Job Description
Job Title: Charity retail supervisor
Salary: £14,560 per annum, pro-rata
Hours: 30 hrs
Sun 10-4:30
Mon- Wed 9:30am – 6pm
Closing date: 28th February 2017
Based: Stretford Mall, M33 9BD
Job Summary
· To assist the manager in the operation of Re: Love & Care charity shop which generates income to sustain services for unpaid carers in Trafford.
· Assist in day-to-day running of the charity shop. This will include optimising sales, carrying out administration, managing and training staff and volunteers and creating a positive and fulfilling working environment for all.
· Helping to promote our charity brands and high-street awareness of the carers’ cause. Help to identify carers who visit the premises and direct them to sources of information, advice and support.
Main Duties
Strategic:
1. To work strategically to connect the shop/ enterprise with service delivery to carers; ensure that it is an effective access point for carers by helping to identify carers and signposting them to Trafford Carers Centre.
2. To maintain and develop strong relationships with the local community, network effectively with surrounding businesses and maintain good channels of communication with manager and Trafford Carers Centre.
Optimising Sales/income:
1. To help ensure that the shop meets sales/income targets
2. To assist in marketing campaigns and sales promotions to increase sales/ uptake and raise awareness of the carers’ cause.
3. To help ensure the shop is successful and competing effectively with local businesses.
4. To help promote the shop and any associated business developments in the local community through initiatives, for example initiating stock appeals
Charity Shop duties:
1. To assist in maintaining pricing of items for sale, taking into account customer satisfaction and competitive rates.
2. To help ensure the highest possible resale value of donated stock, this may include the use of EBay and other online selling websites, and moving stock between premises.
3. To apply suitable display, merchandising and highly attractive window dressing standards.
4. To assist in the control stock density and rotation.
5. To help with local stock and sales promotions.
Staff and Volunteer Management and Training
1. To take day to day responsibility for managing and delegating work to apprentice staff, support staff and volunteers ensuring satisfactory performance and effective customer service and a great working environment.
2. To help lead and develop the staff and volunteer team, encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings.
3. To identify interesting and fulfilling roles for volunteers which encourage participation from carers and the local community. Create a positive environment for volunteers which recognises that volunteers should have the opportunity to develop their skills and experience and should be recognised and valued.
4. To recruit and induct, train and supervise staff and volunteers effectively to ensure retention and high standards.
5. To communicate regularly and effectively with the shop to ensure smooth handover between days
Administration and Financial duties:
1. To apply Trading Standards Regulations in the shop and enterprise and ensure staff and volunteers are aware of these.
2. To apply cash register procedures and keep accurate financial records and reports.
3. To take action to ensure the shop and any associated business developments are adequately staffed, setting and maintaining effective rotas.
4. To bank takings from the Charity Shop using agreed procedures.
5. To liaise effectively with fundraising officer and financial staff.
Premises Management, Health and Safety and Security:
1. To take effective responsibility for the management of shop premises, health and safety and security. ,
2. To act as secondary key holder and delegate key holding to appropriate staff as necessary. Ensure support staff and volunteers work within health and safety and security procedural guidelines.
3. To ensure the security of shop/ enterprise takings, stock and equipment. Have an effective system for repairs and maintenance.
4. To ensure that security procedures are understood and implemented by all staff and volunteers.
5. To ensure that health and safety policy and procedures are understood and implemented by all staff and volunteers.
General:
1. To carry out these tasks and responsibilities with an understanding of and commitment to the project specific procedures and all of Trafford Carers Centre’s wider policies and procedures, including equal opportunities.
2. To carry out any other duties deemed appropriate by the CEO and project staff.
3. To act as a positive role model to the rest of the team in own approach to work.
4. Post-holder needs to be able to be flexible, creative and innovative.
Duties of all Carers Centre staff are periodically reviewed and may alter in line with service requirements in consultation with staff
Confidentiality
All workers will be expected to maintain a high standard of practice, which recognises the rights of the individual to have assurance that any information given will be treated with the respect and privacy consistent with the organisations overall social and professional responsibilities.
Person Specification
ESSENTIAL / DESIRABLETRAINING, EXPERIENCE AND QUALIFICATIONS
Retail experience
People management experience
Financial Experience: including cashing up, banking, keeping clear records and setting up pricing and financial systems / Retail management experience
Experience of managing volunteers.
KNOWLEDGE, SKILLS AND ABILITIES
Design and creative flair to display stock attractively.
Sales ability, the drive and energy to meet and set targets
Commercial, and marketing awareness, ability to generate interest from the community and establish the brand.
Sound administration, organisation and IT skills
Ability, confidence and initiative to manage a project effectively
Health and safety and premises management awareness. / Innovative and entrepreneurial
Ability to analyse data, draw insights, report and make recommendations.
Understanding of carers’ cause
INTERPERSONAL SKILLS
Customer service skills and expertise.
Great communication and interpersonal skills, an understanding of building a positive working environment for all and developing an effective and supportive team.
Ability to share your ideas and work positively as part of a team and work effectively as an ambassador for both charities and the carers’ cause.
A positive ‘self starter’ with a ‘can do’ attitude
A great team-player
31th January 2017