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TENDER FORM FOR PROVISION AND MAINTENANCE OF TOLL FREE NUMBER FACILITY TO R.T.C. CALL CENTRE((24 X 7) FOR TELANGANA STATE TO BE LOCATED AT HYDERABAD FOR A PERIOD OF TWO YEARS,EXTENDABLE UPTO 2 YEARS BASED ON PERFORMANCE(TOTAL: 2+1+1 YEARS).
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R.T.C. Call Centre runs round the clock (24 x 7). Location of the Call Centre will be at Hyderabad.
The Quote has to be submitted in accordance with the Terms & Conditions, enclosed.
- Full Name of the Firm submitting the tender :
(If the tender is submitted on behalf of Firm/Agency/
Company etc., furnish Name and designation of `
the person submitting the tender)
- The particulars of the Firm/Agency /Company with :
Registration No. on behalf of which tenderis filed.
(proof to be submitted)
- If the tender is on behalf of a Firm/Agency/Company :
please furnish.
Whether it is a partnership Firm, under the Partnership:
Act or a Company constituted under Indian Companies
Act, 1956 or a Private Limited Company etc.
(proof to be submitted)
4.Financial Status of the Firm (enclose audited profit :
& loss account, balance sheet and Income Tax returns
for the years 2011-12, 2012-13 & 2013-14.
5. Whether the Individual/Firm/Agency/Company has Branches:
carrying out business in the relevant fields in Andhra
Pradesh and other States - if so, mention the Address of the
Branches.
6.a) Name of the whole time Director : (Head of the firm):
b) Relationship/Designation of :
the signatory who signed on
behalf of Firm.
7. Annual Turnover of the Company: 2011 – 12 :
(Rupees in lakhs ) for the preceding2012 – 13 :
three years (in words) 2013 – 14 :
8.Address for correspondence & Phone Nos.
a) FAX:
b)Website:
c) email):
d) Mobile No.:
e) Land Line No.:
(i) Local Office ......
(ii) Head Office ......
(All correspondence will be made with local office only)
9. (a)Permanent address of the Head of the Firm:
with phone numbers.
(b) Residential address of theconcerned personnel.
10. PAN No.:
(documentary proof to be attached)
11. Service Tax Registration No.:
(documentary proof to be attached)
12. Earnest Money Deposit particulars:
(DD drawn in favour of FA & CAO, TGSRTC, Mushirabad,
Hyderabad – 500 624):
(a) Demand Draft No. and Date :
(b)Amount : Rs.
(c) Drawn on Bank :
(DD should be drawn on only Nationalised/Scheduled banks(other than co-operative banks).
13.QUOTE FOR PROVISION AND MAINTENANCE OF TOLL FREE NUMBER FACILITY TO R.T.C. CALL CENTER (24 X 7) FOR TELANGANA STATE LOCATED AT HYDERABAD FOR A PERIOD OF TWO YEARS FROM THE DATE OF COMMENCEMENT OF CONTRACT, EXTENDABLE UPTO TWO YEARS BASED ON PERFORMANCE(TOTAL: 2+1+1 YEARS).
13.1FOR PRIs.
(Exclusive of Taxes)
Rate per PRI line Rs.
- MONTHLY RENTAL FOR PRI(DID) LINES AT DATA CENTRE:------
(The monthly Rental should not
be more than Rs.15,000 for each PRI).
(NO MONTHLY RENTAL FOR PRI LINES AT CALL CENTRE-
BASIC CATEGORY WITH INCOMING FACILITY ONLY)
- VPN Service Rental charges : ------
(VPN Service rental chargesfor two servicestotally should not be more than Rs.5,000 p.m.)
- FREE CALLS OFFERED (outgoing): Nos.-----Pulse rate ---- Amount(Rs.)-----
PER PRI PER MONTH
- CALL CHARGES BEYOND FREE CALLS : Pulse rate ---- Rate ------
(free calls worth should not be less than the monthly rental charges).
- REDUNDANCY PROVIDED : Optic fibre and wireless (mandatory)
Any other (specify) ------
13.2 FOR Toll Free Number Call charges (Incoming)
(Exclusive of Taxes)
- CALL CHARGES FOR MINIMUM APPROVED BILLING :Rs.------
(irrespective of Mobile/Land line,Local, Non-local,
STD/ISD, other service providers etc.)PER UNIT
- PULSE RATEPER UNIT :------seconds
- RATE PER UNIT AS PER THE FOLLOWING SLABS:
(a)Upto75,00,000 UNITS PER MONTH :------paise
(b)Upto 1,25,000UNITS PER MONTH :------paise
(c)Upto 2,00,000 UNITS PER MONTH :------paise
(d)Above 2,00,000 UNITSPER MONTH :------paise
All billing Units shall be charged as per the quoted rate uniformly, based on slab rate applicable.
NOTE: MINIMUM BILLING ASSURED IS 75,000 UNITS/ MONTH AVERAGE RECKONED ON QUARTERLY BASIS.
Minimum guaranteed SLA for Data & Voice should be 99.5%, which will be reckoned on quarterly basis.
14. PAYMENT PERIOD:
a)The successful tenderer has to claim monthly PRI charges in the first week of following month fromthe Call Centre service vendor.
b)The successful tenderer has to claim monthly Toll Free No.Call charges in the first week of the following month fromR.T.C. of Telangana State.
15. CERTIFICATION:
- I/We hereby agree:
A)to pay all Taxes wherever applicable to the concerned authorities
B)to reimburse the amount to RTC in case RTC is required to pay any amount on our behalf or paid.
2. I/WE AGREE TO ABIDE BY THE TERMS & CONDITIONS LAID DOWN AND SUPPLIED ALONG WITH THE TENDERFORM. THE INFORMATION GIVENABOVE IS TRUE TO THE BEST OF MY/OUR KNOWLEDGE.IN THE EVENT OF MY/COMPANY's/ FIRM's/ AGENCY's FAILURE TO ABIDE BY ANY OF THE TERMS & CONDITIONS, THE EMD AMOUNT PAID BY ME/US STANDS FORFEITED IN FAVOUR OF RTC.
Signature of the Representative of Firm
AUTHORISED PERSON WITH SEAL
Name :
Place :
Date :
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