The Definitive Professional Assistant Workation

Sue France Training

‘Workation’ Information

NEW: Neuroscience

All sessions are interspersed with information on neuroscience – understanding how our brains work – how we and others think/behave and how to use our brains for excellence

All sessions are interactive and include brainstorming, sharing knowledge and problem solving
All attendees will receive a ‘Certificate of Attendance’

About the Trainer Sue France FCIPD FInstAM INLPTA

Best-selling author of “The Definitive Personal Assistant & Secretarial Handbook” 3rd edition now with neuroscience and “The Definitive Executive Assistant & Managerial Handbook” – both books have been endorsed by The Institute of Administrative Management

"The role of today's assistant is huge so it is important to keep up with new ways of thinking, be forward thinking, proactive, have a ‘business partner’ mind-set, network effectively, share knowledge, continuallylearn and take action!"

Sue France is a renowned international motivational trainer and abest-selling author, coach and motivational conference speaker. She was also awarded The Times Crème/DHL PA of the year 2006, was the runner up in the European Smart PA of the year 2007 (26 countries) and has been a judge on several PA award competitions. Sue is a Qualified Learning & Development practitioner, a Certified Neuro Linguistic Programming practitioner, a Certified TetraMap Behavioural Profiling practitioner, a Certified Coach, a Fellow of the Chartered Institute of Learning & Development, a Fellow of the institute of Management and a neuroscience enthusiast. Sue has 30 years experience as an assistant and has also had her own assistant and continually learns and up skills. She is passionate about her training and her style is friendly, fun, approachable and will deliver a high energy and comprehensive training workshop packed with useful techniques, practical takeaways and best practices.

Sue is highly sought after for speaking at conferences, workshops,bespoke in-house training, and one to one coaching and has worked in 21 countries since setting up Sue France Training in 2009.

Day One

9.00-13:00 (with a mid morning break) with the afternoon free to relax

Neuroscience: Maximising your brain for Excellence:

Introductions

Designed to promote confidence in the delegates and learn to present in a creative, structured and fun way

Neuroscience is relevant to what drives how we function, what motivates us, what drives behaviour, our limitations and what we are capable of. In this cutting edge workshop, Sue is going to unleash the explosive power of your mind. You will learn:

Recent findings of the neuroscientists
Understand how your brain works
Tools, tips and techniques on how to make your brain work efficiently for you
Bust some myths
The other 2 ‘brains’
The benefits of mindfulness

Relationship management at all levels

Comfort zones
Confidence building and maintaining
Internal ‘negative gremlins’ and internal ‘positive coach’
First impressions and Assumptions
Perceptions
Telephone etiquette
Email management
Tips on diary and calendar management

Networking, Image & business etiquette

How to make networking work for you
Your professional brand and projecting a professional image
Understanding and awareness of business etiquette and different cultures
Practical tips of networking

Day Two

9.00-13:00 Workshop with the afternoon free to relax

Communication, Influencing and persuasion

Introduction to Neuro Linguistic Programming (NLP)
Preferred thought-processing style
Understanding and using verbal and non verbal communication
Questioning & listening skills
Words to use and words to use carefully
The use of space and the influential right

Teamwork

Working in a team - discover the role you play within a team
Benefits and barriers of working in teams
The 5 stages of team formation
Best practice for forming a project team

TETRAMAP – Behavioural Profiling

Sue France is a Certified TetraMap Facilitator. The TetraMap behavioural model is a cross-cultural training tool that helps to improve communication and reduces conflict between individuals and teams. It enables understanding of your own and others behavioural styles enabling you to respond in a way that reduces miscommunication and misunderstanding and you will be better able to empathise and understand others.

Complete the TetraMap instrument and find out about your ‘elements’
Improve communications and relationships
Appreciate what each person brings to a situation
Respond more appropriately to the behaviour of others
Choosing the right words and body language
Understand yourself, your boss and your colleagues
Understand the most impactful change is generated from within

Day Three 9.00-13:00 Workshop with the afternoon free to relax

Secrets of a successful Professional Secretary/Assistant

Managing the role, the relationships and the motivation
Discover and solve challenges of the Assistant
Identifying the skills and qualities of a highly efficient and successful Assistants
Understand yourself, your strengths and your weaknesses and leverage your strengths!
Discover what makes a strategic Assistant
Harnessing the power of emotional intelligence
Maximizing opportunity and visibility
The difference between gossiping and being the ‘eyes and ears’
The importance of trust, confidentiality and being a confidante
The importance of accuracy and attention to detail
Developing your role, exceeding expectations and determining the way forward

Stress and time management

Identifying stress symptoms and how to deal with them
Managing your own and your manager’s time and tasks effectively
Prioritising and meeting the needs and demands of more than one person
Organisation and planning techniques to keep you in control
Understanding and using productive time
The four quadrants of effective time management – setting realistic deadlines
Identifying and dealing with ‘time thieves’
Tips on working effectively
Top tips for managing deadlines

Day Four 9.00-13:00 Workshop with the afternoon free to relax

Managing Conflict and dealing with difficult people and situations

Confidently Assertive
How to work with difficult behaviours
How to work with different management styles
How to use your emotional intelligence
Choosing your attitude
A quick and effective conflict management technique
Specific steps of conflict resolution and a conflict model using assertive language
Strategies to reduce conflict
Influencing and persuading skills
Problem solving and decision making tools
Problem-solving technique –Case study: we will work together on a ‘live’ problem of one of the delegates

Moving forward and taking action

Continuallylearn and improve
Complete the Wheel of Competencies
Goal setting/stretching
Personal Development Plan

Round up of the four-day workshop: Complete evaluation forms with time toenjoy the sun and fun

Testimonials

"Sue is a fantastic trainer!!! She delivered Training in our office and she kept it interesting and fun whilst also informative and extremely helpful. Her tips and skills were passed on from her extensive experience and her enthusiasm rubbed off on us all. I would highly recommend her."

- Louise Aldrich, Executive Assistant at The Coca-Cola Company, Dubai March 2013

“I have attended many workshops with different trainers, but, honestly, no workshop is like your workshop. I was really impressed by the interesting way you delivered the presentations. We felt that we were ready to listen to you for hours for it was so rich with quality information and skills, which proved how efficient you are. From day one I started applying some of the skills you gave us to work with and my God IT WORKS. Also, I would like to refer to your book “The Definitive Personal Assistant & Secretarial Handbook” which I consider a valuable reference for any Executive Assistant, and I am sure it will change anyone’s life once he/she reads it. Madame Sue France, simply, YOU ARE THE BEST”.

- Louay Kawas, Office Manager, Qatar

I would like to thank you foryour efforts and contribution to really making a difference in my professional and personal life! Since your Master Class workshop in Dubai 2015, I have now been promoted from PA to office Manager.

-Rima Hadda, Qatar

‘Sue’s seminars are always fantastic and each year she receives exceptional feedback. Her training sessions at The Office Exhibition and Conference are always booked to capacity and delegates leave feeling empowered, inspired and motivated.

-David Maguire, Event Manager, The Office PA Conference and Exhibition, UK

“What a pleasure it was to meet and work alongside Sue when we spanned three Australian cities over the course of a few weeks and I never got tired of listening to her or to watch the favourable reactions from those in the audience. The participant always approached Sue to continue the conversation well after her presentation and I appreciated how Sue always took the time to speak to each participant offering continued advice within their career and professional journey – each participant walking away feeling ready to take on the office and the world! Sue's professional talent combined with her personable approach makes her the ideal speaker to educate and inspire an audience. She is an icon in the industry of Management Assistants, and relevant in all industries across the board and continents.

- Laura Schwartz, Former Special Assistant & Director of White House events to Bill Clinton, Professional Speaker, Television Commentator and Author, Eat, Drink & Succeed!

"Sue was an INCREDIBLE asset at Behind Every Leader conference in Los Angeles for administrative professionals.Sue is a multi talented, dynamic and compelling individual. Her breadth of knowledge and abundant skill-set has been utilized by a global audience of CEO's and Admin professionals.

- Victoria Louise Rabin, CEO and Founder of ‘Behind Every Leader’ - USA

“Sue France is simply one of the warmest and most efficient people I know.
Nothing is ever too much trouble.Her wealth of knowledge has been invaluable in relaunching Executive Secretary magazine and the PAs that have been on her training course unanimously feedback that it's one of the best courses they have ever been on. I'm sure that it is her down-to-earth warmth combined with the undoubted quality of her training that make it so. Sue's book was offered as a free gift and it tipped the balance between subscribing or not.I feel honoured to have Sue on my editorial board and would have no hesitation in recommending her to you wholeheartedly.”

- Lucy Brazier, Editor & Publisher of the Executive Secretary Magazine

Who should attend

All professional office administrators, executive assistants, secretaries, personal assistants, office managers

Places are limited to 6 delegates only on a first come first served basis

Dates:

Arrive Saturday 18 June and leave Friday 24 June 2016 (6 nights/7 days)

Arrive Saturday 10 September and leave Friday 16 September 2016 (6 nights/7 days)

Cost

All-inclusive ‘Workation’ includes:

4 x 4 hour morning workshops (Sunday, Monday, Wednesday, Thursday)

TetraMap Profiling Instrument and Tetrahedron

All meals

Workshop refreshments

Accommodation is on a shared twin bedded ensuite room basis

Airport transfers

Taxis to and from local restaurants for some lunch and some dinners (some lunches and dinners will be at the Finca

Live music one night at the Finca

Workbook Handouts

Signed copy of ‘The Definitive Personal Assistant & Secretarial Handbook’ 3rd edition – now with Neuroscience

Signed copy of ‘The Definitive Executive Assistant & Managerial Handbook’

It does not include:

Flights – you book your own flights to arrive and leave on the designated days

Lunch and dinner on the free day

Insurance – you need to purchase your own insurance

The all inclusive ‘Workation’ will cost for 6 nights and 7 days and just £1500 for early bird bookers if you book before April 2016

From 1 February 2016 the all inclusive ‘Workation’ will cost £1800 for 6 nights/7days

A £300 deposit will be required at the time of booking and the full amount will be required 7 weeks prior to departure.

To Book and for further information:

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