Thames Reach Bondway

Thames Reach Bondway

Annual Appraisal Key Areas

NB Section 5,6,7 of this example will be standard for the Key Areas for most TRB posts
Key Areas for ACCOMMODATION PROJECT WORKERS
KEY COMPETENCES (examples) / KEY TASKS (examples)
Key Area 1: KEYWORK
* Acknowledges individuals' beliefs, identity,
values;
* Assesses individual needs;
* Plans & provides individual care/support
with the service-user, using appropriate
person-centred approaches;
* Involves other staff and/or services
according to individuals' needs;
* Aware of the roles of other
agencies/services;
* Uses appropriate interpersonal skills;
* Records keywork clearly;
* Understands relevant
legislation/procedures (e.g. Mental Health
Act; Community Care; etc) / * Assessing support needs;
* Providing 1:1 support;
* Monitoring/coordinating other support for
keywork residents;
* Joint-working with other teams/agencies;
* Advocacy;
* Maintaining service-users' files.
Key Area 2: OTHER SUPPORT WORK
* Understands issues facing street homeless
people;
* Understands relevant support needs
(e.g. mental health, alcohol, drugs, etc);
* Positively influences the project's
environment;
* Sets limits, and responds to unacceptable
behaviour;
* Promotes anti-discriminatory practice;
* Aware of confidentiality;
* Able to be assertive; negotiate; use
authority appropriately;
* Able to monitor the well-being of
vulnerable people;
* Understands resettlement process;
* Aware of group dynamics;
* Understands basic food hygiene. /
* Dealing appropriately with challenging
behaviour;
* Duty worker's tasks;
* Maintaining security, and a good
atmosphere in the project;
* Groupwork and activities;
* Practical help (cleaning, cooking, etc.).
* Appropriate use of tenants'/residents' files.
* Liaison with Resettlement / Pre-tenancy
Worker.
Key Area 3: HOUSING MANAGEMENT
* Understands rents, service charges, and
arrears control.
* Deals effectively with day to day
maintenance issues;
* Aware of relevant Health & Safety
standards, and fire procedure;
* Understands referral criteria & process;
* Understands project's warnings & evictions
procedure;
* Mediates in disputes;
* Understands rights and obligations of
Landlord and Tenant/Licencee. / * Dealing with disputes, challenging behaviour,
and breaches of tenancy / licence;
* Dealing appropriately with rents and arrears;
* Maintenance / knowledge of the buildings;
* Preparing vacant flats/rooms for re-letting;
* Receiving referrals, and signing up
licences/tenancies;
* User involvement.
Key Area 4: FINANCE & ADMIN.
* Numerically competent;
* Communicates effectively in writing;
* Understands basic financial systems;
* Understands project's admin. systems and
procedures;
* Works accurately, to required standards
and deadlines;
* Uses IT as required. / * Financial procedures;
* Recording; use of logs and diaries;
handovers; etc.
* Filing and retrieving information;
* Self-servicing.
Key Area 5: TEAM WORKING
* Contributes to team's functioning &
development;
* Able to represent the team externally;
* Contributes to development and review of
team's policies, systems, and procedures;
* Contributes to team's planning, and annual
work programme.
* Provides positive feedback and constructive
criticism to other team members;
* Exerts a positive and constructive
influence. / * Support for colleagues;
* Participation in team meetings;
* Using support structures;
* Offering support to colleagues;
* 'Specialisms'.
Key Area 6: Professional Working Practice:
* Assesses and continually develops own
competence, seeking feedback from others;
* Takes positive action to promote good
working environment;
* Listens to others, and is sensitive to their
needs and positions;
* Able to handle conflicts and disagreements
appropriately;
* Plans own work effectively, minimising
stress and pressure;
* Establishes clear priorities and keeps issues
in proportion;
* Asks for support appropriately when
needed;
* Uses supervision appropriately;
* Uses work time and resources well;
* Good time-keeping and work attendance
Key Area 7: Undefined Area
* Producing improvements in our capacity
to achieve team or wider TRB objectives;
* Producing innovations and improvements in
systems and practices at whatever level;
* Exceptional commitment to Thames Reach
Bondway's work. /
This area is included as an acknowledgement
that there is an expectation that staff
(especially longer-serving members) utilise their
individual skill/knowledge/interest to enhance
their own professional development and/or job
satisfaction, as well as their contribution to
their team, Service, department and/or Thames
Reach Bondway as a whole.