The Mathews Practice

The Mathews Practice

THE MATHEWS PRACTICE:

PATIENT PARTICIPATION GROUP

19August2013

Minutes of the meeting of the Patient Participation Group held on19August 2013.

Present: 11members attended the meeting.

Minute / ACTION
  1. Apologies: 3 apologies were received
Members were informed that two members were resigning from the group. The Practice Manager, on behalf of members, thanked them for their work on the Group.
  1. The notes of the previous meeting: The notes of the meeting held on 17 June 2013were confirmed as a correct record subject to the following amendment:
Minute 3.2 second paragraph: should read ‘The Practice Manager reported that the Business Manager attends the Central Locality of the Clinical Commissioning Group once a week.’ / Secretary
  1. Matters arising / Outstanding Actions
  • Membership: The Chair welcomed a new member to the meeting. A patient from White Lane had expressed interest in joining the group. PPG members agreed that the Practice Manager should invite her to the next meeting.
  • Membership of National Group: It was agreed that membership should be renewed for another year.
  • Dedicated email:  this would be published on the noticeboard and website. The Chair would answer routine/general enquires any queries that were of interest to the wider group would be taken to the whole group.
  • Election of officers: XXXXXXwere elected as Joint Chairs and XXXXX as Secretary and Co-chair.
  • Report from July NHS Sheffield Clinical Commissioning Group Public Meeting: Sue and Joan attended this meeting. The key issues discussed were:
  • Care Planning
  • Getting it right for patients
  • The patient voice
  • Access to care
  • Keeping patients well
  • Reviewing care plans
/ Practice Manager
Practice Manager
4.Update from Practice
4.1 The Practice Manager provided the following update regarding the surgery interviews conducted by PPG members:
  • hearing the intercom (White Lane) - the intercom would be repaired or replaced.
  • getting through on telephone/getting appointments (both surgeries)– the Practice needed more specific information, for example, times of the calls. The PPG would ask for this information when conducting further interviews if this issue arose again.
  • obtaining test results - the Practice would ring a patient twice about their test results being available and if there was no reply a letter would be sent.
  • recorded telephone message - the recorded message had been reduced.
  • self registration screen (White Lane) – this had been repaired.
  • perception that some GPs did not listen and were dismissive - this would be discussed at the next meeting
4.2 It was also reported that half hour appointments would be available alternative Friday’s for patients aged 44 – 70. This would be for a general health check. Leaflets would be prepared to publicise this. / PPG
5. Reaching out to Patients
5.1 Draft Questionnaire – members received the updated questionnaire and approved this as final version. The Business Manager was also happy with the content of the questionnaire. It was agreed that the Focus Group would meet and consider the next steps and report back to the main group.
5.2 Surgery Interviews – (see minute 4 above). The Practice Manager reported that the PPG could continue the surgery interviews of volunteers going into both surgery waiting rooms and talking to patients about their experiences. The PPG would record and prioritise the findings and on a regular basis inform the Practice about the most frequently arising issues. Basic information about those issues and the practice's response to themwould be published via notice boards and the web.
5.3 PPGSuggestion Box- the Practice Manager had purchased two suggestions boxes which would be placed next to the PPG notice boards.
5.4 Items for PPG noticeboard–the Secretary had circulated drafts of the information that had been agreed at the last meeting. Members were asked to comment by Monday 26th August so that the information could be submitted to the Business Manager. / Focus Groupl
All
6. Contacting other PPGs
This item would be discussed at the next meeting. / All
7. New Facility – UMIX
The PPG still wished to pursue holding meetings at UMIX as there were accessible rooms available. The Practice Manager reported that UMIX would welcome PPG members participating/leading/volunteering with community activities (e.g. book club, mother and baby/toddler groups). This would be discussed at the next meeting. / All
9. Any Other Business
9.1 PPG Logo – members welcomed the slightly amended version of the logo that had been designed by the PPG and slightly tweaked by the Practice. The Practice Manager would resend the Logo to the Secretary in a different format as it could not be downloaded.
9.2 Lapsed membership – the Practice Manager would contact members who had been absent for more than three meetings. / Practice Manager
Practice Manager
11. Agenda items for next meeting
  • Discuss questionnaire
  • Dignity Champion
  • PPG suggestion box
  • Dedicated PPG email
  • Contacting other PPGs
  • UMIX - future meetings / visit
  • Lapsed membership

12. Date of future meetings
Wednesday 9 October 3.15 for a 3.30pm start.
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