Team LeaderRefuge Support ServicesJOB DESCRIPTION
Job Title: Area Manager Accommodation Support Services
(Central/South and North Lancashire)
Reports To: Head of SafeNet Services
Hours: 37 hoursper week (Mon - Fri), flexi to needs of the service
Salary:
Job Status: Permanent
Job Purpose:
To co-ordinate and oversee the delivery ofsafe refuge accommodation services for both adults and children, support the Team Leaders to lead the support, housing management and housekeeping teams and implement a range of practical housing management and support strategies to deliver excellent refuge services. To ensure all SafeNet services/sites are compliant with all relevant legislation and standards including Health & Safety & Fire Regulations.
Key Duties & Responsibilities
1To take a lead role,alongside the Head of Services, for the smooth and consistent operation of accommodation & support services in Central/South and North Lancashire.
2To embed SafeNets culture and approaches ensuringsafe, high quality services are delivered to all residents/clients and stakeholder agencies.
2To keep the Head of Services fully informed of all service developments, issues, problems and achievements via written and verbal reports.
3To co-ordinate staff management processes alongside Team Leaders including recruitment and selection, induction, work-shadowing and on-going training and development.
4To support Team leaders who are directly line-managing all accommodation & support service staffto ensure appropriate support, supervision and personal development systems are in place.
5Provide support and guidance to the Team Leaders through any HR processes such as grievance and disciplinary matters.
6To review and co-ordinate staff induction processes, including contributing to the design and delivery of Induction and Modular training programmes for all SafeNet staff.
9To develop the teams across SafeNet, utilising excellent communication skills both in terms of work based communications and team member inter-action and work relationships.
10To help establish, apply, operate and consistently review appropriate work systems, processes and procedures, based on existing SafeNet systems and updated where needed to meet the specific needs of each Service.
11Oversee the effective implementation of Safeguarding Policies & Procedures for adults and children across all refuges. Regularly review Safeguarding alerts to ensure the Support and Children’s Teams are competent to apply safeguarding measures through regular training and ensurelearning informs future practice.
12To undertake fundraising activities for SafeNet, including application to relevant grant giving bodies; donations of goods in kind and resources to support services and also to directly benefit residents who need financial assistance setting up their new homes and for associated costs.
10To oversee compliance of housing management procedures, including financial procedures, handling cash, security of resources, keeping clear and accurate records and monitoring all relevant information. This involves working closely with Finance and Administration staff and the Head of Services to ensure proper financial procedures are followed.
11To produceregular internal service reports including clear and accurate performance management information and contribute to a range of SafeNet reports and communications to various audiences, for internal purposes and also for external bodies ie statutory agencies and funders when required
12To support Team Leaders to ensure regular ‘Health and Safety’ and Risk Assessment Procedures are carried out and to oversee the implementation of Health and Safety procedures across sites, including all regular security procedures and that this is consistently applied by the team.
Strategic Objectives and Service Development
1Build positive relationships with statutory and voluntary agencies, in particular building good working relationships with referral agencies, commissioners/funders ensuring SafeNet continue to work in partnership to deliver key local strategies and initiatives.
2Contribute to continuous improvement of services and improve competitiveness in tender processes.
3Maintain sound working knowledge and understanding of local and national priorities in relation to domestic abuse and be able to share this knowledge as appropriate within the organisation.
4Establish, apply, operate and consistently review work systems, processes and procedures, based on existing SafeNet systems, update where needed to meet the needs of the project.
Performance and Quality
7Ensure compliance across contracts the requirements of regulatory and statutory bodies, best practice and relevant legislation.
8Keep up to date with the external operating environment by utilising best practice and benchmarking to improve the service.
Risk Management
9Responsible for identifying risks within the service area and for the design and implementation control systems to enable risks to be managed effectively.
Corporate Management
10As a member of the Leadership Team take responsibility and contribute actively to corporate decision making, policy formulation, business development and the achievement of strategic aims and objectives.
11Develop services in accordance with Calico’s Corporate Plan & SafeNet’s Service Plans
12Actively display and promote behaviours which are congruent with the Calico Groups values.
13To work closely with colleagues across the Calico Group and other agencies and assist with establishing joint working initiatives and protocols which support refuge residents.
Footnote
This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the post holder’s responsibilities.
SafeNet Domestic Abuse Service
PERSON SPECIFICATION
POST:Area Manager Accommodation & Support Services
(Central/South and North Lancashire)
Candidates will be assessed on their ability to meet the criteria detailed in this Person Specification. Please show how you meet this in your application. All criteria are essential unless indicated as desirable only.
Selection Criteria / Essential/Desirable
E/D / Means of Assessment
Organisation Skills & Experience:
1 / Experience of leading diverse teams and able to evidence leadership qualities including excellent communication and team building skills / E / A/C
2 / Time and resource management abilities / E / A/C
3 / Ability to establish and co-ordinate appropriate work systems / E / A/I
4 / Ability to use all necessary IT including spreadsheets and databases and to monitor data / E / I
5 / Experience of managing teams within a supported housing setting / E / A/I
SKILLS AND KNOWLEDGE:
1. / Knowledge and understanding of domestic abuse and violence and how this impacts on women and children at risk / E / A/I
3. / Understanding of the specific needs of children and young people living in safe refuge and experience of meeting those needs. / E / A/I
4. / Knowledge of key agencies and evidence of excellent partnership working / D / I
5. / Experience of housing management, financial and administrative tasks / E / I
6. / Knowledge and experience of managing support for the diverse range of needs of residents such as for women from BME communities, women with additional health needs and also of associated issues, ie poverty, offending behaviour etc. / E / I
7. / Knowledge, experience and understanding of ethnic minority domestic abuse issues such as forced marriage, so-called honour based violence and FGM / E / A/I
8. / work responsibly using strong self management skills with a high degree of self-motivation, initiative and flexibility / E / A/I
9. / leadership and communication skills to communicate clearly with staff, clients and external agencies both verbally and in writing / E / A/I/T
10 / to understand the issues affecting victims and survivors of domestic abuse from a variety of backgrounds and inspire the confidence of the resident group / E / I
11 / ability to think clearly and act appropriately in stressful situations / E
OTHER REQUIREMENTS:
1. / High level of commitment and enthusiasm for further success of the Charity / E / I
2. / Commitment to Equality and Diversity, Customer Care and the delivery of quality services / E / I
3. / Understanding and respect the issues around confidentiality / E / I
4. / Ability to be flexible in hours worked / E / I
5. / Possession of full current driving licence / D / A/C
Method of Assessment
A Application form
IInterview
P Presentation
W Written Exercise
SSkills test
CProduction of Certificates
Finance/Lancaster tender/ DD Aug 2010