Judy McManus

Technical Writer

Technical Documentation Project Coordination Template Design Quality Assurance

PROFILE

Experienced Technical Writer with a unique blend of documentation and interpersonal skills. Broad industry exposure with a focus on system development and maintenance. Superior communication skills with the ability to interface well with customers and programmers to meet critical deadlines.

 Requirements Gathering Graphics Integration Template Development
 Concise Writing Internet Publication Technical Knowledge
 Information Translation Training and Instruction Fluency in Spanish

TECHNICAL SUMMARY

  • Accomplished in diverse software applications, including Microsoft Suite 2010, SharePoint, Test Director 8.0, RoboHelp 2002/7/8, Visio, MySQL, SnagIt; Adobe FrameMaker 5/7/8, Photoshop, Acrobat.
  • Knowledge and experience in network, database, Intranet, telephony, and legacy systems in mainframe and client/server environments, writing SOX compliant documents and compiling SOP’s.
  • Web development and document conversion utilizing HTML, JavaScript, Dreamweaver, RoboHelp, and FrontPage. Create and maintain pbwikis.

PROFESSIONAL EXPERIENCE

List reflects selected permanent and contracting employment in the greater Denver area.

AMRETechnical Writer1-2/2011Asset Management Real Estate

Complete short-term contract with Volt to write for new residential real estate firm with HUD interface:

  • Create documentation styleand establish documentation conventions.
  • Research contents and create formatfor New Employee Handbook.
  • Document system interfaces with HUD, Yardi, and IRIS.
  • Write illustrated operational procedures, e.g., Transfer, MAC (move/add/change), process RTL.

TIAA-CREFTechnical Writer2009 – 2010

Contract to 12/31/09 to write/edit SOP's on reconciliation, adjustments, reversals, processes, using GlobalCrossing for audio/video interaction; resulting documentation maintained in SharePoint. Contract extended.

Integrated Asset Services, LLCTechnical Writer2008

Author Credit Diligence Analytics User’s Guide™ on time and under budget.
Based on newly written system for the financial professional, CDA provides loan analysis for the financial professional.

  • Obtain information from Requirements, Use Cases, on-line system, and busy SME’s/developers/testers.
  • Follow unified documentation methodology standards, as the developers follow UML.

RE/MAX International, Inc.Technical Writer2004 – 2008

Working with a team of IT developers in C++, SQL, Gupta, Cognos, define documentation standards:

  • Update all systems design level documentation for ERP application software.
  • Write/Update over 300specifications and procedures for on-line and hard-copy systems documentation libraries, with version control.
  • Write documents to meet Sarbanes Oxley (SOX) requirements, e.g., login, valid data only.
  • Follow professional standards in the Statement on Auditing Standards No. 70: Service Organizations (SAS70) in all documents.
  • Write Visio process maps to visually link procedures in User’s Guides.
  • Establish methodology to create and maintain SOP’s in the library.
  • Identify risk issues to Change Management and propose solutions.

MBT, Inc.Technical Writer2003

Reporting to the Director of Marketing, for an outsourcing firm, (

  • Prepare Sales and Marketing materials based on technical specifications written offshore.
  • Compile and published US monthly newsletter to Intranet.

Global ResponseWebmaster2002 – 2005

Volunteer position with this non-profit organization ( dedicated to protecting the environment by creating partnerships for effective citizen action. Received honorarium for performing monthly website updates and revisions.

AT&TProcess Developer1999 – 2002

Research and document internal procedures for quality and efficient technical writing:

  • Author and publish over 300 accurate M&P’s across four internal organizations.
    TNOO (Telephony Network Operations Organization)
    Provisioning
    Business Development
    Service Assurance Group
  • Initiate use of document templates to improve consistency.
  • Include Visio drawings and screen captures with text.
  • M&P’s used as foundation for training documents by Education.

EDUCATION & TRAINING

Web Development Certification

New Horizons Computer Learning Center, Denver, CO, classes in Visual Basic and SQL

Instructor at Arapahoe Community College

Professional Development:

- Colorado State Teacher Certification

- Information Mapping, JavaScript, Advanced Word

- AT&T Broadband Essentials, Telephony Provisioning

Bachelor of Arts in Spanish; Minor in Education, cum laude

Long Island University, New York NY

PROFESSIONAL AFFILIATIONS

Society for Technical Communicators

Women in Cable and Telecommunications

Rocky Mountain Internet User’s Group

Plum Creek Place • 303-249-1688 • •
Highlands Ranch, CO 80126