JOB DESCRIPTION

August 2017

Job title: Job CoachDepartment: London Skylight

Team:Employment Services TeamJob holder:

Reporting to: Team Leader, Employment Services

Aim

  • To provide a proactive, highly aspirational coaching service, including information advice and guidance to motivate and empower homeless people to find sustainable employment

Dimension

  • Responsible for managing a budget for financially supporting clients when they start work

Circumstances

  • A satisfactory enhanced disclosure from the Disclosure and Barring Service is required for this role which will be checked against the Barred Lists for working withyoung adults and children
  • 35 hours per week. Some evening and weekend work may be required, time off in lieu will be given in accordance with Crisis’ TOIL policy
  • Based in London Skylight in Aldgate East
  • This role is fully funded by the Big Lottery Fund and the European Social Fund (ESF)

Salary

  • £34,545per annum

The Role

The Job Coaches form the backbone of the service that the Employment Services Team provides. They use a mixture of Coaching and Information, Advice and Guidance in order to support homeless and recently homeless people into work. The TMD (Tackling Multiple Disadvantage)JobCoach will support a variety of homeless peopleeligible for the TMD contract to get back into work.

Organisational chart

Principle Accountabilities

  • Manage a caseload of TMD eligible clients to support them into work
  • Market the service to generate appropriate referrals and establish working relationships with relevant organisations
  • Effectively assess and process participant enrolments to the project, ensuring that clients meet any eligibility criteria and are ready for the support they will receive
  • Give appropriate job coaching, information, advice and support to clients on a one-to-one basis
  • Conduct holistic assessments of clients’ needs, resulting in a clear and jointly agreed action plan to address any barriers to employment
  • Deliver a flexible and accessible service to clients including, where necessary, an occasional early evening service
  • Develop and deliver individual and group activity that builds upon participant peer support, training and employability skills
  • Coach participants in developing practical skills in areas of budgeting and financial capability
  • Undertake accurate and timely “better off” calculations for clients and provide appropriate advice on applying for “in and out of work” benefits
  • Where necessary, effectively manage the signposting of clients to appropriate services, in line with the aims of the project, so that they receive a support package tailored to their needs
  • Develop and maintain an in-depth knowledge of local programme provision, relevant agencies and opportunities for employment,training and volunteering
  • Ensure the accurate and timely updating of the client database to inform monitoring and evaluation of the project
  • Ensure all evidence of client activity and outcomes is collected and collated in accordance with Crisis and funder requirements
  • Manage and deliver targets as set by Crisis and funder
  • Operate and encourage a client-focused culture to ensure that feedback is promoted and appropriately reported

General

  • Develop and maintain an understanding of the charity’s work and the needs and circumstances of homeless people
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person Specification

Essential

  1. Experience of working on projects funded by European Social Fund, and in line with contract compliance requirements
  2. Educated to NVQ4in Information, Advice and Guidance, or relevant qualification/work experience in the sector or a similar post, and the willingness to study for IAG qualification
  3. Experience of supporting unemployed adults to find and sustain work
  4. Experience of promoting a service effectively to outside organisations
  5. Understanding the barriers unemployed and homeless people face in accessing training and employment
  6. Able to evidence working to employment related targets and achieving them
  7. Excellent interpersonal communication skills, able to develop and maintain working relationships with a diverse range of providers and individuals
  8. Ability to coach clients to overcome the barriers to training and/or employment and meet their potential
  9. Sound organisational skills, able to: prioritise, work under pressure, work flexibly, work on own initiative and meet deadlines
  10. Good computer skills (including Word, Excel, internet & Outlook as a minimum)
  11. Knowledge of relevant DWP benefits information and the ability to apply that knowledge
  12. Ability to complete paperwork and files to a high degree of accuracy including monitoring and data entry
  13. Commitment to Crisis’s purpose and values including equality and social inclusion

Desirable

  1. Understanding of homeless people and the causes and impacts of homelessness

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.