Student Assessment Guide

Unit Code: BSBCCO304C
Unit: Provide Sales Solutions to Customers
Unit PurposeThis unit is about identifying customer needs, responding to customers’ needs, closing sales, inputting sales records and providing post purchase sales support.
Reporting of assessment outcomes
This subject is Category D. This means that all assessments are set and marked by your class teacher. Your results will be reported as COMPETENT (>70%) OR NOT COMPETENT (<70%)
To obtain a graded / competent outcome
The learners result is based on the evidence provided to meet the criteria for competence as specified in the unit of competency and grading criteria.The learner is able to satisfactorily apply all elements, the performance criteria, the essential knowledge & skills & the critical aspects of assessment specific to the unit in a range of situations. The learner uses known information in relevant situations
To obtain a not yet competent grade
The learner has not provided sufficient evidence to demonstrate achievement of all elements, performance criteria, the essential knowledge & skills & the critical aspects of assessment specific to the unit. If you are unable or do not provide sufficient evidence for this unit, the assessor will provide you with feedback and guidance on what you will need to do before you can attempt to achieve this unit of competency again.

Requirements to successfully complete this unit of competency
Learners must demonstrate competency in each assessment to be found competent in the overall unit. Make-up tests are only available to those that have valid documentation to support missing an assessment. There is no right to re-sit assessments for this unit. Resits will be granted only in exceptional cases, when warranted, and are at the discretion of the teacher.Students who have not made a reasonable attempt in the original assessment will be excluded from consideration.

To pass this unit you will be required to be assessed as being "Competent".

  • To pass this unit you will be required to be assessed as being "Competent"
    This will be determined by the collection of pieces of evidence as mentioned in the weekly outline.
  • You must be assessed as being competent inall pieces of evidence ie, more than 70% in each assessment.

Event No. / Assessment Method / Tool / Grading
1
2 / Assessment Assignment
Assessable Activities / Competent (> 70%)
Competent (> 70%)

What student will need
You will need to obtain anddownload a copy of resources from WIKI as directed by your Teacher.
Wiki page

The unit is supported by a wiki page and your teacher will inform you of how to access the wiki.You are expected to check the WIKI at least once a week for any readings or announcements.

Recognition and credit
Credit may be applicable for previous study. You may be eligible to apply for recognition for previous learning, experience and skills. Talk to your teacher to discuss what credit or recognition you can apply for. Additional recognition information is available on the TAFE NSW- SWSi internet site .

More about assessment
"Every Student's Guide to Assessment in TAFE NSW"provides information you need to know about assessment including information about the kinds of assessment, how you will be accessed and a checklist to confirm that you have all the information to support your study. Every student studying in TAFE NSW can access a copy of Every Student's Guide to Assessment on SWSi Internet. Copies are provided by your teacher when you receive your assessment guides.

Student support and services
You will receive a copy of the institute Student service guide A-Z on enrolment. The guide and links to the
following support services are all available on the SWSI internet

  • Aboriginal student support
  • Counselling and career advice
  • Disability services
  • International student services
  • Library services
  • Multicultural education
  • Student association

Student acknowledgement – receipt of assessment information
Once you commence study you will be required to sign or acknowledge that you have received the student assessment guidelines for the course and units of competency in which you have enrolled.

SEMESTER 1 2015 Friday 9:30am – 12:30 pm, Room A123

Week
No. / Week Commencing / Topic / Assessment/s
BSBCCO304CBSBCUS301B
12 / 4/5 / Identifying Customer Needs,
Responding to Customer Needs,
Pricing (Estimates & Quotes) Managing Customer Objections through Benefit Selling / Assignment Due 1/5/15
BSBCCO304C and BSBCUS301B
13 / 11/5 / Managing Customer Objections through Benefit Selling
Closing the Sale,
Relevant Legislation & Regulations
14 / 18/5 / Relevant Legislation & Regulations (continued)
Inputting Sales Records &
Amending Customer Records
15 / 25/5 / Provision of post-sales service & support
Customer Satisfaction
Final Submission Date for all Assessable Activities / Assessable Activities Due 29/5
BSBCCO304C and BSBCUS301B
16 / 1/6 / Portfolio Feedback & Finalisation

*The above is a guide only and may be subject to change. Your Teacher will keep
you updated in class.

COURSE INFORMATION

Teacher:CosetteNoujaim

Course Coordinator:Janelle Eggins

B201

Head Teacher:Bruce Watt

Room: B107

NB: Your TEACHER is your first point of contact.

Please discussany questions / feedback / issues directly with YOUR TEACHER

Student Assessment Guide Cert III Provide Sales Solutions to Customers Page 1 of 4

Business & Finance/Granville Business CentreVersion 2Last reviewed: March 2015

Disclaimer: Printed copies of this document are regarded as uncontrolled.