TheReviewoftheScottishNationalCareStandardshasbegun.

Wenowwantyourviewsontheoverarchingprinciplesthatwillformthebasisofthesestandards.

Thesestandardswill applytoallhealthandsocialcaresettingsacrossScotland. Theprincipleswrittenfromtheperspectiveofpeople whousehealth,careandsupportservices,usingaHumanRightsbasedapproach. AHumanRightsbasedapproachisonewhich empowerspeopletoknowwhattheyareentitledtoandensuresthatthisisintegratedintotheirdaytodaycareandsupport.

Wearealsointerestedin yourviewsonhowweputtheseprinciplesintopractice.

Everyoneshouldhavehighqualityservicesandhaveapositiveexperience.Wewanteveryone'sviewssowegetitrightandmakethis happen.

On the following pages you willsee all the principles. Please let us know whatyou think about each one.

Thisconsultationisopenfrom26October2015 –10December2015.

Iam:

Apersonwhousesaservice/s
Afamilymember/carer
Completing this on behalf of a person who uses services
Amemberofthepublic
Avolunteer
Workinginhealth,careorsupportservices*
Representing a professional body*
Working for an organisation that represents people using services*
Workingforacommissioningservice*
Working for scrutiny /regulation body*
A provider and/or organisation representing providers*
Other*

*Pleaseprovidefurtherinformation.

Ifthisreturnwascompletedonbehalfofmorethanone person–pleaseprovidethenumberofpeoplewhocontributedtothisresponse:

Areyouhappyforustocontactyouagainaspartofthis process?

Yes
No

Ifyes,pleaseprovideyourdetailsbelow?

Name:

Organisation(ifapplicable):

Jobtitle(ifapplicable):

Contact details:

Iamentitledtoberespected

Thismeans:

Myopinions,privacy,beliefs,valuesandculturearerespected.

Iamtreatedwithdignity.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtocompassion

Thismeans:

Iexperiencewarm,compassionateandnurturingcareprovidedbypeoplesensitivetomy needsandwishes.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtobeincluded

Thismeans:

Ireceivetherightinformation,attherighttimeandinawaythatIcanunderstand.

Iamsupportedinmyrighttomakeinformedchoicesanddecisionsaboutmycareand support.

Iaminvolvedinwiderdecisionsaboutthewaytheserviceisprovided.WhenImake suggestionsandvoiceconcernsIamlistenedto.

Icanplayafullroleinthecommunityaroundme.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtobetreatedfairly

Thismeans:

IamvaluedasanindividualandIamtreatedfairly.

Myhumanrightsarerespectedandpromoted.

Idonotexperiencediscrimination.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtoaresponsiveservice

Thismeans:

Ireceivetherightcareandsupportattherighttime.

Mycareandsupportrespondswhenmyneeds,viewsanddecisionschange.

Ihavepersonalgoals,aspirationsandthesupporttoachievethem.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtobesafe

Thismeans:

Iamsafe,freefromharmandabuse.

MycareandsupportisprovidedinanenvironmentinwhichIfeelsafe.

Iamsupportedandencouragedtoachievemyaspirationsandpotential,evenwhenthis meansImightbetakingrisks.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Iamentitledtopersonalwellbeing

Thismeans:

Ihaveindividualhealthandwellbeingpreferencesandoutcomes.

Iamsupportedtoachievethese,andtorealisemypotential.

Thinkingaboutthisprinciple,doyou:

Strongly Agree
Agree
Disagree
Strongly Disagree

Comments:

Arethereanyotherprinciplesthatyouthinkshould be included?

Yes
No

Ifyes,pleaseprovidedetails.

Wewantyourviewsonhowonhowweputtheprinciplesintopractice.

Fortheseprinciplestobemet,whatgeneralstandardsareneeded(forexample,quality of care from staff,management and leadership,qualityassurance)?

Howwouldspecialiststandardssupporttheseprinciples?

Anyothercomments,suggestions:

Please return to:

Elaine Cranston

Directorate Support Officer

Care Inspectorate

Compass House

11 Riverside Drive

Dundee, DD1 4NY

Tel:01382 207116

Email:

Informationyouprovide

Bycompletingthissurvey,youareconsentingtoHealthcareImprovementScotlandusingtheinformationyouprovideforthepurposesstatedinthe surveyintroduction.Anypersonalinformationthatyougiveuswillbekeptconfidentialandwillonlybeusedforthereasonsthathavebeenspecifiedin this survey. We will not give your informationto outside organisations (apart from organisations processing the informationon our behalf) unless you havegivenusyourpermission.Wheneverweintendtogiveyourpersonaldetailstootherorganisationswewillaskforyourpermissionfirst.Thisisin line with the Data ProtectionAct 1998

Thankyoufortakingthetimetocompletethissurvey.

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