RECEPTIONIST

The V&A Hotel is seeking to fill the position of a Receptionist.

The successful candidate will require the following attributes:

DUTIES & RESPONSIBILITIES

  • Assists the Front Office Manager in the processing of the reception procedure using the appropriate systems and procedures as supplied.
  • Records, processes and files, accurately, all information relating to in-house guests.
  • Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets and registration details.
  • Allocates rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
  • Receives Guests in a manner, which is polite, friendly and efficient.
  • Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed.
  • Liaises with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room.
  • Ensures that the Front Office System is in accordance with the Housekeeper’s Report.
  • Prints contingency report when requested.
  • Prints reports for use in Reception and for Hotel departments and ensures that they are circulated.
  • Adheres to the Company Credit Policy.
  • Completes End of Shift procedures in accordance with the company policy and procedures.
  • Maintain a smart, clean and tidy personal appearance at all times.
  • Maintains a hand over diary to communicate with the next shift.
  • Prepares in advance for the arrival of groups.
  • Performs additional duties, which may be required or as requested by the Front Office Manager.
  • Ensure that all company policies, procedures and standard operating processes are adhered to

REQUIREMENTS

  • Min 1 years’ experience in a similar 4* or 5* environment
  • Hospitality Diploma and/or equivalent qualification will be an advantage

CORE COMPETENCIES

  • Clear communication skills (written and verbal)
  • Excellent attention to detail, initiative & interpersonal skills
  • Excellent organizational skills
  • Ability to work in a pressurised environment
  • Presentable, well-spoken and professional individual
  • High guest centric approach
  • Must be able to provide and ensure an overall guest service
  • Must be able to work independently

Should you be interested please discuss your application with your line manager first, after which you must please submit your application form, CV and a motivational letter to the

Closing date: