Help desk Administrator

NonStop Recruitmentis a specialist recruitment company, covering a number of industries internationally. Due to our extensive and on-going growth, we are currently searching for a Help desk Administrator, to join our affiliate in offices in Prague, in the Czech Republic.

This is an internal position with NonStop Recruitment.

We are looking for a reliable professional with good communication skills; who would like to work in an international environment, and to be part of the ongoing company’s success and growth on international level.

Opportunity:

We are currently looking for an IT Helpdesk Administrator who will provide high quality support to staff, both remote and onsite. You will provide technical assistance and support, related to computer systems (Windows)), hardware, and software. This is an excellent opportunity to be part of a growing organization, with a bright future. The Helpdesk administrator will be responsible for queries handling, completing diagnostic triage, isolating problems, as well as providing and implementing solutions. You will have the opportunity to work closely with IT management. Last but not least, you will have the exposure to new systems being developed and implemented and therefore this a great opportunity to learn and develop.

Key responsibilities/accountabilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries - in person or via phone & email
  • Ability to diagnose IT related issues and triage
  • Guide remote users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.
  • Install computer peripherals for users.Follow up to ensure issue has been resolved. Configure new users' systems.
  • Maintaining & troubleshooting of corporate printers, faxes, and the phone system
  • Create and compile training material: “How To” documents, FAQ’s, etc.

Competencies required (knowledge, skills and abilities):

  • English language on communicative level
  • Customer service attitude
  • Friendly and approachable manner
  • Ability to react quickly to ensure business continuity
  • Ability to learn key processes and to gain understanding of IT systems and how to support them.
  • Knowledge of MS Windows, MS Windows Servers on administrator level
  • Good knowledge of MS office
  • Detail-orientated, results driven and in possession of a can-do attitude
  • Capable of working both independently and within a team

Experiences as an advantage

  • Experiences on similar position
  • Advanced knowledge with network elements configuration

General:

  • Experience: Entry level (< 2 years)
  • Location: Prague, Czech Republic
  • Amount of travelling: <10%

We offer

  • Competitive salary
  • Excellent working environment in modern offices in Prague (Karlin)
  • Benefits (including multisport card, training budget.)
  • International workplace
  • Passionate, enthusiastic and fast-paced working environment
  • A friendly and social environment (regular company parties, teambuilding, etc.)
  • Professional development
  • 23 days Holidays p/a