The Salvation Army (TSA) – Australia Eastern Territory
Save Souls, Grow Saints and Serve Suffering Humanity
POSITION DESCRIPTION – TEAM LEADER (Out – Clients)
CORPS/CENTRE/DEPT: RSC DIVISION: Qld
REPORTS TO: Recovery Services Townsville DIRECT REPORTS: AOD Team Leader
POSITION PURPOSE & DESCRIPTION: To lead a team of Youth Workers to provide support and case management to a range young people (aged 14 through to 25) with drug and alcohol issues, their families and carers in the Townsville area ensuring all activities provide quality care under a case management framework and in accordance with established procedures and in a culturally safe and appropriate manner. This role will deliver appropriate drug and alcohol interventions, education and support and assessment and referral services in accordance with the TSA guidelines with the purpose of enhancing services to the community and supporting the achievement of the mission of TSA.
ARMY MISSION STATEMENT: All employees are expected to demonstrate empathy towards the mission of The Salvation Army, which is an international movement and is an evangelical branch of the universal Christian Church. Its message is based on the Bible and its ministry is motivated by love of God. The mission is both spiritual and practical, encompassing the preaching of the Gospel of Jesus Christ and the alleviation of human suffering and distress without discrimination. Employees are required to ensure their performance and behaviour upholds and reflects the principles of the Army’s mission.
AUTHORITY: Nil
CLASSIFICATION: Social, Community, Home Care and Disability Services Industry Award 2010 - Level 5
SOCIAL/GENERAL: Social STATUS: Full time
MAIN ACCOUNTABILITIES / PERFORMANCE MEASURES /Case Management & Reporting
To offer appropriate support to young people within the Bridge Program Case Management framework, education, support including referral and assessment, advocacy, relationship building, development of community support and the development of case plans. Maintain case management documentation, records, reports and data collection.
Government reporting requirements…. / · Provide support services (support and referrals) to youth and/ or families.
· Manage caseload
· Lead a Team
· Data collected and information provided is accurate and comprehensive. Provide reports as required.
· All administration requirements are completed appropriately and in a timely manner.
· Positive feedback is received from clients, staff and other stakeholders about programs and services.
· Evident that the incumbent protects and maintains client confidentiality whilst adhering to legislative privacy principles and TSA policies and procedures.
· Maintains a sound working knowledge of all relevant TSA policies and procedures relating to area of responsibility.
· Client service standards are met both internally and externally.
· TSA core values and behaviours demonstrated in all work related activities.
Education, Training & Referrals
Assist young people to identify and build personal and vocational strengths to develop life and work skills and to build positive social, family and community networks, by the provision of both individual and group life skills activities.
Provide drug and alcohol education within high schools and other institutions and the community and link clients to appropriate training and/or specialist support services (eg substance abuse residential rehabilitation, mental health services, housing, health services). / · Development of Life Skills group and individual training programs that are culturally effective and appropriate and meeting client and community needs.
· Conduct Drug and Alcohol education sessions and provide group work and one to one support to the participants Effective engagement with schools and the community.
· Effective referral processes and service delivery partnerships is evident.
· Clients and community service standards are being met
· TSA core values and behaviours demonstrated and modelled in all work related activities.
Networking & Partnerships
Network and build partnership with relevant Indigenous services both within TSA, the drug and alcohol sector, the youth sector, recreational agencies, education and employment services and the wider community. Represent TSA at Community Sector forums within the Townsville area as required. / · Evidence of attendance (where required) at relevant Community Forums, Interagency meetings, seminars and workshops and stakeholder meetings.
· Evidence of improved linkages between TSA and various community groups, referral agencies.
· Ensure all government and sponsor funding requirements and timelines are met.
Team Support
Participates in team activities, attends staff meetings when scheduled and demonstrates a supportive approach to other staff members which contributes to the overall team effectiveness. / · Be involved in assisting with the compliance for external accreditation if required.
· Evidence of strong relationships with other team members, which assists in building a cohesive workplace.
· Demonstrates on a continual basis, a commitment to assisting and supporting colleagues in all workplace activities.
· Minimum of 80% attendance at all staff meetings.
Occupational Health & Safety
To meet Occupational Health and Safety obligations in line with TSA Policy & Procedures & relevant legislation. / · Appropriate behaviour is evidenced in day to day work activities which do not endanger you or fellow workers.
· Participation in communication meetings and any organised OH&S training events.
· No defective tools or equipment are used.
· Reports all unsafe conditions, practices and hazards to the appropriate manager.
Professional Development & Continuous Improvement
Maintain and develop personal knowledge in area of expertise and meets core values and behaviours of TSA. / · Undertakes professional supervision.
· Attends training as required.
· Participates in regular performance appraisal, consistent with TSA policy.
· Evidence of continuous improvement activities in AOD Program and Youth services.
· Always searching for better ways and strives for best practice.
· Seeks new ideas and embraces, adapts to change.
ESSENTIAL REQUIREMENTS & QUALIFICATIONS: / · An understanding, empathy, appreciation and the ability to promote the values and ethos of The Salvation Army.
· Tertiary qualifications in Social Work, Alcohol and Other Drug Work or Youth Work or a minimum of Diploma Qualifications in Community services,
· Current Senior First Aid Certificate.
· QLD Blue Card
DESIRABLE REQUIREMENTS & QUALIFICATIONS: / · A commitment to the mission of The Salvation Army
OTHER RELEVANT INFORMATON: / · If in recovery, a minimum of 2 years recovery is required for this position.
· Willingness to undertake further training and development
· Willing to undertake a police check
· Due to the nature of the service it is imperative that an alcohol, drug and gambling free presence is maintained at all times.
SKILLS & BEHAVIOURS: / · Self motivated, high level of initiative and strong work ethic.
· Sound presentation and communication skills (both oral and written) to be able to interact positively with a variety of people.
· Able to work effectively within the Bridge Program’s treatment philosophy.
· Ability to prioritise tasks and manage time effectively.
· Team player, flexible with a positive attitude.
· Effective problem solving skills, evaluation and conflict resolution skills.
· Demonstrated commitment to quality client service and continuous improvement strategies.
· Sound computer literacy.
EXPERIENCE: / · Experience in Case Management, ideally in a drug and alcohol service delivery environment.
· Experience in delivering educational presentations on alcohol and drug issues and providing group work and one to one discussion and support.
· Understanding of the range of issues faced by Indigenous Youth experiencing addictions to alcohol and drugs.
· Experience in managing a Team
KEY RELATIONSHIPS/INTERACTIONS:
Relationship with: / Why:AOD Team Leader / Accountable, providing reports and feedback as required
Participants /General Public/ External Parties / Greetings, advice and support; Represent TSA with relevant external parties
Other Team Members / Building sound working relationships with all personnel to assist in undertaking role and providing support
Clients / Support, advise and assist through case management models
We have carefully reviewed the Position Description and are satisfied that it fully and accurately describes the requirements of the position.
Manager ______
Date: ______
I have read this document and agree to undertake the duties and responsibilities as listed above.
I acknowledge that:-
· This Position Description details the accountabilities of the role and provides an indication of the current duties and task that I may be required to undertake. Additional or other duties may from time to time be allocated in order to fully meet the responsibilities of the role.
· The measures where included in this document are indicative and will be reviewed with me on an annual basis and that my performance will be assessed against these measures.
Employee:
Name: ______Signature:______Date:______
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