TO: Byers Engineering Quality Steering Committee
FROM: Mike Morris, Quality/Recruiting Manager
SUBJECT: Quality Steering Committee Minutes
Meeting Details
Date: Monday, March 15, 2010
Time: 9:00 am EST
Location: Conference Call
Attendees:
Tim Parker
Chairman
Mike Morris
Quality/Recruiting Manager
Larry McGuire
BEC VP-Southeast
Dan Clark
BEC VP- Business Development
Jim Payton
Manager- FGA
Steve Hendrix
BEC VP- FGN
Objective:
To identify areas of improvement, clarify and discuss issues, monitor company objectives, and insure the QMS is in good working order. This includes current and new account implementation,the System is implemented with all personnel, they distribute and control documents to the extent necessary at each location, they empower their employees to work within the QMS to ensure the objectives are met, and work Instructions, specific to each location are available to all personnel at the location, to more fully define the QMS responsibility and authority for that specific location.
Alsoto identify resources required, including the assignment of trained personnel, for management, performance of work, and verification activities including Internal Quality Audits, budget sufficient funds to maintain the system and implement new facilities, review the resources at each Management Review to ensure they are sufficient for continued maintenance of the QMS, and if resources are insufficient, allocates additional resources.
Agenda:
Following is the agenda for the meeting: (not in chronological order)
Old Business
3 areas
New Business
5 areas
Closing
Suggestions
Next Steps
Attendance
Old Business
1. GAP Analysis and QMS Documentation
Offices to be included in the certification.
Scope of services for the certification.
Scope Statement.
Gap analysis review.
Required documentation and existing documentation.
2. Business/Quality Objectives
Establish Quality Business Objectives and TL900 Measurement objectives.
3. Quality Survey
Develop Client Quality Survey to be sent out at the end of 2010’s first quarter.
New Business
1. QMS Document Review
Review of QMS documentation… Approval of QMS documentation by the President.
The division president, Tim Parker, has been reviewing documentation on an ongoing basis and has approved all documentation to be reviewed by the Steering Committee. At this time all QMS documentation is approved for dissemination.
7.8.2 was included.
2. Business/Quality Objectives
Objectives set and agreed upon. These were discussed with all the members of management at the Managers Meeting in February.
3. Quality Training
Quality training approved and scheduled for 2nd QT of 2010
Mike Morris developed “Quality Improvement Concepts” Training for the employees involved in the TL9000 certification program. This will be conducted during April 2010.
4. BEC Internet Portal to house QMS data
Discussion of web site vs. Lotus Notes to house QMS data.
While Lotus Notes provides an opportunity to place the QMS information on a platform for all to see… it is uncertain how many team members can actually see the parts of the Notes program that is required to view the material that would be posted… webmail for example.
Therefore, if we can get a reasonable quote it looks as if an Intranet/Internet Portal would be the best for getting the information to the masses. We could also add a client side to this and make certain items visible to our clients.
5. Client Survey approved and developed for Internet
The client survey will be web based and results emailed back to the quality office.
We were successful in reaching out to the Byers web developer and they have created an on-line survey for our clients.
http://www.byers.com/client_survey.html
6. Important Dates
QMS Implementation Training
April, 2010
This training will insure that each PC has grasped what their role in the QMS is. Insure that the developed procedures are being followed and are correct according to our business needs. Identification of records and storage, disaster recovery, etc.
Document Review by DNV
August 30, 2010
Mike Morris will send the Quality Manual to the DNV auditor for review.
Internal Audits by Byers
Atlanta, Manchester, Marlborough week of September 20, 2010
Audit performed by Byers to insure the QMS is being followed.
Initial Visit By DNV
September 27, 2010 (Atlanta Office only… 1 day)
TL9000 Certification by DNV
Atlanta, Manchester, Marlborough week of October 25, 2010
3rd party certification audits for each office.
Next Quality Steering Committee Meeting
To be announced
Mike Morris
Quality/Recruiting Manager
Byers Engineering Company
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