Technical Services

Technical Services

Level 3

Level 3a

/ Level 3b

Know How ie expertise, experience, planning and organising skills, communication and influence skills

Learning acquired through significant practical work experience and/or formal training to apply a broad working knowledge of technical or scientific practices, methods or procedures
Tasks cover a broad area of work and require a range of different skills
The postholder is required to plan and prioritise own work activities over the days/weeks ahead in order to meet given objectives, adjusting priorities as necessary in response to changing circumstances or problems
May set work priorities for other staff
Effective communication with other team members other staff/senior staff, service users and external contacts is essential / Learning acquired through significant practical work experience and/or formal training to apply an in-depth working knowledge a wide range of technical or scientific practices, methods and procedures.
Tasks cover a broad range and require varied and multiple skills
The postholder is required to plan and prioritise own work activities over the weeks/months ahead to meet desired objectives, adjusting priorities as necessary to accommodate new pressures/frequent changes in circumstances or problems
May set objectives and work priorities for other staff
Effective communication with other team members, other staff/senior staff, service users and external contacts is essential

Problem Solvingie the level of problems and the degree of latitude to solve them, the level of complexity and creativity required

Guidance is available
The nature of problems/user requirements are clear and they can be tackled by following established work routines, guidelines and precedents / Guidance is available
The majority of problems/user requirements can be tackled by following established guidelines and precedents. Some problems will not be covered by existing guidelines

Accountabilityie the level of freedom to take action, the nature and impact of the role

The postholder is required to schedule, organise and carry out a variety of tasks and duties in order to meet required time and quality standards
Supervision is not close and the jobholder will work independently, resolving the majority of issues, and may only report progress and results / The postholder is required to schedule, organise and carry out a wide variety of tasks and duties in order to meet required time and quality standards
Supervision is not close and the jobholder will work independently in resolving problems, only reporting on progress and results

Representative Work Activities include:

Contribute to the development of new or improved methods/techniques/ equipment; suggest adaptations or refinements
Provide guidance and support to students/junior colleagues in own area in the use of standard equipment and techniques
Provide guidance on policies and procedures
Carry out a range of defined tests and analyses and present data for interpretation by others
Accurately complete documentation, records and reports
May attend meetings to support work activities/represent work unit
Ensure maintenance of current and future stock requirements of equipment and consumables for own work area; allocate resources cost effectively to achieve defined objectives
Monitor the performance of junior staff / Contribute to the development of new orimproved methods/ techniques/ equipment; adapt and refine work practices and procedures
Provide guidance and practical advice on policies and procedures to help resolve complicated issues/problems
Provide guidance and support to students/junior colleagues/academic staff in the use of complicated equipment and techniques; be recognised as a technical expert in own area
Carry out a broad range of tests and analyses and contribute to the interpretation of the results; prepare data sets for publication by others
Ensure accurate completion of documentation, records and reports by self or others
Attend meetings to support work activities/represent work unit
Ensure maintenance of current and future stock requirements of equipment and consumables for own work area; monitor allocation of financial and other resources to ensure operational and cost efficiency
Monitor the performance of junior staff

Job Level Review Tech Services Level 3 a b Jan 05