To Be the Registered Manager of the Service and Ensure Regulatory Compliance in All Areas

Job Description
Service Manager
Job Title: / Service Manager
Reporting to: / Head of Care
Job Purpose: /

To provide responsive flexible support services to people we support to enable them to achieve the maximum independence possible and achieve their goals.
To provide personalised care and support which is tailored to an individual’s needs, preferences and aspirations to enable people to have a full and active life.
To be the Registered Manager of the service and ensure regulatory compliance in all areas.
To lead, direct and support the work of the Home’s or Service´s staff.
To ensure the provision of a high-quality service and a warm welcoming and personalised service.
To work within an agreed budget, maximising income and managing costs.

Main Responsibilities: / Care and Support

To ensure the care and support provided to people we support is person-centred and meets the organisation’s, regulator’s and purchaser’squality standards and the requirements of the Care Act 2014, and CQC regulatory requirements.
To ensure support plans are co-developed and reflect the hopes and aspirations of people we support, and that staff working in your service understand how to provide high quality, person-centred, active care and support.
To enable the potential of people we support so that they live as independently as possible.
To ensure regular, multi-disciplinary reviews with people we support and to ensure that the individual is at the centre of meetings.
To assess the needs and requirements of potential applicants and how we may be able to support them.
To ensure the people we support’s food and nutritional requirements are met as documented within individual care plans.
To ensure individual’s health needs are met with full documented evidence within their health action plan.
To enable people we support to maintain their tenancy.
To communicate effectively with people we support to encourage and enable them to make informed choices in their lives and to be able to participate fully in the management of the service, both individually and through regular meetings.
To ensure that all decision making on behalf of people we support follows the principles of the Mental Capacity Act.
To ensure any Deprivation of Liberty is for least restrictive approach and ensure appropriate assessments and authorisations have been sort.
To ensure a keyworker is allocated to individual people we support to enable them to achieve the goals they aspire to.
Toensure the effective management of medication and to supervise/administer prescribed medication in line with current procedures and practices as required, and ensure pharmacy ordering and GP liaison is effective.
To support people we support in the development of their household, gardening and domestic skills.
To ensure people we support are assisted and supported with money management or external appointees and banking as required.
To assist and support people we support to pursue leisure interests, meaningful social activities, education and employment, utilising local community facilities, and to be active citizens.
To assist people we support develop friendships, build social networks, go on holidays and maintain contact with their relatives if they wish.
To establish and maintain good liaison with people we support, their families and professionals from other organisations, ensuring effective communication, regular updates and monthly service newsletters.
To develop risk assessment plans and business continuity plans to ensure risks are identified and managed appropriately
To act as a role model and mentor to staff and to assist them in their development
To report any issues of concern or reportable incidents immediately to the Head of Careand ensure the incident reporting procedure is followed about safeguarding and CQC reportable procedures.

Management of Staff

To participate in the recruitment of staff to the team in accordance with the organisation’s Recruitment and Selection Policy and Procedure.
In conjunction with HR to deal with grievance and disciplinarymatters within the service in accordance with the relevant policies and procedures.
To provide induction training to new staff and support them to complete their Care Certificate, Active Prospectsinduction standards and probation period.
To act as an assessor and provide guidance and leadership to staff within the team and other schemes undertaking work-related qualifications.
To ensure all staff in the team receive supervision and feedback followingobservation, and complete appraisals of direct reports in line with the organisation’s policies and procedures, ensuring that individual work, training, supervision and performance targets are set, monitored and reviewed.
To develop and implement training and development plans for all staff, in agreement with the Head of Operations and the HR and L&D team.
To ensure monthly staffing rotas are completed to meet the needs of people we support.
To hold monthly Staff Meetings.

Financial Management

To participate in the budget setting process.
To ensure the service is managed within agreed budgets.
To ensure the financial administration of the service is managed per the organisation’s policies and proceduresand Financial Regulations.

Health & Safety

To work within and ensure staff members’ compliance with the Health and Safety Policy and legislative requirements.
To ensure the health and safety of people we support, colleagues and visitors is maintained always, with risk assessments conducted and updated at least annually, and a safe environment is provided.
To implement health and safety action plans.
To ensure accessibility to the premises always and to meet the appropriate requirements of the Equality Act 2010.
To ensure monthly health and safety inspections are carried out and to rectify any deficits found.
To ensure that people we support, staff and visitors are protected against identifiable risks of acquiring infections in accordance with the organisation’s infection control policy and procedure.
To ensure that the maintenance of appropriate standards of hygiene, including food safety are upheld.

Administrationand Compliance

To maintain and provide adequate records on people we support, medication, accidents, incidents, fire drills, servicing of equipment, environmental health, safety and staff matters as required by the relevant legislation.
To maintain all relevant staff records and details of sick leave and other staff absence.
To provide an annual plan in conjunction with staff and people we support and ensure its implementation, and update monthly.
To assist in carrying out annual quality audits of services as directed by your manager.
To ensure KPI’s are met and reported on each month.
To produce a monthly manager’s report.
To assist in the promotion of the service and filling of voids where appropriate.
To notify the Quality Manager of any complaints received.

Public Relations

To ensure that relationships with Local Authority practitioners, advocates, inspectors, professionals, contractors, relatives, other organisations and the local community are managed positively and appropriately.

General Responsibilities: /

To ensure the Organisation’s policies and procedures are followed always when delivering services.To be aware of, comply with and promote always:

Safeguarding policies and practices.
Equality & Diversity policies and practices.
Health & Safety policies and procedures, to protect your own safety and the safety of others.

To ensure any information relating to people we support, staff or the organisation is treated in the strictest confidence and in accordance with the Data Protection Act (1998) and organisational policies and procedures.
To report any issues of concern or reportable incidents immediately to the Head of Operations and ensure the incident reporting procedure is implemented, and safeguarding and CQC reportable procedures.
To provide regular oral and written reports on the progressof individual people we support, including handovers as relevant.
To maintain and update the services records using IT systems as required, including Care and Support Plans, Health and Safety records.
To undertake mandatory and other agreed training and development activities as required carrying out the duties of the post effectively.
If can drive, to support people engage with their community through driving the organisation’s/people’s/your vehicles.
To work effectively as part of a staff team and to attend and contribute to regular staff meetings.
Participate positively in regular supervision and appraisals with senior staff in the service.
Carry out any other duties as requested by your line manager and senior managers of the organisation.
To always act as a positive role model for colleagues and people we support and to represent the organisation in a professional manner.

Name of Job Holder: / Signature of Job Holder: / Date:
Person Specification
Service Manager
Values / Requirement / Measures
Essential / Essential
Aspiring
I see the potential in others and myself, and I strive to reach this. /  /

Application
Interview
Presentation

Caring
I care about others, I am considerate and approachable. /  /

Application
Interview
Presentation

Trusting
I act with integrity, I am honest and transparent. /  /

Application
Interview
Presentation

Including
I am inclusive, I recognise and celebrate difference and diversity. /  /

Application
Interview
Presentation

Valuing
I value others, I actively promote dignity and I am respectful. /  /

Application
Interview
Presentation

Enabling
I work pro-actively to shape our organisation and services. /  /

Application
Interview
Presentation

Experience and Other Requirements / Requirement / Measures
Essential / Desirable
Experience of managing care services within a community setting, including a team of staff, for people who have a learning disability and/or mental health issues with evidence of delivering great outcomes for people. /  /

Application
Interview

Knowledge of relevant legislative and regulatory requirements and quality frameworks, including the Care Act 2014, Mental Capacity Act 2005and CQC standards. /  /

Application
Interview

Ability to work flexible hours including some weekends, evenings and night audits. /  /

Interview

Full Driving Licence and able to use own vehicle for business use /  /

Application

Good English, maths and IT skills /  /

Application
Interview
Test

Leadership for Health and Social Care and Children and Young People’s Services (Management of Adult Services/Adult Residential Services pathway) (Level 5), or equivalent/relevant professional qualification, or willingness to undertake and willingness to complete mandatory training and updates
Please note that where you do not hold a relevant qualification you will be required to evidence you meet the requirements to become a Registered Manager /  /

Application

Award in Assessing Competence in the Workplace (Level 3) or equivalent /  /

Application