JOB DESCRIPTION
TITLE: Parish and Supporter Relations Manager
REPORTS TO: Head of Supporter Relations
HOURS OF WORK: 37.5 hours
Introduction
Pact is a highly respected independent charity. We work across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to ex-offenders. We enable active community engagement in criminal justice work through facilitating volunteering. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being. Our focus is on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
The role sit in the Supporter Relations Team which comprises of Head of Supporter Relations, Parish and Supporter Relations Manager, Marketing & Communications Manager, Trust Fundraising Officer and Supporter Relations Administrator. The department report to the Pact CEO and work closely with the Development Team who focus on statutory tenders and commissioning.
We are now looking for a proactive, enthusiastic professional Fundraiser to join our ambitious team and support the growth of income from parishes, individuals, communities and organisations. It’s an exciting time to become part of this warm and friendly team, as we approach a busy period in our fundraising calendar.
Job purpose
As amanager in the team your role will enable us to fulfil our charitable mission and objectives by developing and implementing fundraising initiatives that maximise income and raise awareness of Pacts’ work. The post will lead on engagement with individuals and communities. It will focus on strengthening relationships with current donors and supporters; recruiting new donors, building
upon the bedrock of support within the Catholic community in England and Wales, and increase our presence among other Faith denominations and organisations rooted in the community. The role is responsible for ensuring key systems and processes are in place, leading on our fundraising database (Salesforce) and ensuring compliance with data management and good donor practice. It also has line management responsibility for the Supporter Relations Administrator.
Key Duties and Responsibilities
1.To support the Head of Supporter Relations in the development and implementation of Pact’s Fundraising strategy.
2.Develop, and maximise income from, new and existing fundraising streams, primarily focusing on strong relationships with the Catholic church, but also including community fundraising, individual giving, direct marketing, regular giving, legacies and a wide range of events.
3.To work with the Head of Supporter Relations to test engagement and support with small Corporates, by assisting in the writing of applications, and pitches for support to community organisations and corporates.
4.To lead on the planning and staging of donor events for fundraising or stewardship purposes, (including the small
number of fundraising challenge events e.g. London Marathon, or major donor events and community initiatives)
5.To work with the Head of Supporter Relations to Create a “compelling case for support” portfolio on Pacts work
6.To oversee the development and design of fundraising literature and promotional materials, with the support and sign
off of the Marketing and Communications Manager.
7.To manage the production of Pact’s donor marketing tools including FreshStartnewsletter, and annual Parish Pack for Prisoners’ Sunday and legacy appeals (printed and on-line) as appropriate.
8.To act as the first point of contact for individual donors and prospects, representatives of Catholic and other parishes, religious communities and other groups.
9.To represent Pact at external events, presentations or talks.
10.To manager the Supporter Relations Administratorand ensure donor information, appeals and communications are recorded accurately on Salesforce database, and sent out in a timely manner.
11.To manage volunteers working within the team and ensure their support and appropriate training.
12.Monitor income generation activity, producing income reports on activity and making the relevant adjust the focus
where required to achieve target income.
13.Liaise with other staff members as required to promote and coordinate fundraising activity.
14.Ensure fundraising standards are met at all times and conform to the requirements of the Fundraising Regulator.
15.To work holistically as part of the Pact team to encourage volunteering, gifts in kind, and other forms of support.
16.To partake positively in regular supervision and support meetings with the Head of Supporter Relations.
17.To contribute to Team meetings and plans, Central Office team meetings, and other cross team meetings as needed.
18.When working within a prison environment, to have due regard for matters relating to prisons security anddiscipline.
19.To undertake training as required.
20.To undertake any other relevant duties commensurate to the post.
The role does require an ability to work flexible hours, sometimes attending evening meetings or weekend events, it will from time to time require travel and overnight stays to meetings across England and Wales.
Pact is a developing organisation and consequently this job description will be reviewed and duties may change over time.
Pact Standards
Equal Opportunities:Pact has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote its policy in their own work.
Health and Safety:Pact is committed to a healthy and safe working environment and expects all its employees to co-operate with Pact to implement and promote its policy in all aspects of their work. Under the Health and Safety at Work Act, all employees are required to take care of their own health and safety and that of other employees and to co-operate with Pact in complying with statutory duties.
Conduct: All staff are required to conduct themselves in a lawful, professional, courteous and respectful manner, in accordance with Pact’s values and ethos. Our work within secure establishments, with ex-offenders in the community, and with children and adults with multiple and complex needs, requires all staff to operate at all times with due regard to security, safeguarding and protecting children, public protection, and professional boundaries. All staff are required to conform with policies and procedures detailed in the Pact handbooks, and as required by the Ministry of Justice and National Offender Management Service, and local rules which may be in force at individual prisons. Staff are also required to comply with detailed policies and guidance regarding confidentiality, Data Security and use of ICT (Information and Communication Technology), and maintaining privacy of all its staff and service users. Staff are required to ensure that they maintain an up to date awareness of relevant policies and procedures, and to take a positive approach to their own learning and development.All Pact staff are required to work in accordance with the Pact Staff Handbook, including the code of conduct, Data Protection Act, and all other Pact policies and procedures.
Pact is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
JOB TITLEPerson Specification / Parish & Supporter Relations
Manager
Knowledge, skills and abilities
/ SELECTION CRITERIA: / Essential / DesirableEducation / Good standard of education with strong literacy and numeracy.
Professional Fundraising training or qualifications
Willingness to take responsibility for personal development and training and a positive attitude towards learning, and sharing knowledge, ideas and expertise with colleagues.
An awareness of some of the key issues facing prisoners, ex-offenders, and prisoners’ children and families.
Good research skills including use of internet. /
/
Skills and Abilities / Experience of working in a fundraising team, leading on income generation streams. With a Proven track record in generating income
Effective face-to-face interaction and relationship-building with a wide range of people.
Proven strong verbal and written communication
Work on own initiative as well as being an active member of the team.
Ability to manage time effectively, prioritise workload, plan ahead and achieve deadlines.
Experience of project managing successful fundraising initiatives such as appeals, direct mails, events or campaigns.
Experience of providing excellent stewardship and donor care
Excellent telephone manner, able to present a warm, friendly, but efficient and professional image of the charity.
Knowledge of production processes for publications and literature, and dealing with printing and mailing houses.
Good IT skills and familiarity with Word, Excel, Powerpoint, Outlook, Explorer MS Office packages, CRM databases
Familiarity with graphic design software, preferably Photoshop, Quark and MS Publisher skills.
Basic understanding of the mechanisms for tax-efficient giving, gift aid etc.
Knowledge of Data protection issues surrounding donor data
Knowledge of the structure and workings of the Catholic Church.
Ability to communicate sensitively and appropriately with donors and supporters from parishes whose support for the charity is motivated by faith and Catholic teaching.
Ability to present to a variety of audiences to support the work of the charity
Demonstrable interest in criminal justice issues.
Flexibility and responsiveness to change.
An awareness of and interest in, key issues facing prisoners, ex-prisoners and their children and families. /
/
Personal Effectiveness / The ability to develop good relationships with parishes and individual donors.
An eloquent, professional individual who has an exceptional eye for detail.
Passion, drive and determination to succeed.
Strong interpersonal skills and the ability to work in a team environment.
Keen to take on the challenge and work in a supportive team to maximise support to people affected by imprisonment.
Ability to multi-task effectively and calmly. /
Beliefs, Attitudes & Behaviours / Commitment to the Vision, Mission, Values and Strategy of Pact.
An awareness of and respect for the founding principles of Pact as an organisation created within the Catholic Christian community in England and Wales.
Commitment to developing services which reflect the charity’s mission and values.
Enthusiasm, drive and passion to grow Pact’sincome within a challenging funding environment and to contribute to promoting a ‘fundraising culture’ within the organisation.
Committed to continuous personal development and learning, and responsive to constructive feedback.
A commitment to the inclusive culture of Pact and active promotion ofequality of opportunities, anti-discriminatory and anti-oppressive practice. /
Terms and Conditions:
Length of contractPermanent
Salary:£28,000 for 37.5 hours per week, full time
Place of work:Pact Central Office
Annual Leave: 30 days annually
Hours of work:37.5 hours per week (excluding meal breaks)
All Pact posts are subject to a 6 month probationary period. Pact operates a flexitime system.
October 2015