Student Ambassador /
Role Description
To promote the University by assisting atlocal, regional and national recruitment events and exhibitions.
Grade & Salary: / Grade 2 £8.79 per hour (plus holiday pay)
Campus Location: / Merchiston
Line Manager: / Reception Supervisor & Events Coordinator
Line Management Responsibility for: / N/A
Organisational Structure: / Tick to confirm attached
Role Summary: / Student & Academic Services work to provide high quality and effective professional services to support potential and current students from their initial enquiry to Edinburgh Napier University through to graduation and beyond.
Main Duties and Responsibilities
  • To promote the University by assisting atlocal, regional and national recruitment events and exhibitions.

  • To assist proactively in activities within services, schools and faculties, for example supervision of school groups, helping and interacting with the public during visit days, participating in campus tours, talks, presentations and student induction weeks.

  • To assist with internal promotional events such as welcome events, airport welcome and campus tours for students and visitors.

  • To operate the airport welcome service by providing information to new international students.

  • To support student retention initiatives and activities, assisting with admissions processes,clearing and induction events.

  • Assist with the provision of information on the university and its’ courses to prospective students and applicants through social media channels such as Facebook.

  • To assist staff in the information office, reception and student helpdesks.

  • To help new students settle into university life, by providing friendly advice and support across the university.

  • To refer students and others to appropriate sources of advice, information and support. To assist with the supply and distribution of information leaflets and material throughout the University.

  • To produce short reports on events as required.

  • Undertake any other duties as may be reasonably required by Reception Supervisor & Events Co-ordinator or Head of Customer Services.

Personal Specification

Attributes / Essential Selection Criteria / Desirable Selection Criteria
Education/Qualifications
/ Good general education with a minimum of Higher or equivalent level of qualification.
Current matriculated student with more than 1 year remaining on your degree. / Good general education with a minimum of Higher or equivalent level of qualification.
Experience / Good working knowledge of Edinburgh Napier University including at least one of the campuses. / Experience in a front line enquiry role (e.g. call centre).
Skills/Personal Requirements / Excellent oral communication skills with a well-developed telephone manner.
Able to use web, email, databases and word.
Ability to work on own initiative or as part of a team.
Outgoing, friendly manner.
Sympathetic to the stress and anxiety experienced by new/potential students.
Ability to cope well in a crisis and remain calm and polite.
Ability to maintain confidentiality.
Reliable and good timekeeper.
Ability to work flexibly. / A working knowledge of a language other than English.