Walk in Centre ‘Comments

Report’- February 2018

Based on responses to the question: “Please tell us something that would improve your experience today?”

Key / Area of Comments / No. of Comments / 87
Positive Comments / 55 / 63%
Waiting time comments/more staff / 7 / 8%
Waiting area comments / 12 / 14%
Parking Comments / 0 / -
Service Improvements / 5 / 6%
Wifi / 0 / -
Other / 8 / 9%
TOTAL / N/A / 87 / %
1 / 1/2/2018 / None to detail. It was a timely appointment and referral to doctor was swift & reassuring. Thanks.
2 / 1/2/2018 / Care more for your patient’s needs.
3 / 2/2/2018 / Info on where I was on the list to be seen. It felt like lots of people were being called who weren't here when I arrived.
4 / 2/2/2018 / I was told that the walk in was fast but arrived 10 mins later to an hour wait. Would have been helpful to know how fast is fast.
5 / 2/2/2018 / A big thank you for being available when other service providers are not. The service was quick thank you.
6 / 2/2/2018 / Amazing advice & treatment. I was made welcome. What most impresses me was the patience and understanding. Front of house were/are a pleasure. The help was/is so much help.
7 / 2/2/2018 / Reception was lovely. If you could find more like her then you won't have to do anything more.
8 / 2/2/2018 / short wait
9 / 2/2/2018 / Kind and informative
10 / 2/2/2018 / better than the GP service
11 / 2/2/2018 / helpful & professional
12 / 4/2/2018 / the experience was great in every way - thanks
13 / 4/2/2018 / better ventilation in waiting area
14 / 4/2/2018 / TV a bit awkward from some seats. Thanks
15 / 4/2/2018 / quick
16 / 4/2/2018 / good service
17 / 4/2/2018 / kind & professional
18 / 5/2/2018 / nothing - pleasant staff
19 / 5/2/2018 / Nothing - was extremely helpful & efficient. Staff was friendly.
20 / 5/2/2018 / lots of helpful information
21 / 5/2/2018 / It was embarrassing to be asked what the problem was at reception. If the issue was of a personal nature it would have caused an unpleasant experience. Would it be better to ask what type of problem it is? Option could be given too.
22 / 5/2/2018 / Nurse Practitioner Mike Peters is a fantastic human being. Common sense is such a rare commodity, and her has it abundance.
23 / 5/2/2018 / Everything is great, maybe some books or varied reading material.
24 / 5/2/2018 / drinks
25 / 5/2/2018 / nothing - very welcoming
26 / 5/2/2018 / water fountain
27 / 7/2/2018 / have the name etc on the TV screen up for a bit longer
28 / 7/2/2018 / very happy with the centre
29 / 7/2/2018 / Lynn Haywood was excellent, especially with small child
30 / 7/2/2018 / very friendly staff
31 / 9/2/2018 / very good
32 / 9/2/2018 / Receptionists are great
33 / 9/2/2018 / no issues, maybe wifi for the waiting room?
34 / 9/2/2018 / nothing - staff were very friendly and worked hard to get the right advice and treatment
35 / 9/2/2018 / quicker waiting time ( but understand it's not easy)
36 / 9/2/2018 / better positioned TV screens showing next appt
37 / 9/2/2018 / seats facing towards screen, people with neck injuries find it hard turning around.
38 / 9/2/2018 / if the chairs were not joined together. movement from others is very uncomfortable and painful if suffering from back problems. singles chairs/seating would be much better
39 / 11/2/2018 / separate child and baby/adult waiting areas.
40 / 11/2/2018 / helped avoid A&E
41 / 11/2/2018 / the nurse that saw me was really friendly. good person
42 / 11/2/2018 / Lovely nurse, long wait but can't be helped. thanks
43 / 11/2/2018 / everyone is nice good service. Long wait - not expected.
44 / 11/2/2018 / a water tap (drinking). more comfortable seating.
45 / 11/2/2018 / very long wait but very nice nurse & check-in person
46 / 11/2/2018 / hoping the kid's toys regularly gets cleaned since it's been like a children's sick month
47 / 11/2/2018 / very friendly, very efficient. Thank you for putting my son at ease.
48 / 11/2/2018 / knowing the staff looking after me had better pay & conditions. I wouldn't feel so guilty about using their time and emotional resources
49 / 11/2/2018 / very long wait time.
50 / 11/2/2018 / great advice and service
51 / 11/2/2018 / sniffily sneezing person in waiting area, perhaps tissues to be offered by receptionists. Note from reception - there are tissues on tables and on desk for patients to use.
52 / 11/2/2018 / good service - not long wait time
53 / 11/2/2018 / more nurses on early
54 / 11/2/2018 / nothing excellent service
55 / 11/2/2018 / great service, welcoming and listened to what I needed. Extremely good advice and all when she has just been treated badly by a customer before!
56 / 11/2/2018 / needs more seating
57 / 11/2/2018 / care is quite quick. However previous experience wasn't great. Didn't feel very cared for or questions as help. so far today has seen good - receptionists were lovely.
58 / 12/2/2018 / A cup of coffee on arrival!
59 / 12/2/2018 / came in yesterday having read online that the centre was open but when I arrived the list was closed. should be something online that tells you there are no more appointments.
60 / 12/2/2018 / good thanks!
61 / 12/2/2018 / waiting time
62 / 12/2/2018 / everything good but maybe add another screen in the waiting room
63 / 13/2/2018 / Lynn was absolutely brilliant. Cared about me and treated me with a lot of care. Thank you so much!!
64 / 14/2/2018 / very speedy & professional service & brilliant nurse. great!
65 / 17/2/2018 / nothing, all good.
66 / 18/2/2018 / given, lots of advice. took the time to educate me.
67 / 18/2/2018 / kind & helpful
68 / 18/2/2018 / reassuring & seen very quickly
69 / 19/2/2018 / really good staff. very useful service.
70 / 19/2/2018 / even though only one nurse she was kind and patient
71 / 19/2/2018 / reception brilliant & helpful
72 / 20/2/2018 / very caring and kind nurse
73 / 20/2/2018 / nothing - thanks for all your help
74 / 20/2/2018 / seen quickly, was professional & reassuring.
75 / 20/2/2018 / very supportive. can't complain
76 / 20/2/2018 / stating how long the drop-in queue is
77 / 20/2/2018 / staff deserve a raise. some ambient music would be nice
78 / 20/2/2018 / Nothing - a very friendly receptionist
79 / 20/2/2018 / I was very nervous until seeing the nurse. now feel better and able to cope with my injuries
80 / 20/2/2018 / thank you
81 / 20/2/2018 / There's nothing that would improve my experience. but Anna, the nurse who saw me, was amazing!
82 / 20/2/2018 / very long wait
83 / 21/2/2018 / I was very reassured - gave good advice
84 / 25/2/2018 / water in the waiting room
85 / 25/2/2018 / Nothing. The service was great
86 / 26/2/2018 / Could do with a revamp. looks a bit dates (interior). Cheers.
87 / 28/2/2018 / I came with leg ulcers and a compression bandage but you couldn't change the dressing. A big disappointment but the staff were very helpful.