Guest: Well, I think that we still have two or three dishes to go. Could you please serve them at a slower pace? My wife and I feel a little hurried by the service.
Waiter: I’ll inform the kitchen about this right now. I feel sorry if this has made you uncomfortable.
Guest: It’ll be fine. I understand there are some people waiting outside, but I don’t want to make my dinner rushed just because of that.
Vocabulary
- a couple of 一些
I have a couple of questions about the dish.
- helping (n.) (食物的) 一份；一客
May I have one more helping of rice?
- remove (v.)移走
Please remove this from the road.
- beside (adv.) 在旁邊; 到(或向)旁邊
Please stand beside me and assist me.
- pace (n.)速度
Could you speed up your pace?
- inform (v.)通知
Please be kindly inform that we will have a VIP guest today.
Practice
pace / remove / informhelping / a couple of / beside
- I have ______problems that I would like to ask the instructor.
- May I have a second ______of this dish?
- Please ______that pile of books—they block the way.
- Please ______the manager that there is a strange individual in the house.
- Can you eat at a slower ______? It will do you good.
- I want the sauce to be set ______my rice.
Reading Comprehension Check
Activity A: Read the following introduction to a restaurant, and circle the correct answers to the true/false questions below.
Brasserie (The Regent Taipei)
An open show kitchen brings you a first-hand display of food preparation at this well-designed, all-you-can-eat buffet establishment. All-day dining revolves around a full international menu, while a grand sushi bar serving the freshest sashimi places the restaurant firmly in the modern Asian milieu. A full salad bar, made-to-order pasta and noodles, fresh seafood, abundant Eastern/ Western style dishes, and a great amount of choice in the desserts is guaranteed to delight even the more discriminating of diners.
()
Azie (The Regent Taipei)
Open until midnight and offering live music each evening, the stunning open-top atrium design of Taipei’s first Grand Café possesses a cuisine which offers a balanced mix of exotic and modern Asian, along with fine Western cuisine. From the city’s freshest salads and sandwiches to dishes of fragrant noodles, ground breaking gourmet pizzas and indulgent desserts, Azie’s ever-changing seasonal menu is sure to delight you and your guests.
()
- Azie is a buffet restaurant in the Regent Taipei . ( T / F )
- You can have a meal up until midnight at Azie. ( T / F )
- An open kitchen is a prime feature of Brasserie. ( T / F )
- You can enjoy a mixture of Western and Eastern style at both kitchens. ( T / F )
- Brasserie is promoted with an international menu. ( T / F )
Activity B: Read the dialogue and match the correct sentences from the box.
Guest: Excuse me; may I have a second helping of noodles?
Waitress: ______
Guest: Please do.
Waitress: ______
Guest: Can you serve the dishes at a slower pace? ______
Waitress: Ok, I’ll bring that for you and tell the kitchen to take care about the pace.
Guest: Thank you! By the way, we haven’t gotten our beverages yet.
Waitress: ______
Guest: Thanks again!
- Certainly, is it alright for me to remove these two plates?
- Anything else that I can do for you?
- Also, would you please serve the sauce beside the second helping?
- Alright, I will bring the drinks in just a moment.
Activity C Role Play!
Table 1
Characters:
A young couple
Background information
They want to sit next to the window and dislike sitting next to the family guest.
Table 2
Characters:
A group of high school students
Background information
They want to get as much as they can at a discounted price—or better yet, free!
Table 3
Characters:
A family of five (The parents with 3 kids)
Background information
They want to have extra portions of the dishes.
Grammar
當您想形容某個東西看起來、嘗起來、聞起來如何可以選擇使用連綴動詞
連綴動詞 + adj.
連綴動詞如下：
seem、appear、look、feel、sound、taste、become、get、turn 等，後接adj.
- (1) 句型一: S + 連綴動詞 + 形容詞 (…….起來/變成….)
Ex: The Caesar salad looks wonderful.
The steak tastes delicious.
Your turn!
Ex:1. 這壽司拼盤嚐起來很美味。
______
2.這個包包看起來很貴。
______
3. 這瓶香水聞起來很芳香。
______
(2) 句型二：S+ 連綴動詞+ like + N. (…..起來像/變成像…)
Ex: It smelt like a melon.
The food tasted like tofu.
Your turn!
Ex: 1. 這糖果吃起來像草莓。
______
2. 這飲料聞起來像葡萄酒。
______
Useful information
Beverage Vocabulary
Wine 酒
Wine 酒wine
葡萄酒 / white wine
白酒
whiskey
威士忌 / spirits
烈酒
red wine
紅酒 / light beer
淡啤酒
draft beer
生啤酒 / dark beer
黑啤酒
cognac
干邑白蘭地 / brandy
白蘭地
beer
啤酒 / ale
麥酒
Coffee 咖啡相關
Coffee 咖啡相關caffeine
咖啡因 / cappuccino
卡布基諾咖啡
coffee grinder
咖啡研磨機 / coffee grounds
咖啡渣
coffeemaker
咖啡機 / coffeepot
咖啡壺
creamer
奶油球 / decaf
低咖啡因咖啡
drip coffee
滲漏式咖啡 / espresso
義大利濃縮咖啡
instant coffee
即溶咖啡 / java
爪哇咖啡
mocha
摩卡咖啡 / brew (v.)
煮
Word Power
Talking about Amounts of Food
a(n) / orderhelping
serving
portion / of / rice
pasta
roasted beef
lasagna
a basket of / bread
French fries
peanuts
a bowl of / soup
ice cream
cereal
Final Lesson Pracitce
Practice 1 Question-Response: Listen and choose the best responses.
1. Mark your answer. A B C
2. Mark your answer. A B C
3. Mark your answer. A B C
4. Mark your answer. A B C
Scripts:
1. It’s terribly cold by this window. Can you find us another table?
(A) Yes, I am terribly sorry. I’m sure we can find you something more suitable.
(B) Yes, would you like to order anything else?
(C) I will bring you some water and a napkin.
2. What does the dessert made of?
(A) It’s a cold pudding. It consists of cooked, sliced apples, breadcrumbs and slices of bread.
(B) The salad contains less sugar than the chocolate cake.
(C) It is stewed with potatoes and carrots.
3. I’m diabetic. What would be a suitable choice for a dessert?
(A) The sweet cherry and almond tart would be the best choice.
(B) I’d suggest fresh fruit pie which contains less sugar.
(C) I’m afraid we have run out of sugar.
4. Waiter! I asked for it to be well done, and it’s completely rare.
(A) I’m sorry. I’ll send for the waiter immediately.
(B) I’m so sorry. I’ll change it for you right away.
(C) I’m very sorry. We’ll be happy to pay your cleaning bill, of course.
Practice 2Short paragraph: Listen to the paragraph and choose the best answers for each of the questions.
1. Who is responsible for preventing accidents in a restaurant?
(A) The staff.
(B) The guests.
(C) The chef.
2. Which of the following is NOT something that a staff should do when an incident occurs?
(A) To encourage everyone to remain calm.
(B) To control the panic and confusion.
(C) To evacuate the staff first and the guest last.
Script:
Restaurant staff may have to manage a crisis situation at some time during their employment. A staff can be mindful of safety, but cannot prevent all fires, storms, or electrical blackouts, nor predict when someone in the restaurant will become injured or seriously ill. To be prepared for any incident, attend frequent meetings to review emergency procedures so they become second nature. The staff’s main responsibility is to encourage everyone to remain clam, to control panic and confusion, to have a plan of action, and, hopefully, to prevent serious consequences.
Retrieved from:
The waiter and waitress training manual –fourth edition (Sondra J. Dahmer & Kurt W. Kahl)
Practice 3Language function practice- Choose the best answer to the question
1. ( ) Do we have to wait to be seated?
A. Yes, the hostess will seat you.
B. I’ll get you some menus.
C. Yes, how can I help you?
2. ( ) What do you recommend?
A. Our specialty is grilled trout.
B. All of our entrees come with fries.
C. What would you like to drink?
3. ( ) The soup is cold.
A. I’ll get you some bread.
B. Would you like some dessert?
C. I’ll get you a new one.
4. ( ) This steak is well done. I ordered it rare.
A. I’m sorry, I’ll get the chef to make you another one.
B. You can have your steak rare, medium, or well-done.
C. Is your steak not cooked all the way through?
5. ( ) Can I get a refill?
A. I’ll bring your bill right away.
B. Would you like another Coke?
C. Yes, I’ll be right back with that.
6. ( ) Can I get a new fork? Mine fell on the floor.
A. Certainly. I’ll be right back.
B. I’m sorry, all of our forks have been used before.
C. Is there a problem with your meal?
7. ( ) I’m allergic to seafood.
A. In that case I recommend the rib eye.
B. Who is allergic to seafood?
C. Our specialty is Blackened Catfish.
8. ( ) Can we get a box for this?
A. Would you like the bill?
B. Yes. I’ll pack it up for you.
C. A box of what?
9. ( ) What kind of beer do you have?
A. We find that most of our guests prefer to have their beer with the main course.
B. Would you like to see our wine list as well?
C. We have Corona and Kronebourg in bottles, and Newcastle Brown Ale on tap.
10. ( ) Can we get the bill?
A. Would you like to take a look at our dessert menu first?
B. Can I put you all on one bill, or would you like separate bills?
C. I’m sorry, but we only accept cash.
Practice 4 Grammar Practice
1. ( ) Waiter: What would you like to with, Sir?
A. engageB. consumeC. startD. tackle
2. ( ) Guest: I was thinking I try the soup.
A. can B. willC. ought toD. might
3. ( ) Waiter: Sorry, Sir. The soup’s .
A. offB. over C. throughD. under
4. ( ) Guest: In that I’ll try the roast beef.
A. exampleB. caseC. instanceD. situation
5. ( ) Waiter: You’ll have no luck there either. We haven’t got any .
A. leftB. leaving C. rightD. taken
6. ( ) Guest: Oh that’s a . Perhaps I could have the pork instead.
A. crimeB. blameC. shameD. short
7. ( ) Waiter: it’s really not your . We don’t have any pork now.
A. momentB. timeC. hourD. day
8. ( ) Guest: Oh this is . Do you have anything at all?
A. ridiculeB. ridiculousC. ridiculing D. ridiculed
9. ( ) Guest: Now, Sir, it’s not worth your temper. You could take the last thing on the menu.
A. losingB. holdingC. droppingD. throwing
10. ( ) Guest: Right then. If it’s not too much . Please bring me a cup of coffee.
A. difficultyB. problemC. hardshipD. trouble