Summary of Terms and Conditions of Service

Person specification

Criteria / E
S
S
E
N
T
I
A
L / D
E
S
I
R
A
B
L
E / HOW IDENTIFIED
AND ASSESSED
AP = application
AS = assessment
I = interview
P = presentation
R = references
EDUCATION/QUALIFICATION AND TRAINING
A current student at King’s College London / *
KNOWLEDGE/SKILLS
Able to project King’s and King’s Health Partners positively, clearly and effectively in all communications, written and spoken / *
An interest in higher education fundraising / *
Previous experience of using databases / *
Knowledge of programmes such as MS Excel, MS Word and Email etc / *
EXPERIENCE
Previous office experience / *
Previous experience of communicating with a diverse range of people. / *
Previous experience handling telephone calls (either inbound or outbound) / *
Previous Fundraising experience / *
PERSONAL CHARACTERISTICS/OTHER REQUIREMENTS
Ability to work as part of a team but also use initiative / *
Able to work accurately and systematically / *
Exceptional interpersonal skills with the ability to interact with individuals at all levels / *
Commitment, energy and enthusiasm to inspire / *
Understanding of the higher education sector / *
Attention to detail / *
Calm and mature attitude / *
Ability to manage you time between your studies and a part –time job. / *
Excellent listening skills / *
Reliability and dedication to the role / *

Summary of terms and conditions of service

Period of AppointmentOpen ended

Probation3 weeks

Pay£9.15 per hour

Annual leaveN/A

Confidentiality

In the course of your work you may have access to personal or confidential information which must not be disclosed or made available to any other person unless in the performance of your duties or with specific permission from your Head of School/Department/Division. (In particular if your work involves the handling of clinical samples and/or patient data, NHS policies for the maintenance of security and confidentiality of NHS systems and data must be observed). Breaches in confidentiality may lead to disciplinary action.

No Smoking Policy

King’s College London is committed to maintaining a healthy environment for staff, students and visitors. Therefore, please note that smoking is not permitted in any of the College buildings or in College vehicles. Smoking is also not permitted immediately outside the entrances to College buildings or near to windows and air intake units. Staff working at associated NHS trust sites or other premises should adhere to whatever policy is in place at these locations.

NB. This information is provided as guidance only, and does not form part of the employment contract.

Further particulars

The College

King’s College London is:

one of the top 20 universities in the world (2013/14 QS World University Rankings)
The Sunday Times ‘Best University for Graduate Employment 2012/13’
the fourth oldest university in England
research-led and based in the heart of London

King’s has over 25,000 students (of whom more than 10,000 are graduate students) from nearly 140 countries, and more than 6,500 employees.

King’s provides world-class teaching and cutting-edge research:

In the 2008 Research Assessment Exercise for British universities, 23 departments ranked in the top 25 per cent of British universities.
Over half of our academic staff work in departments that are in the top 10 per cent in the UK.
The College is in the top seven UK universities for research earnings with an overall annual income of nearly £525 million.

King’s has nine Schools of Study:

Arts & Humanities
Biomedical Sciences
Dental Institute
Dickson Poon School of Law
Florence Nightingale School of Nursing & Midwifery
Institute of Psychiatry
Medicine
Natural & Mathematical Sciences
Social Science & Public Policy

World Questions | King’s Answers campaign

The College is in the midst of a five-year, £500 million fundraising campaign – World Questions | King’s Answers – created to address some of the most pressing challenges facing humanity as quickly as feasible. The campaign’s five priority areas are Neuroscience and mental health, Leadership and society, Cancer, Global power and Children’s health. More information about the campaign is available from the World Questions | King’s answers website:

The Post

This position will report to the both the Direct Marketing Officer (Rachel Spencer) and the 5 call centre supervisors.

The telephone campaign at King’s College London raises close to £100,000 each year to go towards all of our research projects (as mentioned in the campaign section above), student bursaries and scholarships, and our libraries. You will raise money for the College by speaking to previous graduates of the College and also parents of current students here, and asking for single and regular donations. During these calls you will always project King’s College London in a positive light, and whilst people will not donate during every call, you will try to ensure each person enjoys their call.

You will have personal targets set for each shifts, which will relate to the number of dials, completed conversations and donations. For the upcoming campaign these will be 80 dials, 8 contacts and 1 or 2 donations depending on the type of people you will be calling. We will always attempt to match up callers to graduates that studied in the same department as them, to help build a stronger rapport.

The call centre where all telephone calls are made is based at Drury Lane building:

You will not be able to apply for this job without being able to work in the call centre.

You will be expected to work a minimum of 2 shifts per week. There are 8 shifts carried out each week:

-Monday to Friday evening: 17.45 – 21.15

-Saturday: 13.30 – 17.00

-Sunday: 10.30 – 14.00 and 15.00 – 18.30

Upon being offered the role, you will be asked for your preference of shifts, and we will try to match these where possible.

You will be paid £9.15 per hour + holiday in this role, and will be paid weekly via the College’s temping agency:

Next steps in the recruitment process

The deadline for this position is Monday 12th October.

Unfortunately due to the large number of applications we receive, we are not able to get back to you if you are unsuccessful. However if you would like any feedback on your application, please do not hesitate to get in contact from 20th Octoberby emailing

Interviews for the role will take place on the week beginning the 19th October – 23rdOctober.

If you are then successful, the term’s calling will run from 2nd November – 11th December.