To: Luther Automotive
To: Luther Automotive
Plymouth, MN
From: Tracy Cotten
12224 278th Ave NW
Zimmerman MN 55398
I am writing in regards to the customer service position you have advertised in Indeed. I have many years of experience cashier experience as well as receptionist as well as various other office positions and customer service related experience. I am a very dependable person as well as a hard worker. I think I could be an asset to your company bringing my experience as well as variety of acquired skills.
Sincerely,
Tracy Cotten
Tracy Cotten
12224 278th Ave NW
Zimmerman MN 55398
(763)245-2626
Summary of Qualifications:
Invoice Customers assuring accuracy
Track the status for requisitions, contracts, and orders
Determine if inventory quantities are sufficient for needs ordering more materials when necessary
Answer multi-line switchboard and directed calls to appropriate personal
Contact suppliers and vendors in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Experience:
Design Ready Controls Inc. Rockford, MN
Office Administrator/Office Manager 2012 to 2015
Invoice all out going customer orders in with an M1 software system
Meet with incoming employees and go over all available benefits with them and get them entered into the system once they were eligible
Answer phones on Inter-Tel phone system for 5 different facilities
Code incoming bills such as American Express to the correct department, facility and use and attach all corresponding backup to assure accuracy
Book employee travel to various of our other locations as well as to customer facilities both in the US as well as international locations, including flights, hotel and car rental
Order all office and break room supplies for all locations
Plan Company functions such as 3 holiday parties, 2 company picnics and potlucks and BBQ’s
Order and maintain stock of company required attire as well as other corporate items
Enter all travel invoices in the AP system in our M1 System and attach corresponding backup to assure accuracy
Power Engineering and Mfg. & Quant Technologies Blaine, MN
Office Administrator 2010 to 2012
Answer phones on Inter-Tel phone system
Create sales orders for customer’s purchases from customers PO’s
Contacted vendors to assure getting the best pricing as well as lead times for materialbe purchased
Create purchase orders for materials to be purchased for manufacturing as well as office and engineering needs
Enter data into computer when received materials in warehouse
Shipping of customers purchases once items have been completed, this
mainly consisted of overseas shipping with UPS and FedEx
Domestic shipping on various trucking companies.
File invoices, purchase orders, sales orders
Assist in making and updating procedure books for manufacturing
Updating of all MSDS books in the facility to make sure they are up to date and correct
Maintain the calibration records and make sure that monthly items are sent out to be calibrated if needed
Do internal audits of both companies monthly in various areas which is laid out by the quality manager to assure ISO compliance and knowledge of employees
Rubble Tile and Stone Minnetonka, MN
Purchasing Assistant 2002 to 2008
Purchase specialty tile as well as tools from vendors
Determine if inventory quantities are sufficient for needs
Contacted vendors to assure getting the best pricing for shipping as well as materials
Enter data into computer when received materials in warehouse
Code and enter bills into computer system
File invoices, purchase orders as well as received documents
Invoice customer orders, entered customers returns
Train receptionist on new phone system as well as cover phones when required
Acting Purchasing Supervisor in her absence
Youngsted’s Goodyear Hopkins, MN
Accounts Payable 2002 to 2002
Code and enter all bills for 13 Goodyear and Amoco stores
Cut checks to pay vendors, mailed and filed invoices
Passed first ever accounting audit
CES International Plymouth, MN
Office Manager/Accounts Payable/Receptionist 1996 to 2001
Answer multi-line switchboard and directed calls to appropriate personal
Code, enter, paid and file all invoices
Enter expense reports for all senior management
Make travel plans for all employees, both foreign and domestic
Oversaw office expansion and construction
Other: Retail: Warner True Value, Builders Square, Best Buy, Qualex, Fina Gas Station, Northtown Liquor, and most recently several flower marts in the summer.
Education:
North Hennepin (Early Childhood Development) Brooklyn Park, MN
Knowledge and Skills:
Microsoft Office
Quicken
Intel Phone System
Pedyn Software
Facts
Great Plains
10 Key
M1
Quick Books
Copier
Postage Machine
FaxMachine
Inter-Tel Phone System
Various Travel Sites on the Internet