Tri-Coaching Partnership: the data controller
Tri-Coaching Partnership Limited respects your privacy and is committed to protecting your personal data. We comply with theData Protection Act 1998, any subsequent replacement legislation and theGeneral Data Protection Regulation (EU) 2016/679) (GDPR).
Tri-Coaching Partnership Limited is registered as a ‘data controller’ with theInformation Commissioner’s Office(ICO - Reg. No. Z3467136),the UK supervisory authority for data protection issues. We ensure that your personal data is processed fairly and kept securely and for no longer than is necessary.
What information we collect and how we use it
We use Infusionsoft as our secure Customer Relations Management (CRM) tool.
In order to register and receive or use many of the services, including those on our website, you need to give us some personal information. We will hold this information for as long as it is needed for the service you have requested and remove it when that purpose has been met.
In the case of an online information service, such as emails, we will remove your details if you inform us that you no longer wish to continue to receive the service.
If you sign up to complete the BTEC Level 4 Professional Award in Coaching for Driver Development we require personal details from you that include your name, address and date of birth, in order to register you with Pearson, the Awarding Body. We also store information on your progress with the completion of assignments for the purposes of Standards Verification with Pearson.
Payment processing for our events or training products and all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information, to maintain the safety of personal information. All transactions are processed through a gateway provider (WorldPay) and are not stored or processed on our servers.
Data security
We have put in place security measures to prevent your personal data from being lost, used or accessed in an unauthorised way, altered or disclosed inappropriately.
We also limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know in order for our service to be provided. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected breach of the rules about personal data and will notify you and the regulator of a breach where we are required to do so.
Who we share your information with
We do not disclose or share sensitive or confidential information without your explicit consent.
Other third parties
We do not pass personal data to third parties for marketing, sales or any other commercial purposes without your prior explicit consent. We may process your personal information using web services hosted outside the European Economic Area (EEA), but only where a data processing agreement is in place that complies with obligations equivalent to those of the Data Protection Act.
Your rights
- To request access to your personal data.
- To request correction of our records.
- To request removal of data or limit our use of it.
Contact for data protection issues and complaints
We have appointed a data protection officer (DPO) who is responsible for overseeing issues in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exerciseyour legal rights, contact the DPO: Sara Everett-Skinner, General Manager, Tri-Coaching Partnership, Tel: 0800 058 8009.
Additional information
You have the right to make a complaint at any time to the ICO. We would, however, appreciate the chance to deal with your concerns before you approach the ICO. If you have a complaint about why your information has been collected, how it has been used or how long we keep it for, please contact the DPO.