Thank you for calling BW/DI
this is ___ how can I help you?
What dates are you interested in?
(match day with date)
Have you stayed with us before?
YES – Is there a particular room type you
prefer? Are you a Wyndham Rewards/BW rewards/
Suite Retreat member?
NO – What’s bringing you to the area?
Are you a Wyndham Rewards/BW rewards/
Suite Retreat member?
How did you hear about us?
Describe the rooms and property as you look up rates
Silence is NOT an option.
Give 4 Benefits
Business Benefits – Free High Speed Internet in every
room, Wireless is lobby and pool area, fax and
copy service, Free continental bkfst opens at
6am Mon-Fri, microwave, fridge,
coffeepot and voicemail in every room.
Vacation Benefits – Computers for guest use in lobby,
2 outdoor pools, microwave, fridge, coffeepot in every
room, Veranda bar.
Give 2 different rooms/rates. UPSELL!
Would you like to make a reservation now?
Always ask to make reservation, if caller says no ask—
Is there anything else I can tell you about the
hotel/area that might help make your decision?
Explain our cxl policy some people don’t reserve right
away because they don’t want to pay for it today.
Thank them for calling. If they made a reservation, we
Look forward to seeing you. If not, we look forward to
hearing from you in the future.