Victoria Housing Register

Victorian Housing Register
Frequently Asked Questions for Agency Support Workers March 2017

Frequently Asked Questions for Support Agency staff – March 20171

INTRODUCTION

In September 2016 the Victorian Housing Register was launched along with the online application process. Since that date 3,300 online applications for social housing have been received, 1700 submitted by agencies on behalf of clients and 1600 submitted by clients themselves.

Since the launch there have been further enquiries from support workers around the content and functionality of the online application. This Communiqué answers the most commonly questions asked.

FREQUENTLY ASKED QUESTIONS

Will my Opening Doors Application affect my access to the Victorian HousingRegister through eBusiness?

The short answer is no. However, there have been a few circumstances where having both the Opening Doors and Victorian Housing Register applications on the same eBusiness account has affected what the user can see in each application.

This is because the organisation name you select will determine which applications you can view and manage. Some organisations operate from multiple sites and have requested staff submit housing applications under the one organisation name, thereby allowing staff to access and view the same applications regardless of location site. This is a specific arrangement between the department and the organisation. Please contact the Victorian Housing Register team if your organisation requires a similar arrangement.

If you are unsure which organisation name you need to register under, you will need to check with your manager.

Where can I find the paper Homeless with Support and Supported Housing application?

There is no paper Homeless with Support and Supported Housing applications available as agency workers lodge these applications on behalf of the client online. We are aware that some workers may have outreach posts or work in an environment where internet / computer access is limited. If you require the paper Homeless with Support application , please email and an electronic version of the application will be sent to you which you can download and complete.

Will there be any more training?

There is no further training scheduled. If you require assistance with completing the online application you can call the Victorian Housing Register online application helpline on 1800 149 361. If you require assistance with registering to access the online application please email who will assist you.

Are there any enhancements to the online application?

Enhancements to the online application to improve its usability are scheduled to be completed by end of March 2017. A document will be sent out closer to this date outlining the changes you will see.

I am having problems accessing and/or opening the Victorian Housing Register online application through my eBusiness account?

If you are having any difficulties accessing eBusiness and /or opening the Victorian Housing Register online application please email

What further information and assistance is available?

Clients and agenciesneeding assistance with the online application can call the Victorian Housing Register online application helpline on 1800 149 361. Please notethis is for clients and organisations that require support when they are lodging an application online.

Department staff and support organisationsrequesting help with policy questionsabout the Victorian Housing Register policy can call 1800 128 496 or email .

To receive this publication in an accessible format email

Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.

Victoria Housing Register

Frequently Asked Questions for Support Agency staff – March 20171