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September 2014

Dear Applicant

Vacancy for Domiciliary Care Branch Manager - Gloucestershire

Thank you for your interest in this post.

Heritage Care is a thriving and expanding national UK Charity providing social care services across the Southern and Midlands regions of England. We have a strong value base driven by the people we support and an underlying belief in person centred services. There is a positive culture of staff support and development which underpins our drive for quality and competitiveness in all the services we provide.

We are a leading organisation in the provision of support for people with learning disabilities, older people (with specialist services in dementia) and mental health services. Our income is derived from contracts with statutory services, self-funders or people with individual budgets.

This is an unusual and exciting new position which will set up and manage a Domiciliary Care Branch based in Coleford in the Forest of Dean. Initially the Branch will provide care and support services to tenants in an adjoining new development of housing with care accommodation for older people and supported living services for people with learning disabilities. Longer term the branch will extend its services to other locations in the Forest of Dean and surrounding areas.

Included in this pack is a detailed job description and person specification. To apply please email your CV with a covering letter to me at

.

You can find more information about Heritage Care and this exciting development on our website The closing date is Friday 3rd October 2014

If you have any queries regarding the position please contact me. In the meantime thank you for your interest in Heritage Care and I very much look forward to your application.

Yours sincerely

Stephen Lenton

Director of HR and Organisational Development

JOB DESCRIPTION

JOB TITLE:Care Team Leader / Domiciliary Care Manager - Gloucestershire
ACCOUNTABLE TO: / Regional Manager
RESPONSIBLE FOR:
GRADE: / All staff employed or based at the service
AM22
LOCATION: / Based at 16 Bank Street, Coleford, Forest of Dean
DISCLOSURE LEVEL: / Enhanced with check against the barred list
JOB PURPOSE: /
  • The post holder will be responsible for the planning and delivery of care and support and for the selection, management and development of staff working within the Gloucestershire Domically Care Branch.
  • The service will be based initially around the tenants of Dora Matthews house and Bank Close, Coleford
  • The post holder will be subject to registration as the Branch Manager with the Care Quality Commission.

1Support to Tenants:

1.1Ensure tenants’ needs, rights, responsibilities and aspirations are met and supported. This includes leisure and social activities according to their wishes.

1.2Ensure tenants are supported in all aspects to retain social and domestic skills.

1.3Ensure the requirements of individual care and support plans are met by the service.

1.4Ensure tenants receive support when they may be facing risk and ensure appropriate risk assessments are in place alongside individual care plans.

1.5Ensure the Branch is fully complaint at all times with CQC Essential Standards

1.6Manage relationships and excellent communication arrangements with other services, agencies, professionals, carers and advocates

1.7Ensure empowerment and participation of staff and tenants with all aspects of service planning and delivery.

1.8Maintain quality and standards within the service in line with the Heritage Care Quality strategy and Local Authority contract standards and ensure the service is fully compliant with the requirements of all contract specifications.

1.9Ensure the safety of tenants is maintained at all times and the service is compliant with the Local Authority Safeguarding Procedures.

2Managing Staff

2.1Recruit and support staff in conjunction with the HR Department in line with the Employment strategy agreed for the Branch

2.2Deploy staff on a rota basis according to the needs of tenants.

2.3Ensure compliance with health and safety policies and procedures.

2.4Ensure all the requirements with regard to fire regulations are adhered to and that there is a staff member designated as fire officer at all times.

2.5Arrange for all members of the staff team to receive formal supervision in accordance with Heritage Care policy.

2.6Arrange team meetings on a monthly basis and participate in organisation wide communication events.

2.7Assess staff competence in the giving of care/ support and medication.

2.8Identify training and development needs to form the service training plan in according with the Charity’s training policy.

2.9Work with the Learning and Development department to ensure the service training and development plan is delivered, monitored, reviewed and evaluated. This includes supporting the Charity’s QCF qualifications programme where appropriate.

2.10Deliver internal training as required by the Regional Manager.

2.11Ensure all staff have an annual appraisal.

3Managing Finances

3.1Manage the branch budgets.

3.2Ensure completion of all payroll documentation and associated information for staff.

3.3Support tenants with managing their own finances and benefits.

3.4Comply with specific requirements of contracts, including keeping of records and reporting of incidences as required.

3.5Assist with the efficient filling of all void flats in Dora Mathews and Bank Close following the agreed assessment procedures with the local authority and landlord.

3.6Carry out housing management functions specific to the service in agreement with the Landlord.

4Record keeping

4.1Ensure all records are kept and updated in accordance with the CQC Essential Standards and operational policy.

4.2Manage all record systems for staff and tenants within the principles of the Data Protection Act and the Charity’s Information, Communication and Technology strategy.

4.3Ensure systems are in place to record and gather contract and performance monitoring data and report internally and externally

5Other duties

5.1Act as the Heritage Care representative on the nominations panel for Dora Matthews House and Bank Close.

5.2Foster positive links and relationships with Rooftop Housing association and carry our housing functions in accordance with the service level agreement.

5.3In conjunction with the Regional Manager agree and implement growth plans for the Branch to include services outside of Dora Matthews/ Bank Close.

5.4Ensure own continued professional development.

5.5Act as a good role model, embodying the values of Heritage Care and the organisation’s management ethos and acting as a professional manager.

5.6Promote the professional image of the Charity.

5.7Ensure corporate policy and local procedures are applied within the service.

5.8Contribute to corporate planning and policy development.

5.9Act as a member of the regional management team

5.10Participate in Managers On-Call systems as required

This job description is not exhaustive and the post holder may be required to carry out other duties as from time to time may be deemed appropriate.

MAIN TERMS AND CONDITIONS
Post / Domiciliary Care Manager – Gloucestershire
Location: / 16 Bank Street, Coleford, Forest of Dean
Salary Range / £34,103 to £35,480 pa
Hours of
Work / 38 per week and such additional hours on occasion as necessary for proper performance of duties of the post.
Reports to: / Regional Manager – West Midlands
Probationary Period: / 6 Months
Annual Leave / 29 Days Plus Bank Holidays
Sick pay / Occupational Sick Pay Scheme
Pensions Scheme / There is a Heritage Care pension scheme which may be joined after three months service, of which there are employer/employee contributions.
Notice Period / Three Months
Employee
Benefits
Scheme / Heritage Care operate an employee benefits scheme, giving employees preferential discounts on a large number of high street shops, as well as a variety of other services, childcare vouchers and cycle to work scheme.

PERSON SPECIFICATION

Domiciliary Care Manager - Gloucestershire

ESSENTIAL / DESIRABLE
Qualifications /
  • Level 3 QCF Diploma in Health and Social care or equivalent.
/
  • Level 5 Diploma inLeadership for Health andSocial Care or equivalent (e.g. Registered Managers’ Award)

Experience /
  • At least 2 years’ experience of caring for older people at a senior level either in Domiciliary or Residential Care
  • Supervising, training and mentoring care and non-care staff
/
  • Managing non care functions (e.g. catering )
  • Developing user centred service
  • Working with people in transition (e.g. moving from home or hospital)
  • Working with people with a Learning Disability

Knowledge & Skills /
  • An understanding of the needs of older people with a learning difficulty or mental health needs and how to support them to live valued lives
  • CQC Fundamental standards and associated regulatory framework
  • Good communication skills including verbal and written for use within and external to the service
  • Competent approach to budgets and petty cash procedures
  • Good practise in adult protection procedures
  • Current Health and Safety legislation applicable to social careservices
  • Understanding of discrimination experienced by minority groups
  • Ability to identify and evaluate training and development needs
  • Ability to work within a team environment and develop an effective team
  • IT skills using Microsoft Office tools
/
  • Ability to deliver local training events for staff
  • Understanding of “Supporting People” policy and administration
  • Knowledge of welfare benefits appropriate to older people
  • Knowledge of specific illnesses that affect older people
  • Knowledge of trends in care for older people
  • Knowledge of supporting people with a dementia

Circumstances /
  • Able to travel within defined geographical area (Gloucestershire)
  • Able to work across all necessary shifts, as required, to ensure 24 hour staff cover, 365 days of the year
  • Car driver with own transport