GREGG PARKS

(214) 662-8036 |D/FW, TX75019| |

Business Analyst

Systems Optimizer | Data Manipulator | Collaborator

Experienced Information Technology Business Analyst and Engineer of 15+ years who thrives in identifying and solving problems through rigorous analysis. Earnestly discovers and analyzes requirements, produces documentation, tests and implements results to optimizeapplications and processes for growth and profitability. Decidedly adaptable to technological and business modifications. Results oriented and socially skilled to produce superior outcomes.

Professional Experience

OCWEN FINANCIAL – Lewisville, TX

Ocwen Financial is fourth-largest mortgage servicer in U.S. and largest non-bank U.S. mortgage servicer

IT Business Analyst 4/2011–12/2014

Gathered and refined requirements, planned and monitoredUser Acceptance Testing (UAT), managed software implementation, trained 2nd level support, conducted root cause analysis, built on-time, on-demand analytical reports and regularly presented to upper management.

  • Saved $57,000 per month by eliminating unused MIP (Mobile Information Protection) accounts and negotiated reimbursement from EDS / HP
  • Achieved first year savings of $138,000 by implementing MozyPro software in lieu of prior backup software.
  • AnalyzedEDS / HP contract definitions of Tiered Service which produced a re-categorization of service tickets resulting in $20,000+ recovered and expected 10-15% lower monthly charges.

Enterprise Desktop | End User Computing Analyst4/2010–4/2011

Gathered requirements and teamed with application and business unit managers.

  • Generated master computer image with 90+ mortgage and financial applications for 2010 and 2011 Disaster Recovery initiatives that met goals as verified by Sungard Availability Services.

Senior Technical Support Analyst8/2004–4/2010

Hired as part ofinitial team of new, consolidated service help desk for GMAC Mortgage / GMAC ResCap.

  • Improved build of Technical Support Service Desk assisting 14,000+ associates
  • Increasingly supported Security, Incident Management, Network Operations, and Windows Engineering and trained / mentored 10+ analysts.

GREGG PARKSPage 2

ExxonMobil– Dallas, TX (contract through AIC) 2000–2004

Global oil and gas leader

Technical Analyst

Contracted to NASC (North American Support Center) to provide technical issue resolution and security authorizationto operations personnel including the Board of Directors.

  • Achieved 130% of departmental goals and produced internal savings of $119,340 per month.

Analysts International Corporation (AIC) – Dallas, TX 1999–2000

Leading technical staffing company in North America for over 40 years

Software Support Analyst| Network Administrator

  • Provided internal support of networked servers and desktops for branch office personnel.
  • Administered ~25 Windows-users accounts and analyzed Server and PC hardware / software.

IBM Global Services – Southlake, TX (contract through AIC) 1997–1999

Premier IT company

Technical Support Technician

Contracted to small team to support ~200 desk-side users and assist with network administration.

  • Completed Y2K conversions of desktops, laptops and Windows Servers.
  • Managed Windows and OS/2 File Server backups to avoid permanent data loss.

Excel Telecommunications – Dallas, TX 1996–1997

4th largest telecom carrier in North America, acquired by VarTec Telecom

System Administrator| Software Support Engineer

Administered Windows and Exchange accounts, and resolved technical support issues for ~2000 associates.

Microsoft Product Support Services – Irving, TX 1994–1996

Market dominant in both the IBM PC-compatible operating system and office software suite markets

Software Support Engineer

Resolved customer requests for support of Microsoft Office Suite and roll out of Windows 95 OS.

Professional Development

Texas A&M University – Bachelor of Science Graduate cum laude

Northlake College – Business Analysis Essentials, CCNA courses

Microsoft Certified– Windows NT 4 Admin and Core Technologies, Implementing Database Design in SQL Server 6.5, Networking Essentials

CompTIA– A+ Certified Professional

Cisco–Unified Computing System Workshop

Microsoft Office, Word, Excel, Excel Formulas, Pivot Table, Charts, SharePoint, Visio, Project, MS-SQL, HTML, PowerShell, NetIQ DRA for AD, Business Objects, IBM Integrated Service Management Library, Altiris Deployment Solution, Peregrine Service Center, Computer Associates Service Desk