SERVICE PROVISION PROFILE

Title:Relief Support Worker

Department: Inspire

Reports t0: Team Leader

Main function:The delivery of quality care and support to residents / tenants within Inspire supported living, outreach and/or residential facilities.

Main duties and responsibilities are to:

  1. Customer & Client Focus
  1. Develop and maintain a trusting and professional relationship with Service Users and act in a supportive and empathetic manner towards them.
  2. Contribute towards a harmonious and therapeutic environment.
  3. Support Service Users to manage their physical health, mental health and wellbeing through the development and implementation of an individual support plan.
  4. Involve Service Users in all aspects of decision making and be sensitive to difficulties encountered by Service Users.
  5. Under supervision and guidance, deliver care and support which enable residents and tenants to improve or develop social, domestic, personal and community living skills as defined within their personal support and care outcomes plan.
  6. Provide care and support by motivating and mentoring Service Users in the following areas:

To intervene appropriately to resolve situations arising out of conflict or challenging behaviours. This may involve an element of physical risk to the employee; however staff will be fully trained in how to deal with such situations.

  1. Housekeeping duties as required eg. domestic/cleaning skills, meal preparation, shopping and budgeting.
  2. To support the resident / tenant to receive or manage their medication where appropriate
  3. Maintain contacts and appointments in the community using own transport, where relevant.
  4. Liaise with external agencies when required.
  5. Maintain standards of hygiene and support in relation to infection control.
  6. Assist in planning, organising and participating in individual or group outreach activities both within the Scheme and in the community, including holidays and outings and accompanying Service Users as required.
  7. Offer advice and support for personal safety and security.
  8. Promote positive health choices and healthy life styles.
  9. Actively promote Service User involvement.
  10. Advocate for Service Users as required.
  11. To ensure safe custody and appropriate documentation of all monies held on behalf of the organisation.
  12. Ensure receipts obtained for all transactions executed on behalf of the organisation or resident / tenant.
  13. Participate in completing risk assessments where staff, residents or tenants are likely to be vulnerable.
  14. Work towards reducing the stigma experienced with complex learning / mental disabilities.
  1. Be flexible and work such hours to meet the needs of the Scheme as are required for the post which can involve evening, overnights and weekend work on a shift/rota basis.
  2. Travel to, and work at, other Inspire locations as required.
  1. Effective Communication
  2. Communicates regularly, consistently and in a timely manner to keep everyone appropriately informed.
  3. Makes effective and appropriate use of available communication processes
  4. Communication style is open and approachable
  5. Chooses the most appropriate technique to communicate message
  6. Has appropriate level of knowledge and understanding to communicate information correctly, confidently and in line with Inspire’s vision and values
  7. Recognises communication is a two way process and demonstrates effective questioning and active listening skills
  8. Understands people’s expectations and is responsive to their needs
  9. Actively engages in the giving and receiving of feedback in order to highlight areas of improvement and lessons learnt
  10. Written communication is clear, professional and easy to understand, keeps jargon to a minimum and structured to aid understanding.
  1. Leadership
  2. Builds trust and leads by role modelling the values of integrity, compassion and professionalism and expects them from others
  1. Promotes a positive working atmosphere by supporting a culture of empowerment, transparency and development
  2. Has a clear understanding of the organisation’s vision and direction
  3. Understands the need for organisational change and contributes to the growth and development of responsive, client centred services
  4. Demonstrates understanding, motivation and commitment to deliver high performance within their team
  5. Is actively involved in decision making within their team
  6. Is open and receptive to challenges to prevailing practices/beliefs, involving others in decision making
  7. Keeps up to date with the Inspire Strategy, Departmental and local objectives
  8. Translates strategy into operational reality by delivering high quality, professional and innovative services
  9. Aligns individual objectives with organisation strategy
  10. Understands the impact and implications of external factors on Inspire strategy and services
  1. Clarity of Purpose
  2. Displays compassion and sensitivity to customer and client needs
  3. Delivers high quality, professional and innovative service at all times
  4. Understands and is responsive to customer/client’s expectations and individual needs, while providing client centred services
  5. Identifies problems and issues and works with the client/customer to provide the most appropriate solutions to promote wellbeing for all
  6. Plans and organises work to achieve results that are aligned with objectives and organisational values that enable positive outcomes for the people who use our services
  7. Continuously strives to add value and identifies where they can improve the results delivered
  8. Takes accountability, responsibility and ownership for the delivery of all results, delegated or otherwise
  9. Displays responsibility, integrity and dedication when delivering results
  10. Demonstrates a readiness to take decisions, take action and commit oneself
  11. Sets clear performance expectations standards for self
  12. Keeps their line manager informed of progress; evaluates, discusses and agrees contingency when targets are not being met
  13. Builds a positive working relationship with both internal and external customers and clients that fosters open and honest communication and feedback
  14. Contributes to the team’s performance and takes appropriate action to maintain high levels of performance and positive team dynamics, particularly through periods of change
  1. Ongoing Commitment to Development
  2. Has the necessary functional and technical knowledge and skills to do their job to a good standard
  3. Focuses on their own personal development to ensure the provision of high quality, professional and innovative services
  4. Monitors and ensures professional registration is maintained at all times, where applicable
  5. Follows and adheres to the relevant policies and procedures in completing their work as laid out by department, organisation and legislation/ regulation
  6. Uses the Inspire Performance Management System appropriately as a framework for ongoing quality discussions with their line manager
  7. Shares knowledge and expertise to promote high levels of trust and to foster a climate of learning and development and supports it from others
  8. Adopts a coaching approach when supporting others, where appropriate
  9. Respects and values the efforts, different strengths and ambitions of others
  10. Develops and role models their interpersonal skills to ensure a positive professional impact
  11. Identifies and understands own strengths and development needs and takes personal responsibility for their continued development
  12. Engages with and makes use of development opportunities to enhance personal practice
  13. Sets clear and SMART performance expectations for self
  14. Develops a specialism in line with personal aspirations and organisational needs
  15. Takes appropriate and measured risks where appropriate and with no risk to service provision, reputation etc.
  1. Team and Partnership Working
  2. Demonstrates an understanding of the critical role of internal and external relationships
  3. Builds a positive working atmosphere by networking and developing trusting internal relationships, to deliver the best service to external customers/clients
  4. Encourages and supports teamwork and the celebration of team success
  5. Participates effectively as a team member, respecting the contribution of others
  6. Understands the need for shared goals within the team and is actively involved in achieving them
  7. Recognises, respects, and utilises the expertise and contributions of others
  8. Participates in external activities to increase public engagement and support
  9. Focuses on achieving beneficial outcomes for the organisation in addition to team interests
  10. Projects a positive image and reputation of Inspire when engaging with external stakeholders
  11. Takes opportunities for collaborative working with internal and external individuals and organisations that will enhance and influence high quality, professional and innovative services
  12. Helps to build financial resilience by demonstrating a cost conscious attitude and by identifying ongoing opportunities to make savings
  13. Encourages, recognises and celebrates innovative ideas and team achievements

G.Wellbeing for all

  1. Contributes to the conditions for high levels of staff wellbeing by providing ideas, leadership and

encouragement

  1. Supports the development of Inspire’s staff wellbeing strategy by suggesting wellbeing initiatives

and ideas

  1. Promotes a culture of wellbeing for all, through personal commitment and participation, and

encouraging engagement in wellbeing initiatives

  1. Sets their annual wellbeing objective
  2. Encourages colleagues to discuss and take responsibility for their own wellbeing
  3. Promotes a positive working environment where wellbeing for all is central to providing a high

quality, professional and innovative service

  1. Demonstrates a focus on personal wellbeing to aid professional responsibilities
  2. Supports an autonomous working environment
  3. Understands how the traits of a high performance workplace improves staff engagement and

workplace wellbeing

  1. Demonstrates understanding of their requirement to ensure a safe and supportive working

environment, where accidents and work related ill-health are minimised

  1. General
  1. Members of staff are expected to treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
  2. Staff are expected to demonstrate their commitment to Inspire by their regular attendance and the efficient completion of all tasks allocated to them.
  3. All staff must comply with the Smoke Free Policy and associated procedures.
  4. All Staff must take care of their own health and safety and that of people who may be affected by what they do (or do not do).
  5. All staff must co-operate with others on health and safety, and not interfere with, or misuse, anything provided for their health, safety or welfare.
  6. All staff must follow the training they have received when using any work items their employer has given them.
  7. Inspire iscommitted to equality of opportunity and to selection based on merit. The Relief Support Worker is required to adhere to Inspire’s Equal Opportunities Policy and associated procedures throughout the course of his/her contract for services.
  8. The Relief Support Worker will endeavour to ensure the on-going confidence of the public.
  9. The Relief Support Worker will maintain high standards of personal accountability.

This service provision profile is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

Last Reviewed: April 2017