To:Distribution, Sales and Customer Service

From:Gretchen Valentino, America’s Multistage Product Line Manager

Subject: Product News Bulletin – Applications Group: Who to Call / Email

Date:March 8, 2016

Applications and Technical Support for Goulds Water Technology

Providing information in a quick and efficient manner is of the utmost importance forus at Goulds Water Technology. Over the course of 2014 and 2015, the Customer Service group has expanded and grown the Applications / Technical Support department in an effort to help support you and your customer’s needs.

If you or your customer have any product questions, your first line of inquiry should be directed immediately to the Applications / Tech Support team. They have been trained to address your needs and typical response times are within a couple hours. When issues are beyond their capabilities, they will follow procedure to engage the appropriate department/s to find your answers quickly and efficiently.

Here are some examples of topics that the Applications / Tech Support team handle:

-Product questions

  • Materials of construction
  • Pressure ratings / temperature ratings
  • Fluid compatibility
  • Repair part availability
  • BOM / component part questions

-Sizing help

  • Which pump is best suited for your application needs

-Special configurations

  • Will a pump be able to handle a specific fluid / temp rating
  • What type of seal would best be suited for a special request
  • Can we support a special application

-Pricing discrepancies

  • XOL, Price Book, and eCOM discrepancy – which is correct?
  • You cannot find the price for a specific part that is on your BOM

-Anything product related that you need assistance with

Applications / Technical Support Team USA:

-Irene Barber,

-Jimmy Wood,

-Derrick Oberdorf,

-Ryan.Stonecipher,

-Jimmy Wilkinson,

-Andrew Lebrun,

-Kevin Adler,

-Julie Falsey,

-Nick Brown,

OR CALL FOR GENERAL INFORMATION:

866-325-4210

SPECIFIC TECHNICAL HOTLINES

866-672-3669 Wastewater

866-673-0427 Residential Water- Jets and Subs

866-673-0428 Commercial

866-673-0445 Controls

Applications / Technical Support Team Canada

Jeff Skorski – Commercial 519 829 2015

Jeff VanEenoo – TTO 519 829 2026

Marina Poulin – Application Engineering Manager 519 829 2036

Please utilize these folks as your first line of inquiry for any product questions you may have. This will enable you to have a response very quickly, and if the questions require further detail, the Applications / Tech Support team have the training to engage the correct personnel to assist you with your needs quickly. Utilizing this process will enable us to handle requests more efficiently.

Thank you,

Gretchen Valentino

America’s Product Line Manager, Multistage