CONDITIONS OF NON-DISCRIMINATING ACCESS OF DISABLED PERSONS AND PERSONS WITH LIMITED MOBILITY AND ACCOMPANYING PERSONS TO SEA-GOING FERRIES

Valid from 1/01/2015

until the day of making amendments

1.  These Conditions of non-discriminating access [hereinafter referred to as ‘the Access conditions’] form an integral part of the General Terms and Conditions of Carriage of Passengers and their Luggage by Sea [hereinafter referred to as 'the Conditions'] issued by the Carriers, as well as Contracts made throughout the currency of the Access conditions.

2.  The terms used throughout the Access conditions that have been defined in the Conditions, retain the meanings assigned to them therein.

3.  The Access conditions are laid down to implement the provisions of Regulation (EU) of the European Parliament and of the Council of 24 November, 2010, concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No. 2006/2004 (OJ.EU.L.2010.334.1, as amended).

4.  The Access conditions set out the rules of making available the services rendered by the Carrier to disabled persons and persons with reduced mobility [hereinafter referred to as 'the Disabled persons'].

5.  The Carrier offers the Disabled persons services to the rules set out in the Conditions, taking the following provisions into account.

6.  The Carrier shall not refuse the Disabled person a reservation or carriage due to their health condition. However, the Carrier reserves itself the right to refuse the Disabled person a reservation or carriage only in the situation where the structure of a ferry or the infrastructure of a port and its plant prevent the Disabled person from embarking or disembarking or a carriage of the Disabled person cannot be conducted in a safe manner.

7.  The Disabled may make reservations in person at the Carrier’s office, at Agents’ or over the phone.

8.  The Carrier’s attendant who is accepting a reservation, notes down all necessary information concerning the type of assistance, the given person requires, by filling out the relevant form. If obtaining the relevant information from the Disabled person is not possible, then the Carrier shall make efforts to obtain such information from a representative of the Disabled person.

9.  The Disabled person or a person who is making a reservation on their behalf, notifies the Carrier of their health condition and particular needs as regards the provision of service in the manner and by the mode as set out in the Conditions. The Disabled person or a person who is making a reservation on their behalf should be bound particularly to provide the above information to the Carrier at least 48 hours prior to a journey.

10.  Despite a failure to provide the relevant information in the manner and by the mode as shown in the precedent provisions, the Carrier shall provide its all reasonable assistance to the Disabled person so that they could embark, complete their journey and disembark.

11.  If the Disabled person comes with their own car to a ferry, they are bound to inform thereof a teller in the car ticket office when buying a ticket or exchanging a voucher for a ticket. The Carrier ensures the Disabled person a placement of their car on board the ship appropriate for their needs.

12.  If the Disabled person is travelling as a person on foot, then the Carrier shall provide then with assistance commensurate with their needs with respect to moving on to the entrance, carrying the luggage and gear, embarking and proceeding to the cabin.

13.  In the event that the Disabled person is being accompanied by an assistance dog, there shall be not any fee for the carriage of the dog. The assistance dog is assigned lodgings along with the passenger.

14.  The Carrier provides the Disabled person with any and all indispensable assistance to help them embark, disembark and complete their journey by a ferry. The detailed scope of the assistance to the Disabled persons as rendered by the Carrier is governed by the Assistance Quality Standards for Disabled Persons and Persons with Reduced Mobility promulgated by the Carrier.