ITN 12R-008 LEARNING MANAGEMENT SYSTEM
EXHIBIT C
MANAGED HOSTING
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EXHIBIT C
LMS MANAGED HOSTING
C.1REQUIREMENTS MATRIX
C.2SCOPE OF SERVICES
C.3COST OF SERVICES
C.4OPTIONAL ITEMS
C.5BALANCE OF LINE DISCOUNTS
Respondents may submit a Reply to one or both of Exhibit B LMS Local Hosting and Exhibit C LMS Managed Hosting, whichever is applicable.
Either way, the Respondent must submit Exhibit A Functionality Matrix of LMS Software License with their Reply.
ITN 12R-008 LEARNING MANAGEMENT SYSTEM
EXHIBIT C
MANAGED HOSTING
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C.1REQUIREMENTS MATRIX LMS MANAGED HOSTING
This attachment is to be completed by Respondents responding to MANAGED HOSTING for a licensed learning management system.
DIRECTIONS:Respond in the space provided next to each requirement with as much detail as necessary to allow Florida Gulf Coast University to evaluate its compliance with the stated requirement. Responses such as “complies” or “agrees” are not sufficient.
RESPONDENTS MUST COMPLETEEXHIBIT A REQUIREMENTS MATRIX.
C.1 REQUIREMENTS MATRIXUNIVERSITY REQUIREMENTS / RESPONDENT REPLY
Responses such as “complies” or “agrees” are not sufficient.
SECTIONC.1.1 FUNCTIONALITY OF HOSTED LMS INFRASTRUCTURE
This section determines the Respondent’s emergency readiness and also scalability for supporting an enterprise learning management system.
C.1.1.1 System Availability
What is the availability of your managed hosting systems to your clients (hours per day, days per year?) Document and cite this availability in comparison to industry standards.
C.1.1.2Flexibility for Expansion
Explain how your LMS services grow to meet increased demand and high peak usage?
Assuming an initial storage allocation of 4 terabytes, describe the method of expanding this resource, as well as the maximum amount of storage that can be used with the LMS.
C.1.1.3Mirrored Services
Describe the development and/or staging environment you offer new client migrations.
C.1.1.4System Redundancy
Describe your disaster recovery hot site. Where is it located?
How do you ensure uninterrupted Internet connectivity?
Describe your percentage up-time by industry standards for the past 12 months.
Describe how you provide system redundancy.
C.1.1.5Redundant Power
Describe how you provide uninterrupted power to your data center.
C.1.1.6Local Technology Resources Required
Describe local technical expertise required for system management
Provide information i.e. technical qualification & all certifications of managed host.
C.1.1.7Production Servers (Virtual and/or Physical)
What are the processor and space requirements for the web servers, storage server, DB server, & media server that you would dedicate to Florida Gulf Coast University’s system on your managed hosting solution?
C.1.1.8Server Operating System(s) Supported:
Windows, Linux, Other
C.1.1.9Video Streaming Technology
Describe how video streaming technology is incorporated into your managed hosting solution.
C.1.1.10Concurrent Users
Can your environment support concurrent user capabilities for user base of 8,000 FTE with scalability to 15,000 FTE? What are the concurrent use limits?
Describe the scale of implementation for your five largest clients. Who are your 3 largest higher education customers and provide their sizes?
What are the maximum Vs. recommended number of concurrent users per web server
C.1.1.11Security
How does your LMS support SSL? What other security protocols are available?
How does the solution protect confidential data and session activity both within the application and in transit?
How are data and session activity encrypted?
Describe in detail delivered security elements such as, but not limited to, the encryption of sensitive data, the enforcement of strong passwords, the enforcement of password changes, etc.?
How does the solution ensure the highest degree of student privacy if needed, e.g. for FERPA compliance?
Detail how your solution supports mass notifications for users during emergencies, including any third party product integrations.
Detail available roles and permissions for users
How does your system allow proctor passwords and other techniques to ensure assessment security?
C.1.1.12Programing – Scripting Language
Python, ASP, PHP, Java, Other
C.1.1.13Memory recommendations:
What is the memory requirement you will have for web servers, storage server, DB server, & media server on your managed hosting solution?
C.1.1.14Load and Load Balancing:
What is the load balanced solution you will have on your managed hosting solution? (Software vs. Hardware)
C.1.1.15Browsers Compliance
List all browsers (and browser versions) supported by your LMS.
C.1.1.16Database Technology
Oracle, MS-SQL, MySQL, Other
C.1.1.17Mobile Client
Does your mobile LMS client operate with various systems (e.g. Android, iOS, RIM, Windows)?
Detail the functionality in the mobile client.
Describe the pricing model, if any that enables ubiquitous client mobile access through mobile apps. Or, is this functionality standard with your LMS?
C.1.1.18System Diagram
Provide system diagram illustrating optimal configuration for and initial user base of 8,000 FTE with scalability to 15,000 FTE.
SECTIONC.1.2 FUNCTIONALITY OF LMS SOFTWARE FOR ADMINISTRATION
This section covers the administrative interface and capabilities of the proposed system, as well as the level of compliance with interoperability and usability standards.
C.1.2.1 Planning & Implementation
Provide a Pre-Production plan (pre-implementation) include necessary assets, resources, timeline and schedule.
Provide a final implementation plan (Final Migration) include necessary assets, resources, timeline and schedule.
C.1.2.2 Updates
How and when are updates performed? What is the average time required to complete updates? How often do you publish updates for the LMS?
C.1.2.3 Upgrades
How are upgrades coordinated with your client? How often do you publish upgrades for the LMS?
C.1.2.4 Accessibility
Does your LMS support the use of screen readers, for example JAWS?
Are ADA/Section 508 compliance requirements followed? Describe how your accessibility features differentiate this LMS from its competitors.
C.1.2.5Authentication at Industry Standards
How does the solution support NDS, AD, and Open LDAP authentication? Any other authentication standards you support? Describe flowchart of the procedure?
Can the solution simultaneously support external and internal authentication?
Detail how your LMS provides single sign on for users of library subscription databases, electronic reserves and other password protected materials?
Is your single sign on SAML (Security Assertion Markup Language) compliant?
Detail any additional identity management capabilities your solution provides, apart from username and password authentication, to verify student identify.
How do you differentiate accounts using Unique ID’s? Does this include adding the domain to the Unique ID when using multiple domains in a LMS?
C.1.2.6Branding Flexibility
Detail how your LMS can be branded as a FGCU instance?
C.1.2.7Course cloning and archive restoration
Describe how your LMS provides backup and retrieval options at the system administrator level.
Describe backup / restore granularity capabilities.
Are archives created in a proprietary format or as interoperable content?
Explain how an ANGEL archive will be restored in your system to view student tracking (i.e. for grade appeals, etc. from the ANGEL 7.4 LMS)?
Can student artifacts in the LMS be restored if a formerly withdrawn student is re-enrolled?
Explain the procedure for restoring a course; include mechanisms to resore files less than 24 hours old.
C.1.2.8Institutional Reporting Tools
How does your system support course and program assessments through its reporting functions?
Describe the full range of reporting options of your LMS.
How do your LMS reports allow for drill- down to individual and program level activity? Or, is add-on functionality and cost a requirement for effective analysis of LMS data?
C.1.2.9Migration / Implementation
Describe the process you would use to migrate our current ANGEL 7.4 system to your hosted environment.
How will you mirror us at host site for testing and setup?
Describe in detail a conversion from anexternal course archive into your LMS.
How does your LMS migrate batches of course archives from ANGEL 7.4?
Describe a conversion into your LMS of an ANGEL 7.4 course archive, if possible.
How does your system allow for Common Cartridge export for reuse of content in other LMSs?
C.1.2.10SCORM & IMS Standardization
Describe how your LMS is IMS compliant or plans to address compliance in areas such as:
Learning Information Services (LIS)
ePortfolio (eP)
Question and Test Interoperability (QTI)
Learning Tools Interoperability (LTI)
Student Induction to eLearning (SIEL)
Targeted Retention Systems (TRS)
Describe how the LMS supports SCORM standards 1.2 and 2004. What other SCORM integration does your LMS provide?
C.1.2.11Third Party Course Test Management
Does your LMS have a browser lockdown feature? Or, does your LMS support browser lockdown applications such as Respondus? Does it allow for IP address security?
List all third party course testing tools that your LMS supports.
Can your solution import and export items in QTI (Question and Test Interoperability) format?
C.1.2.12SIS Integration
With which portal solutions does your LMS integrate (e.g. Datatel, PeopleSoft, Banner, Sharepoint, etc.?) Also, list your primary SIS integration partners.
Does your SIS API allow: automated class creation, enrollments, withdrawals, etc.? Detail any additional functionality of the API.
Describe in detail the robustness, real-time processing capabilities, and underlying technologies (e.g. web-based, file-based, etc) for SIS integration into your LMS.
How will FGCU have access to back-end functions, database, and log files through the administrative interface or by other means?
Describe the methodology by which you would integrate our Banner system for course and student data into your LMS.
C.1.2.13Third Party Integrations
With which integrated library systems does your LMS interface?
How do eInstruction.com products integrate with your LMS?
List all student response systems with which your LMS integrates.
How does Equella (Orange Grove) integrate with your LMS?
How does content from McGraw-Hill, Pearson, Cengage, and other publishers integrate with your LMS?
How do e.g. MyLab and WebAssign suites integrate with your LMS? How does grade information transfer from 3rd party solutions to the LMS?
To what extent is publisher content via e-packs, cartridges, or packages available for your LMS?
Detail how and which integrations can share grades with your LMS.
Does the LMS API integrate the grade book with various SIS, specifically Banner?
Does the LMS API integrate the gradebook with 3rd party solutions such as CourseCompass, WebAssign, eInstruction and LON CAPA? List all third party solutions with which the gradebook integrates?
How does Tegrity or other classroom capture solutions integrate with your LMS?
How do Turnitin, GradeMark, and PeerMark integrate with your LMS?
How does Blackboard Collaborate (formerly Elluminate and Wimba), Adobe Connect, Blue Button integrate with your LMS?
What social media (Facebook, Twitter, Linkedin, Youtube, Skype, Wikipedia, etc.) integrates with your LMS and describe the scope of this functionality?
List and describe all other integrations your LMS provides.
C.1.2.14Identify and detail any features not mentioned in this section that you wish to be considered.
SECTIONC.1.3 LEVEL OF PROFESSIONAL SERVICES REQUIRED
The ability to deliver training to key administrative and academic end users is measured in this section.
C.1.3.1 Transition and implementation services
Describe the technical system services you will provide to assist in the transition from our existing LMS to your LMS and all associated work that will be performed to successfully implement your product. Both locally and at your site.
C.1.3.2Training and Client Support
Describe how you will assign a client representative(s) to work with FGCU technicians to mitigate system issues and the scope of the relationship and services provided.
What training do you offer for our technical support staff?
Where would training occur, how much time would it take, and would it be built into the cost of the product?
Are training materials and documentation available that FGCU can use to train faculty and students? Would there be extra cost for this, if so, what is the cost?
If the University wanted to modify the documentation to use our own branding, to what degree would this be allowed?
Beyond written documentation, does your organization provide prerecorded online training materials, and if so would these be made available?
Provide days and hours of operation for your standard technical support help desk. Note when live tech support is available and/or when a knowledge base is accessible.
Provide Flowchart of standard support ticket, response time and levels of severity
List and elaborate on similar system implementations completed.
C.1.3.3Identify and detail any features not mentioned in this section that you wish to be considered.
C.2PROPOSEDSCOPE OF WORK LMS MANAGED HOSTING
DIRECTIONS: Describe in detail how Respondent will accomplish implementing the solution in order to complete required service. Each of the five (5) sections below must be documented to provide independent detailed information to allow the committee to score each component separately. Timelines should be based on a contract issue date of July 1, 2012.
For all services listed in the Respondent’s response, unless a separate charge is listed, it is considered by the University to be included at no additional charge.
C.2 PROPOSED SCOPE OF WORKC.2.1 E-LEARNING SOLUTION INSTALLATION AND MIGRATION SERVICES
Overview:
Implementation Plan
Responsibilities of the University:
Responsibilities of the Respondent:
Time Lines:
Coordination and Communication:
Management of the Solution after the Implementation:
C.2.2 TRAINING AND SUPPORT FOR CORE FLORIDA GULF COAST UNIVERSITY MANAGEMENT TEAM
Overview:
Implementation Plan:
Responsibilities of the University:
Responsibilities of the Respondent:
Time Lines:
Coordination and Communication:
C.2.3 VALUE ADDED SERVICES
Overview:
Implementation Plan:
Responsibilities of the University:
Responsibilities of the Respondent:
Time Lines:
Coordination and Communication:
C.2.4 DISASTER RECOVERY RESUMPTION STRATEGIES
Overview:
Implementation Plan:
Responsibilities of the University:
Responsibilities of the Respondent:
Time Lines:
Coordination and Communication:
C.3COST OF SERVICES LMS MANAGED HOSTING
Cost for this solution must include detail of all e-learning charges (one-time and recurring) required to fund the solution through June 30, 2016, including any recommended training programs to provide the ability to implement the solution with functionality detailed in EXHIBIT A REQUIREMENTS MATRIX. Licensing, if applicable to this application, should have terms and dates detailed, including any additional costs such as mobile licensing costs and any third party licenses required for system functionality as outlined in EXHIBIT A REQUIREMENTS MATRIX.. Respondents are strongly encouraged to use the format provided below. If a different format is submitted, the Respondent must ensure that all information requested in this document is provided.
C.3 COST OF SERVICESDescription / Qty / One-time (A) / Recurring (B) / Total Costs* (C)
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Total Costs / $ / $ / $
*Total One-time Costs (A) + Total Recurring Costs (B) = Total Costs (C)
Note: Respondents may make additional rows as needed.
C.4OPTIONAL ITEMS LMS MANAGED HOSTING LICENSE
Respondents may state any Optional Items offered as part of this Reply, including one-time and recurring discounts (in dollars) offered through June 30, 2016. Respondents are strongly encouraged to use the format provided below. If a different format is submitted, the Respondent must ensure that all information requested in this document is provided. Optional Items proposed will not be evaluated as “Cost of Services” duringthe Evaluation Phase.
C.4 OPTIONAL ITEMSDescription / Qty / One-time (A) / Recurring (B) / Total Costs* (C)
Unit Cost / Total One-time Costs / Months / Unit Cost / Total Recurring Costs
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Total Costs / $ / $ / $
*Total One-time Costs (A) + Total Recurring Costs (B) = Total Costs (C)
Note: Respondents may make additional rows as needed.
C.5BALANCE OF LINE DISCOUNTS LMS MANAGED HOSTING
Respondent may state any additional discount(s) offered as part of this Reply, including one-time and recurring discounts (in dollars) offered through June 30, 2016. Respondents are strongly encouraged to use the format provided below. If a different format is submitted, the Respondent must ensure that all information requested in this section is provided. Discounts proposed will not be evaluated as “Cost of Services” during the Evaluation Phase.
B-1.5 Balance of Line DiscountsDescription / Qty / One-time (A) / Recurring (B) / Total Discounts* (C)
Unit Discount / Total One-time Discounts / Months / Unit Discount / Total Recurring Discounts
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Total Discounts / $ / $ / $
*Total One-time Discounts (A) + Total Recurring Discounts (B) = Total Discounts (C)
Note: Respondents may make additional rows as needed.