Tuesday, October 14, 2008
8:00 AM – 6:30 PM
7:00 PM – 9:00 PM / Forum Registration and Information Desk
- There will be a special registration area set-up for Forum Members
- Please check-in and pick-up your Forum meeting materials and your Service Management Conference session materials
- You must pick-up your materials in order to participate in your Service Management Conference Workshop, and so you can get access to the exhibit hall and keynote sessions
(appetizers and beverages) / Location: Conference Foyer, Second Level
Location:
Bayfront A, Lobby Level
Wednesday, October 15, 2008
7:00 AM – 8:00 AM / Breakfast
- Served in Foyer outside of meeting room
8:00 AM – 9:15AM / HDI Service Management Conference Keynote
- “Crazy, Busy, Nuts!”
- Speaker: Victoria Labalme
9:30 AM – 12:30 PM
12:30 PM – 2:00 PM / Break-away for your HDI Service Management Conference Session – Time Block 1
- Each member chose one specific session
- Each member received session materials for specific session
- Lunch served in Foyer outside of meeting room
2:00 PM – 5:00 PM / Benchmark Project Discussion
- Facilitators: Jenny Rains and Joel Ramseyer
- Group to review draft definitions of metrics that the Steering Committeecreated and finalize during this discussion
- Discuss next steps and how to publish what they have come up with
- Darlena Torres would also like to take time to discuss the UHC (University Hospital Consortium)
6:00 PM
6:30 PM / Meet at Hotel Main Entrance/Lobby Level for Bus Transportation to Dinner
Dinner Reservations at Fox Café
- 834 Ocean Drive, South Beach
Thursday, October 16, 2008
7:00 AM – 8:00 AM / Breakfast
- Served in Foyer outside of meeting room
8:00 AM – 9:15AM / HDI Service Management Conference Keynote
- “No Barriers, Only Solutions”
- Speaker: Neal Peterson
9:30AM – 12:30 PM / Problem Management Implementation and How Does Lean Six Sigma Work with Problem Management?
- Speaker: Julie Mohr
12:30 PM – 2:00 PM / Lunchand Time to Visit Expo Hall
- Lunch served in Foyer outside of meeting room
2:00 PM – 3:30 PM
3:30 PM – 5:00 PM / Member Case Study: BJC Healthcare
- Speaker: Chris Kientzle
- Speaker: Mary Hayes
6:00 PM / Meet in Lobby Lounge (Lobby Level) to walk to dinner
6:30 PM / Dinner Reservations at Lombardi’s Ristorante
- 401 Biscayne Blvd
- Walking Distance from hotel
Friday, October 17, 2008
7:00 AM – 8:00 AM / Breakfast
- Served inFoyer outside of meeting room
8:00 AM – 9:15AM / HDI Service Management Conference Keynote
- “Positively Contagious”
- Speaker: Kirk Weisler
9:30 AM – 12:30 PM
12:30 PM – 1:30 PM
1:30 PM – 3:00 PM / Physician Support Models & Expectations
- Speaker: Dr. Dan Heinemann from Sanford Health
- Daniel J. Heinemann, MD FAAFP is an experienced Physician now working in Public Policy and Clinic Administration. Dr. Heinemann has much experience in the area of legislative affairs, quality and patient safety.
- Professional and teaching Activities
- Senior Vice President Sanford Clinic November 2004-Present
- Physician Director of Electronic Medical Record Implementation
- Physician liaison to Quality and Safety Programs
- Physician member of Public Policy Office
- Education
- Founding and Attending Physician Canton Family Physicians 1984-2004
- Clinical Associate Professor Sanford School Of Medicine1993 – Present
- Medical Director Canton Inwood Ambulance Association 1984-present
- Medical Director Canton Good Samaritan Society
- Medical Degree: May 1981, University of South Dakota School of Medicine
- Graduate Training:Internship, McKennan Hospital 1981-1982
- Residency:Family Medicine Sioux Falls Family Practice Residency
- Board Certification and Recertification:ABFM 1984,1990,1996,2002
- Fellowship:AAFP 1987
- Speaker: Dr. Carol Steltenkamp from University of Kentucky Medical Center
- Carol Steltenkamp, MD, MBA UK HealthCare Chief Medical Information Officer and Associate Professor of Pediatrics.
- Nationally recognized as a leader in implementing the electronic health record (EMR).
- Expertise includes the selection, implementation, and evaluation of clinical systems. With previous funding from AHRQ and the Commonwealth Fund she has studied how the EMR can affect the relationship between a tertiary medical center and its primary care partners.
- Chair of the Kentucky eHealth Network Board and is the recently elected President of the non-profit Kentucky eHealth Network Corporation.
- She holds positions on multiple industry advisory panels.
- Each physician will provide a 30-45 minute presentation
- Following the presentations, we will hold a Q&A session with our physicians, so the group can ask questions
- After the Q&A session, the group will hold a round table discussion about best practices & how each Forum Member supports their physicians
- Lunch served in Foyer outside of meeting room
- Facilitator: Joel Ramseyer
- Some ideas for discussion include the following, but will need to be narrowed down due to lack of time
- Leveraging knowledge outside of the helpdesk
- How to change culture in your environment
- Leadership vs. Management
- Special handling of clinical staff
- Do nurses and doctors get special phone line, support staff or processes?
- Tools - what have you put in place that make life easier or more efficient?
- Pay: Cost of living is higher than ever and pay is not keeping up. How do you pay for performance, merit awards, cost of living, bonus, etc.
- Provisioning/On boarding, Role based security, and Identity Mgmt.
- Onsite support models specifically for EMR's, then portal support models (ie. team member, physician, customer)
- Anyone moving forward with CRM? OLA's/SLA's
- Desktop Virtualization
- Identity Management
Meeting Room: Gusman/Tuttle, Lobby Level
Forum Program Manager: Leslie Cook
Work: 719 268 0338