Student Information

Welcome to the Spartans Online learning environment! As online learners, new or expert, we want to make sure that you have all the information and resources you may need to be successful in your online class(es). Below you will find information that will help you get to the place where your questions can be answered.
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Courses and Instruction

§  Your course will be hosted on the University’s Learning Management System (LMS), Canvas. Important note: your instructor may use other technology platforms to run the course, please check your syllabus or with your instructor

§  For more information about logging into Canvas and making sure your computer meets all the technical requirements, please visit: http://www.sjsu.edu/at/ec/canvas/student_resources/index.html

§  For technical support while using Canvas, submit an iSupport ticket at:

https://isupport.sjsu.edu/ecampus

Calendar

§  Review the Spartans Online calendar for all of the important dates below (please note that this is a general calendar for the program. Please check with the instructor(s) for any course related due dates):

February 2014
2/20 (Thursday) / List of courses available on website (including syllabus)
- http://online.sjsu.edu/courses/index.html
Check MySJSU account for important message regarding course registration
2/25 (Tuesday) / Spartans Online registration begins
March 2014
3/10 (Monday) / 100% refund for students who drop a class prior to the first day of the session
3/11 (Tuesday) / First day of instructions – classes begin
3/11-3/18 (Tues-Tues) / 90% refund for students who drop after the first day of instruction
3/18 (Tuesday) / Spartans Online registration ends
3/18 (Tuesday) / Last day to drop through MySJSU
3/18 (Tuesday) / Last day to drop without a “W” grade
3/18 (Tuesday) / Last day to pay tuition
3/19 (Wednesday) / 0% refund for students who drop after the last day to register
May 2014
5/16 (Friday) / Last day of instruction – classes end
5/19 – 5/21 (Mon-Wed) / Final Exams

§  You can also access this calendar at: http://online.sjsu.edu/courses/index.html

§  If you have any questions regarding the calendar, please contact your professor or email

FAQ

§  Read the Student FAQ at: http://online.sjsu.edu/students/index.html

§  If your question is not on the Student FAQ, please contact Spartans Online at

Ask for Help!

Late drop/add – Office of the Registrar

§  Student will not be automatically dropped (un-enrolled) from course(s) for non-payment. Student is responsible for officially dropping course(s)

§  We do not recommend adding a course after the first week of instruction since these are 10-week courses and you would have already missed about 4 weeks (respectively) of course work; however we ask that you contact the instructor of the class you are interested in adding, and ask for their opinion

§  If the instructor approves your late registration (after the first week of instruction), please complete the Late Enrollment Request

§  If you need to drop a course after the first week of instruction (March 11-18), please complete the Spring 2014 Petition for Course Drop

Refunds – Bursar’s Office

§  Payments can be made online, through your MySJSU account or in-person at the Bursar’s Office, which is located in the Student Services Center (9th & San Fernando St).

§  Refunds will be made according to the following schedule:

·  Prior to first day of the session – 100% refund

·  One (1) week into the session – 90% refund

·  No refund beyond the first week of the session

§  Contact the Bursar’s office for more information on payment and/or refunds – email: , phone: 408.924.1601 or visit their webpage at http://www.sjsu.edu/bursar/

Financial Aid

§  There is limited aid available to matriculated students who enroll in these courses. Students should be referred to speak to a financial aid counselor to discuss their specific award eligibility. For those students who will be enrolled through Open University, there is no aid available.

§  Visit the Financial Aid and Scholarship Office within the Student Services Center (SSC), located on the first floor of the 10th Street Parking Garage; on the corner of 9th and San Fernando Street, adjacent to campus. You can also call us at (408)283-7500 (press #6), or visit our website at: http://www.sjsu.edu/faso for more information.

Spartans Online · College of International and Extended Studies · San José State University

210 N. Fourth St., Suite 301, San Jose, CA 95112 · T 408.924.2742 · F 408.924.2666 · http://online.sjsu.edu

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