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The role of the RMP is to support the settlement process for UHM clients without parents in Victoria and to prevent breakdown in care arrangements through early intervention and proactive measures to assist families providing care. The RMP assists by:
Directly providing a range of settlement services such as referral for or assisting with:
•Supporting family and care arrangements
•Accessing health services and counselling
•Negotiating Centrelink payments and assistance with managing finances
•Linking to education, training and/or employment pathways
•Locating missing relatives by utilising tracing services such as the Red Cross and linking the UHM in with appropriate legal services/migration agents to provide assistance with sponsoring relatives for resettlement visas to Australia (where appropriate/possible)
•Accessing sporting, recreational, cultural, religious and social activities.
Assisting clients to develop the skills and knowledge required to settle in Australia including:
•Understanding refugee visa status and its entitlements
•Understanding how the health and medical care systems work in Australia
•Understanding Centrelink entitlements and other social support structures
•Understanding public and private housing and how to access accommodation
•Understanding the legal system
•Advocating to other services on behalf of clients experiencing difficulties
Case management is the effective planning, coordination and delivery of services as determined by the case planning process. This process can include Family Decision Making (FDM) model processes and the subsequent establishment of a Care Team. At this point of the RMP service, reference should also be made to Victoria’s ‘Key outcomes for children framework’ which can be found on page four of this document.
Case management involves a coordinating role that may include influencing ‘case managers’ in other services, or even other sectors. These other case managers may define their case management work differently from the RMP case manager. The RMP case management normally includes a direct service role with children, young people and their carers/custodians.
Case management responsibility for all RMP clients will rest with either a departmental RMP worker, or a contracted community service organisation in the case of rural clients. Case management may include the following functions:
•Client identification and outreach
•Individual and carer assessment and diagnosis
•Service planning and resource identification
•Linking of clients to needed services
•Service implementation and coordination
•Monitoring of service delivery
•Advocacy to obtain services
•Evaluation of service system performance
It is during this phase that the case plan is finalised and monitored; however, it is important to acknowledge the capacity to review and adjust the case plan at any time as required. The case plan is based on key competencies including reunification, health and education. There is a strong emphasis on the provision of support to the client and their carers/custodians, coupled with good interagency referral and cooperation mechanisms to enable the integrated provision of key services. Refer to Appendix 1 – ‘RMP Framework Tools’; the ‘UHM Procedures involving AMES Settlement, DIAC and DHS’ (September 2007) and ‘RMP Best Practice’ documents.
Case plans are to be reviewed on an annual basis as a minimum requirement or more regularly as required.Whilst the RMP acknowledges that a current case-planning framework is lacking, the RMP is committed to undertaking further work in this area in the future. It is proposed that any future work regarding the development of a case-planning framework aligns itself with concepts documented in the ‘Looking after Children’ framework and Best Interests Plan. Furthermore, any such framework developed in the future will be included in the appendices of this document.
To receive this publication in an accessible format phone9096 0000, using the National Relay Service 13 36 77 if required.Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services May, 2017.
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