Successmaker Enterprise 1.7.2 SP2

SuccessMaker Enterprise 1.7.2 SP2

Server Installation Guide

Microsoft Windows Server 2000

Microsoft Windows Server 2003

Microsoft Windows Server 2008 (including R2)

Released May 2011

SuccessMaker is a registered trademark of Pearson Education, Inc. or its affiliates.

Sybase is a registered trademark of Sybase, Inc.

The data and names used to illustrate the screen images may include names of individuals, schools, companies, brands and products. All of the data and names are fictitious; any similarities to actual names are entirely coincidental.

This version of the SuccessMaker software was adapted for use within the United Kingdom by RM Education plc under licence from Pearson Education, Inc.

Text from Pearson Education Installation guides has been localised with permission from Pearson Education, Inc.

All other rights, including copyright and trade secret rights, in this software product, owned and reserved by Pearson Education Inc. and its licensors. Copyright © 2009 Pearson Education, Inc. All rights reserved.

This software product may only be used under licence as expressly authorised by RM Education plc.

Release 2 Installation Guide – 23/02/2012

Contents

Introduction

Basic Requirements

Microsoft Windows Servers

Microsoft Windows Workstations

Installation Checklist

Software

Additional information required

Installing SuccessMaker Enterprise 1.7.2 SP2

Creating a Shared Folder for Windows Workstations

Setting access permissions for the SME folder on the server

Installing Sybase Adaptive Server Anywhere 9

Installing Sybase Adaptive Server Anywhere 3850 EBF

Installing Sybase Adaptive Server Anywhere 3951 EBF

Installing the SuccessMaker Enterprise 1.7.2 Management System

Modifying User File Rights

Configuring the SuccessMaker Enterprise SQL Service

Installing SME Courseware to the Server

Installing SME 1.7.2 on Microsoft Windows clients

Adding the course license code

Running the UK Localisation CD

Installing Service Pack 1

Installing Service Pack 2

Creating a test pupil user

Testing SuccessMaker Enterprise

Backing up your SME Database

Troubleshooting your installation

SME SQL Service start issues

JZ006 errors when launching SuccessMaker Enterprise client

“Unable to load the program. Please check your network connection and try again.”

“Please insert SuccessMaker DVD 1 in to the CD-ROM drive.” when launching courses

Introduction

SuccessMaker Enterprise 1.7.2 includes support for Microsoft Windows XP, Microsoft Windows Vista and Microsoft Windows 7 computers.

This guide tells you how to install SuccessMaker Enterprise1.7.2 SP2 on a local server running:

Microsoft® Windows® Server 2000 SP4
Microsoft® Windows® Server 2003 SP2
Microsoft® Windows® Server 2008 (32bit or R2)

Basic Requirements

Microsoft Windows Servers

TCP/IP is installed and configured with a static IP address on your server
8 GB of free disk space to install the SuccessMaker Enterprise management system and course content
300 MB of free disk space on the server’s system drive to install Sybase SQL Anywhere 9 software.
A DVD drive in the server (or client).

Microsoft Windows Workstations

Microsoft Windows XP Professional SP2
Microsoft Windows Vista Ultimate
Microsoft Windows Vista Business
Microsoft Windows 7
Screen resolution of 1024 x 768 or above (widescreen resolutions are supported)
220MB free disk space
A DVD drive to install SuccessMaker Enterprise if server does not have a DVD drive
Adobe® Reader® software installed to view the PDF documentation. You can download this free from
QuickTime® Player version 7.2.x or later installed to view lessons. You can download QuickTime free from

Installation Checklist

To complete the installation successfully, it is essential that you have the following resources and information on hand. Please complete the checklist below before starting installation.

Important: This SME installation process requires a server reboot. Bear this is mind when carrying out the installation.

Software

You will require the following installation disks

SuccessMaker Enterprise v1.7.2 Installation DVD
SuccessMaker Enterprise v1.7.2 Content DVD
SuccessMaker Enterprise v1.7.2 Service Pack 1 & 2 Installation CD
SuccessMaker Enterprise v1.7.2 UK Localisation and RM Community Connect Package

Additional information required

An appropriate administrative user name and password for the server:

Username:______

Password: ______

IP address of server: ______

Courseware licence key. If you can’t locate this key please contact RM Support who can issue a new one. Call us on 0845 404 0000 or email

Licence Key: ______

Installing SuccessMaker Enterprise1.7.2 SP2

Note: These instructions assume that you are creating a specific folder/share to host SuccessMaker Enterprise. However you can install to an existing folder/share on your network as long as the default permissions are set.

The folders created by the installation must be in the root of the mapped drive to allow the program to be run correctly.

Creating a Shared Folder for Windows Workstations

Before you install SME 1.7.2 SP2, you must create a shared folder on your server for your network users.

Create a new folder on a physical drive called SME
Right-click the new SMEfolder...... click Properties
Click the Sharing tab
Click the Share this folder radio button

Enter SME as the share name
Enter SuccessMaker Enterprise 1.7.2 as a comment...... click Permissions

Highlight the Everyone group

tick the Full Control box in the Allow column...... Click OK, OK

Setting access permissions for the SME folder on the server

NTFS file permissions for to the files and folders in the new/existing share used for SuccessMaker Enterprise must be set as following. Note that non-administrative users only require RX permissions.

Administrators / Full Control
System Account / Full Control
Staff users / RX (Read/Execute)
Pupil users / RX (Read/Execute)

If you already have standard groups for Pupils and Staff, you can allocate the permissions to these existing groups.

Installing Sybase Adaptive Server Anywhere 9

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive

Click the Start button and then click Run.

EnterX:\Sybase\anywhere\Win32\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No
Welcome...... click Next
License Agreement

Select United Kingdom
Select I accept the terms of this agreementoption...... click Next

Choose Location...... click Next
Choose Shared Components Location...... clickNext
Select Components...... click Next
Server License

Enter your school name in the Name and Company fields
Enter 1000 in the Licensed Units field
SelectNetworked Seat (per-seat) model...... click Next

Select Program Folder...... click Next
StartCopying Files...... click Next
Setup Complete

Deselect Yes I want to view the iAnywhere Online Resources...... click Finish

InstallShield Wizard Complete

Select No, I will restart my computer later...... click Finish

Installing Sybase Adaptive Server Anywhere 3850 EBF

Note: Sybase ASA 3850 EBF is a service pack for Adaptive Server Anywhere.

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive.

Click the Start button and then click Run.

EnterX:\Sybase\EBF\Win32\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

Choose Setup Language...... click Next
Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No
Setup has detected that this system does not support short file names (8.3). This will prevent some of the sample databases from being generated during the install click No
SQL Anywhere 9 EBF...... click Next
License Agreement

Select United Kingdom
Select I accept the terms of this agreementoption...... click Next

Choose Location...... click Next
Choose Shared Component Location...... click Next
Choose Samples Location...... click Next
Select Components...... click Next
Start Copying Files...... click Next
Setup Complete

Deselect Yes, I want to view the ReadMe file...... click Finish

Select No, I will restart my computer later...... click Finish

Installing Sybase Adaptive Server Anywhere 3951 EBF

Note: Sybase ASA 3951 EBF is a servicepack for Adaptive Server Anywhere, and provides support for 64bit platforms.

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive.

Click the Start button and then click Run.

Enter X:\EBF3951\SA9_Full_WIN32.902_EBF_3951.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

Welcome to the InstallShield Wizard...... Click Next
Choose Setup Language...... click Next
Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No
SQL Anywhere 9 EBF...... click Next
License Agreement

Select United Kingdom
Select I accept the terms of this agreement option...... click Next

Choose Location...... click Next
Choose Shared Component Location...... click Next
If you see a message stating you are using Windows Vista and access to the Program Files folderclick OK
Choose Samples Location...... click Next
Select Components...... click Next
Start Copying Files...... click Next
Setup Complete...... click Finish

Installing the SuccessMaker Enterprise 1.7.2 Management System

Note: This Management System installation will only installed to a mapped drive letter. Ensure that the SME folder is mapped on the server before running the installer.

Open Windows Explorer.
On the Tools menu, select Map Network Drive

In the Drive select the drive you will be mapping on the client computers
In the Folder box type \\ServerName\SME...... click Finish

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD into the servers DVD drive

Click the Start button and then click Run. EnterX:\School\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK
Welcome to Pearson ...... click Next
Pearson Setup Instructions...... click Yes
Installation Type, Select Local Server Installation...... click Next
Select Drive

Select the drive you have mapped...... click Next

Database Server Information

IP Address – This servers fixed IP address
Port #- Leave the default 2638 TCP port...... click Next

Server Information...... click Next
Information Summary...... click Next
Product Registration

Lab Name – Enter your school name (the text entered here is displayed on the login screen for SuccessMaker Enterprise)
Lab Number – Enter your RM Customer ID
Database ID – Leave default...... click Next

Product Registration Summary...... click Next
Do you want to install Sybase 9?...... Click No, then Finish
Setup Type,

Select Windows...... click Next

Select the Path to Install Sybase 9 ...... click Next
Select the Path to Install Sybase 9 Shared Folder...... click Next
Please Restart your system, select No, I will restart my computer later...... click Finish

Modifying User File Rights

After you install SuccessMaker Enterprise 1.7.2 on your server, you must set additional rights to one of the SuccessMaker folders.

To modify user file rights:

Log on to your server as a user with administrative rights.
Open the RMPublic\ResultsManager\SuccessMaker\SupportS folder.
Right-click the Doc folder, click Properties.
Click the Security tab.
Highlight the Everyone group.
Tick the Modify access permission.
Click Advanced then tick Replace permission entries on all child objects with entries shown here that apply to child objects.
Click Apply, Yes, OK and OK.

Configuring the SuccessMaker Enterprise SQL Service

This section details how to create the SQL Database service for SuccessMaker Enterprise 1.7.2

1.From the Windows Task bar click StartProgramsSQL Anywhere 9Sybase Central

2.Highlight Adaptive Server Anywhere 9 from the folder list

3.Choose the Services tab

4.Click the New Service icon in the toolbar.

5.The Create a New Service wizard is displayed

6.Type SME as the new Sybase service name...... click Next

7.Which type of service do you wish to create?

Select Network Database Server...... click Next

8.What executable do you want to use for this service?

Leave default...... click Next

9.What Parameters do you want to use for this service?

-n SME -qp -ti 0 -xtcpip X:\SME\ResultsManager\SuccessMaker\database\SME.db

...... click Next

Important: In the parameters above, X: is the physical drive letter to where you installed the SuccessMaker Enterprise Management System. Ensure that you do not enter the mapped drive letter in the command line.

10.Under which account do you want this service to run?

Select Local system account
Deselect Allow service to interact with desktop...... click Next

11.Which startup type do you want to use for this server?

Select Automatic...... click Next

12.Select the Start the service now box...... click Finish

13.In Sybase Central services, check that the service is running, and then close the program.

Installing SME Courseware to the Server

IMPORTANT: SuccessMaker Enterprise courseware can be installed to the server at the server itself. If the server does not have a DVD drive, the courseware can be installed from any workstation which has a DVD drive.

Insert the SuccessMaker Enterprise 1.7.2 Content DVD into the servers DVD drive

Click Start, then Run. Type X:\setup.exe (where X: is the drive letter of your DVD drive)click OK
Introduction...... click Next
Install Location

Select your SME mapped drive...... click Next

Choose Install Set, ensure only the following 12 courses are ticked. The other courses are not activated and will not run, so installing them will waste 3.5 GB of disk space.

Discover English
First Adventure Bookshelf
Initial Reading
Maths Concepts and Skills
Math Investigations
Math Processor
Reading Adventures
Reading Investigations
Reading Readiness
Reader’s Workshop
Spelling Skills
Writer’s Studio...... click Next

Pre-Installation Summary...... click Install
Install Complete...... click Done
Remove the DVD from the drive.

Installing SME 1.7.2 on Microsoft Windows clients

This section tells you how to set up SME 1.7.2 on your Microsoft Windows clients.

NOTE: The first workstation has to be manually installed to allow the subsequent SME Service Packs to be installed. Once this install guide has been completed you can create an MSI or update your station images with the new SuccessMaker Enterprise client.

The SuccessMaker Enterprise program runs through a mapped drive, and it is essential that this drive is available to all users of the program on logon to the computer.

Some SuccessMaker Enterprise courses require QuickTime 7.2 or later installed. Ensure you have installed this before proceeding.

Click the Start button and then Run. Enter M:\ResultsManager\SuccessMaker\WorkSt\Setup.exe (where M: is your mapped drive letter) click OK

Introduction...... click Next

Note: On Windows Vista and Windows 7 computers it may ask which drive letter you are installing the client program from. See screen shot below. Windows 2000/XP will skip this stage.

Note: Before you can setup.exe on a Windows Vista or Windows 7 workstation, you must turn off User Account Control (UAC). If this feature is not turned off you will not be able to install to a mapped drive.

Pre-Installation Summary...... click Install
Install Complete...... click Done
System Restart Required...... click Yes

A shortcut to SuccessMaker Enterprise is created on the Desktop and also within the Programs structure off the Start menu. You will need to make sure that this shortcut is distributed to your pupil and staff desktops for the required users.

Adding the course license code

Logon to your test workstation as a standard pupil user.
Click Start, All Programs, Core Programs and then select the RM SuccessMaker Enterprise shortcut. The SuccessMaker Enterprise login screen should now load.
Login using

User = sysman

Password = smelearn

Click on the Teacher Standard interface.
From the Resource menu, select License Manager.
From the License Key menu, select Add a License Key.
Enter the course license key exactly as it is shown on your paperwork and click OK.

NOTE: If you can’t locate your course license code, please contact RM Support who will be able to supply you with one.

From the View menu, select License Keys and ensure that you have the correct number of licenses for courses you have purchased.
From the Licence Key menu, select Exit.
From the File menu, select Exit
Press Escape to close SuccessMaker Enterprise

Running the UK Localisation CD

The UK Localisation CD sets the correct regional settings for the courses which support it, and copies on the UK specific course reports.

Insert the SuccessMaker Enterprise 1.7.2 UK Localisation CD into the servers DVD drive

NOTE: The Localisation installer may ask you for the path to certain files.

DBISQL.EXE

32bit Windows c:\Program Files\Sybase\SQL Anywhere 9\win32\dbisql.exe

64bit Windows c:\Program Files (x86)\Sybase\SQL Anywhere 9\win32\dbisql.exe

SME.DB

[SME Physical Drive]\ResultsManager\SuccessMaker\Database\SME.DB

If the program does not automatically start, click Start, and then click Run. TypeX:\Setup.exe (where X: is the drive letter of your CD drive) click OK
Introduction...... click Next
Choose your report type

Select the correct region for your schools location.

National Curriculum Levels

Displays National Curriculum levels for students in the following course reports:

Maths Concepts and Skills
Reading Readiness
Initial Reading
Reader’s Workshop

Scottish 5–14 Levels