Suggestive Selling (Part 1): Multiple-Choice Answer Sheet
MULTIPLE CHOICE QUESTIONNAIRE ANSWER SHEET:Suggestive Selling: Part 1Name: / ID No.: / Store:
Date: / Score: / /22 / %:
Marker:
SECTION ONE
Select the correct option by ticking the appropriate box in the right hand column.
Marker: The ticked answers are the correct option.
1. / In order to sell more menu items to your guest and increase your tips, you must –
(a) / Have the right mindset. /
(b) / Get your guests to like and trust you. /
(c) / Entice them with exciting information. /
(d) / All of the above. /
2. / If you are pushy and demanding, your guests will feel that –
(a) / You have their best interests at heart. /
(b) / You are only interested in scoring big tips and don’t really care about them. /
(c) / You are simply doing your job. /
(d) / (a) and (c) above. /
3. / Guests will only say “NO” to your suggestions because -
(a) / They are being spiteful. /
(b) / They simply do not want what you are suggesting. /
(c) / They could be allergic to certain food items. /
(d) / (b) and (c) above /
Score for this section / / 3
4. / The secret to successful Suggestive Selling is to –
(a) / Be pushy and brow-beat the guest into ordering your suggestions. /
(b) / Give up as soon as they say “No” to your suggestion. /
(c) / Look enthusiastic, be honest and know your menu so that your guests believe you know what you are talking about. /
5. / On average, how much extra money do people take with them than they actually plan on spending?
(a) / Nothing extra. /
(b) / 5% extra. /
(c) / 20% extra. /
(d) / 50% extra. /
6. / What determines the size of your tip?
(a) / The size of your smile. /
(b) / The speed of your service. /
(c) / The size of the bill. /
(d) / All of the above. /
7. / Having the correct communication skills means -
(a) / You always approach your guests table with confidence and a big smile. /
(b) / You speak loudly and clearly. /
(c) / You keep your distance and look disinterested and withdrawn. /
(d) / Answers (a) & (b) /
8. / Your guest will not be polite (“nice”) when complaining about something if you -
(a) / Have been friendly, helpful and enthusiastic. /
(b) / Have served them without going to any extra effort to make them feel welcome. /
(c) / Have been rushed and busy and have not served them very well. /
(d) / Answers (b) & (c). /
Score for this section / / 5
SECTION THREE:
Select the correct option by ticking the appropriate box in the right hand column.
Marker: The shaded answers are the correct options.
1. / People who smile make more money. / T / F
2. / People buy from people they like. / T / F
3. / 60% of your guests are likely to say “No” to your suggestions / T / F
4. / There is no point in continuing to make suggestions oroffering alternatives to your guest once they have said “No” to something. It is better to simply keep quiet and leave them to decide on their own. / T / F
5. / The more you offer a guest, the more opportunities you give him to say “Yes”. / T / F
6. / When dealing with a large table, speak softly and to one of the guests only. They will be able to repeat what you are saying to the rest of the group / T / F
7. / In order to earn good tips, you must ensure that Good Service and Sales go hand in hand. / T / F
8. / Guests like to be addressed in their own language. / T / F
9. / Always keep product descriptions short but interesting. / T / F
10. / It is okay to exaggerate about the size of our steaks. If you make them sound really huge, you will probably sell more and earn more tips! / T / F
11. / Always approach your guests table with your arms folded and your fists clenched. This portrays good body language. / T / F
12. / People generally trust someone who can look them in the eye. / T / F
Score for this section / / 12
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