WORK INSTRUCTION
Public Attorney’s Office
Doc no. : PAO
Title: Executive Support Staff
1.0 Objective
To ensure that all incoming and outgoing communications from the service are handled efficiently by lawyers and staff.
2.0 Scope
This applies to all documents coming in and out of PAO including walk-in clients.
3.0 Process Flow Overview
4.0 Process Flow Breakdown
4.A. Documents
FLOW / RESPONSIBILITY / DETAILS/ NA / Start of Process
/ Executive Support Staff / Submission of documents from:
Administrative Service
a. Memorandum
b. Memorandum Order
c. Memorandum Circular
d. Office Order
e. Re-assignment Order
f. Letters
g. Travel Order
Regional Offices
Office of the President / Vice President / Senate /
Congress
Other Offices
Financial Planning & Management Service
a. Vouchers
b. Checks
c. Cash Advance / Liquidation
d. Purchase Order
e. Purchase Request
f. Requisition & Issue Slip
g. Memorandum / Letters
Cash Section
Legal Research Service
a. Executive LRD Cases
b. Certificate of No Pending Cases
c. Letters
Personal Section
a. Appointments
b. Clearance
Special Appealed Cases Service
Field Services & Statistic Service
Department of Justice
Supreme Court
Court of Appeals
National Labor Relations Commission
RTC / MTC / MCTC & Sandigan Bayan
/ 1. Deputy Chief Public Attorney
2. Head, Executive Support Service
3. Chief Public Attorney / Review and Signature of stake holders
/ Executive Support Staff / To return documents to originating department.
/ NA / End of Process
4.B. Client Support
FLOW / RESPONSIBILITY / DETAILS/ NA / Start of Process
/ Executive Support Staff & Public Attorney / We support clients that came from different avenues such as:
a. Radio & TV Station Referrals
b. Walk-in Clients
c. Social Media
d. Phone Calls
Executive Staff assist the client and then refers them to the lawyer on shift / on duty.
/ Executive Support Staff / Support staff to guide and refer client to the service that can further help with their inquiry.
/ NA / End of Process
Effectivity date: Rev.0 Page: 1 of 4