Tonya Moore, MA, LPC-Intern, LCDC

1412 Bateman Lane, Celina, 903-505-0007

SUMMARY OF QUALIFICATIONS

  • Mental health counselor with over sixyearsof experience serving adults and adolescents with chronic mental illness with expertise in depressive disorders, anxiety disorders, forensic populations, substance abuse, crisis management, and risk assessment.
  • Care manager with exceptional skills in utilization management, program development, problem solving, coordination with multi-disciplinary service providers, and treatment planning.
  • Specialized training in clinical hypnosis and Mindfulness Based Cognitive Therapy.

EDUCATION

Master of Arts in Community CounselingMay 2014
Argosy University, Dallas, Texas

  • Graduated with a 4.0

Master of Arts in Forensic PsychologyMay 2011
Argosy University, Dallas, Texas

  • Graduated with a 4.0

Bachelor of Arts in Psychology December 2007
Minor in Criminal Justice
University of North Texas, Denton, Texas

  • Graduated with Honors

Associate of Arts in Psychology August 2006
San Antonio College, San Antonio, Texas

  • Graduated with Honors

Bachelor of Science in Legal StudiesJanuary 1996 – August 1997
Minor in Political Science
Texas Wesleyan University, Ft. Worth, Texas

  • Completed approximately 100 hours

PROFESSIONAL EXPERIENCE

Cigna Behavioral Health January 2016 to Present
Case Manager

  • Provide utilization review for all acute and subacute levels of care for mental health and substance abuse.
  • Conduct live reviews with facility staff to determine if medical necessity criteria are met for requested levels of care, offer alternative levels of care if appropriate and send to peer to peer reviews if necessary.
  • Provide case management services to patients including helping with aftercare, education about authorization and appeal process, refer to appropriate coaching programs upon discharge for ongoing case management.
  • Participate in monthly continued education with psychiatrists and other clinicians to keep current on all DSM V diagnoses and appropriate treatment.
  • Participate in multidisciplinary work groups to increase subject matter expertise.
  • Be aware of all state specific laws governing mental health and substance abuse admission.

Concurrent Care Coordinator(August 2014 to December 2015)

  • Provide case management continuing stay reviews for acute levels of care for mental health and substance abuse.
  • Conduct live reviews to determine if medical necessity guidelines are met for the current level of care.
  • Provide assistance in after care follow up planning for patients upon discharge
  • Accurately code appropriate DSM diagnoses
  • Authorize lower levels of care as needed when patients discharge from higher levels of care
  • Maintain accurate knowledge of standardized medical necessity level of care guidelines
  • Take discharge information as necessary for higher levels of care
  • Quote mental health and substance abuse benefits as necessary
  • Maintain acceptable metrics according to company guidelines
  • Maintain 100% compliance with all applicable privacy laws including HIPAA

Care Coordinator, National Authorization Team(December 2012 to August 2014)

  • Answer incoming calls from providers to conduct initial intake to authorize multiple levels of care for mental health and substance abuse
  • Accurately code appropriate DSM diagnoses
  • Accurately code appropriate CPT codes
  • Screen incoming calls according to fast certification guidelines to determine if clinician review is necessary
  • Take discharge information as necessary for higher levels of care
  • Quote mental health and substance abuse benefits as necessary
  • Maintain acceptable metrics according to company guidelines
  • Maintain 100% compliance with all applicable privacy laws including HIPAA

Sr. Care Associate, Integrated Personal Health Team(October 2011 to December 2012)

  • Answer incoming calls from members whose needs include benefit information, incentive information, wellness coaching, EAP services, crisis, and mental health and substance abuse provider information
  • Explain benefits for mental health, substance abuse, EAP services, and company incentive programs • Engage and schedule members in wellness coaching
  • Assess risk of harm on mental health calls to determine if member is in crisis and appropriately transfer to crisis clinician if appropriate
  • Serve on special project committees to improve team workflow and performance
  • Maintain acceptable metrics according to company guidelines
  • Maintain 100% compliance with all applicable privacy laws including HIPAA

Strengthening Families of North Texas November 2014-present
Counselor

  • Provide therapeutic counseling services to adolescents and adults using CBT, MBCT, DBT and clinical hypnosis.
  • Develop treatment plans to best meet client goals, and document those plans and case notes.
  • Provide court mandated family and individual counseling, including reports to CPS, and lawyers.
  • Provided parenting classes for CPS mandated clients.
  • Provide stress management classes through the use of adult coloring in a group setting.

Private Practice Office of Kerry Davis, LPC-S November 2014-present
Counselor

  • Provide therapeutic counseling services to adolescents and adults focusing on clinical hypnosis, MBCT, and the Human Givens approach.
  • Develop treatment plans to best meet client goals, and document those plans and case notes.
  • Provide smoking cessation services, trauma and anxiety services, and general counseling.
  • Provide stress management classes through the use of adult coloring in a group setting.

OTHER RELEVANT EXPERIENCE

Rockwall County Detention Center, Rockwall, TX May 2013 – April 2014
Counseling Intern

  • Conduct weekly individual and group therapy sessions with adults diagnosed with a variety of disorders including Adjustment Disorders, ADHD, Depression, Bipolar Disorder, Anxiety Disorders, Cognitive Disorders, Antisocial Personality Disorder and Borderline Personality Disorder
  • Maintain a case load of approximately 10 -12 weekly clients
  • Co-facilitate substance abuse group for adult males; conducted prescreening intake interviews to assess appropriateness for group membership
  • Develop and write treatment plans, process notes, and diagnostic summaries
  • Assign diagnoses and prepare for case management
  • Conduct substance use and mental health assessments

DOORS, Dallas, TX September 2010 – April 2011
Forensic Psychology Intern

  • Conducted intake interview and assessment with formerly incarcerated individuals to determine appropriate case management services available
  • Review and analyze assessments to determine appropriate case management
  • Documented individual clients progress towards treatment goals and daily activities, participated in case analysis and treatment plan meetings with fellow staff members
  • Refer clients to appropriate community resources for job aid, mental health and substance abuse counseling, debt counseling, housing, medical treatment, financial assistance, and other social services
  • Participate in life skills classes offered to clients and their families

University of North Texas, Denton, TX 2006-2007
Research Assistant

  • Participated in human subject research involving memory, trauma, and post traumatic growth.
  • Assisted research subjects complete research tasks and follow ups to measure differences.
  • Reviewed and analyzeddata
  • Actively engaged new research participants for voluntary participation
  • Researched memory, trauma, post traumatic growth, and other literature related to subject matter

AFFILIATIONS

North Texas Society of Clinical Hypnosis2016-present
Dallas, Texas

Chi Sigma Iota, National Honor Society2012-2014
Argosy University, Dallas
Psi Chi, National Honor Society 2006-2007
University of North Texas

Phi Theta Kappa, National Honor Society 2005-2007
San Antonio College

LICENSES & CERTIFICATIONS

Licensed Professional Counselor Intern 2014 to Present
Texas Department of Health and Human Services

Licensed Chemical Dependency Counselor 2015 to Present
Texas Department of Health and Human Services

PROFESSIONAL DEVELOPMENT

Intermediate HypnosisJuly 2016
20 Hour Course, North Texas Society for Clinical Hypnosis
Precision Hypnosis June 2016
Course, Uncommon Practioners, Oban, UK
The Rewind Technique May 2016
Course, Uncommon Practioners, Oban, UK
Mindful Mood Balance for Professionals March 2016
Course, Mindful Noggin, Zindel V. Segal Ph.D. and SonaDimidjian, Ph.D.
How to Stop Anyone From Smoking February 2016
Course, Uncommon Practioners, Oban, UK
Be Mindful Online February 2016
4 Week Course, Ed Halliwell and Tessa Watt, UK
Beginning HypnosisFall 2013
20 Hour Course, North Texas Society for Clinical Hypnosis