THE HOXTON SURGERY

12 Rushton Street London N1 5DR

Tel: 020 7729 4704 Fax: 020 7729 3197

Practice code: F84692

PATIENT PARTICIPATION GROUP AGENDA 18/03/2015

JB,AC,KS,SS,TK,SU,EC

Minutes: 18/03/2015

1-Patient Survey results 2014-15

Results of this year 2014-15:

93% of all patient ratings about this practice were good, very good or excellent

Last year 2013-14 results:

84% of all patient ratings about this practice were good, very good or excellent

Summary: Over we have improved in all areas

Priority Area’s for last year 2013-14

Area / 2015-16 / 2014-15
Telephone Access / 61% / 63%
Comfort of waiting room / 61% / 62%
See practitioner within 48 hours / 56% / 57%
Time of visit (length of appointment) / 57% / 59%
Length of time waiting in the practice / 57% / 59%
Opening hours satisfaction / 71% / 73%
Respect for privacy/confidentiality / 76% / 76%

Priority Area’s for this year: 2014-15

1-Seeing the practitioner within 48 hours

2- Comfort of the waiting area

3-The amount of time given to me for this visit

2-Friends and Family Test Statistics

Jan 2015 statistics:

Results: January 2015

Extremely Likely / Likely / Neither Likely Nor Unlikely / Unlikely / Extremely Unlikely / Don’t Know
20 / 9 / 0 / 1 / 5 / 1

Feb 2015 Statistics:

Results: February 2015

Extremely Likely / Likely / Neither Likely Nor Unlikely / Unlikely / Extremely Unlikely / Don’t Know
23 / 10 / 2 / 2 / 6 / 0

3-CQC recent Visit feed back

Khurram briefed about the recent CQC visit

The visit went very smoothly and the CQC team did not found any concerns

CQC team said the Hoxton Surgery is well managed and well organised practice

JB,SS also shared their experience with CQC team and said that it was a positive experience

AOB

None