Volunteer Role Description
Volunteer Role title: Retail Supervisor
Responsible to: Shop Manager
About your organisation (suggest helpful to lift copy from your web site):
Shaw Trust is a national charity working to create brighter futures for the people and communities we serve.
Mission and aims of your organisation:
Shaw Trust provides employment opportunities, skills developmenttraining, and health and wellbeing services across the UK. Weoperate charitable social enterprises and retail shops, andwork alongside Shaw Education Trust, which runs a diversechain of academy schools.
We add value to every service we deliver by investing backinto community projects, such as our social enterprises,Community Hubs and national volunteering scheme.
Shaw Trust shops sell a wide range of predominantly donated items. They also sell a small range of new goods and some products produced through the charity’s social enterprises.
Purpose of role:
As a volunteer retail supervisor you will support the day-to-day running of a Shaw Trust charity shop.
You will use your skills to support the shop management team and help Shaw Trust deliver a successful business that raises much needed funds for the charity and offers work experience opportunities to disabled people in the local community. You’ll be encouraged to lead on projects and you may also be asked to provide cover when the manager is absent from the shop.
Main activities/tasks:
Supporting the shop manager to oversee the day-to-day activities involved within the retail operation and improving shop performance.
Supervising and mentoring retail assistant volunteers and retail customer service assistant volunteers on site as required.
Ensuring a high standard of customer service.
Signing up customers to Shaw Trust’s loyalty card (part of our Gift Aid scheme).
Helping to organise and manage stocktaking.
Cash handling as required.
Taking responsibility for locking up the shop as required.
Deputising in the absence of the shop manager.
Other information:
-This role will be based in the charity shop at 131 Walworth Road
-An informal interview and 2 character references are required for the role. The references can be from anyone that isn’t a family member and who has known you for more than a year. I.e. friends, neighbours or ex-colleagues
-Reimbursement for out-of-pocket travel expenses offered
-Induction training/trial period offered when volunteers start
-Access to training opportunities including national recognised qualifications e.g. NVQ level 2 in retail, customer service or team leading
-Regular supervisions with shop manager to discuss role and your development
-Flexible volunteering shifts on different days & times available
-Minimum time commitment required, 6 months
-Insurance cover provided
-We can also verify volunteer hours for young people wanting to complete their Duke Of Edinburgh Award with Shaw Trust
What the volunteer would gain from the volunteering opportunity:
-Gain retail/customer service experience to enhance your CV
-Be part of a friendly team and meet new people
-Develop your confidence
-Access national recognised qualifications e.g. NVQs
-A reference that you can use to strengthen your job applications
Relevant skills & experience applicants need:
Retail and/or charity knowledge.
Supervisory skills or management experience.
A strong commitment to helping vulnerable people and supporting our cause.
Willingness to share your skills and experience with fellow volunteers as required.
Excellent communication, interpersonal and customer service skills.
Responsible & trustworthy.
Good organisational skills.
Ability to work practically and to contribute to the general aims of Shaw Trust.
Who the role would suit:
-people seeking work
-older people
-18-25 year olds
-Over 18s
-Indoor
Time commitment required:
-Monday-Saturday 9am-5pm
-Timing (morning / afternoon )
-Suggested minimum of 4 hours a week
Location:
131 Walworth Road
London
SE17 2AW
Training provided:
-Induction training, including a workbook to support your role
-Other ad hoc training opportunities, including NVQs
Main point of contact/supervisor:
Volunteers Team/Shop Manager
Get involved today by completing our online application form hereor by visiting our shop at 131 Walworth Road.
0300 247 2222
Community Southwark
1 Addington Square, London,SE50HF
Registered charity (no. 1105835) and a company limited by guarantee in England and Wales (no. 5090324)
| @cosouthwark | 020 7358 7020