ProposedNZ Diploma in Health & Wellbeing(Level 5)[1]

Strands: Child Protection (CHP)

ConsumerAdvocacy (ADV)

Coordination/Navigation (NAV)

Disability Practice(DPR)

-Behaviour Support

-Care Management

-Practice Leadership

Mental Health Support (MHS)

Social Services(SOC)

-Abuse, Neglect and/or Violence Support

-Family, Kin & Foster Care

-Counselling Skills, perhaps?

Graduate Profile Outcomes (GPOs)
Graduates of this qualification will be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
Common 1.Relate knowledge of the history of Māori as tangata whenua and client-whānau interconnectedness to own culturally competent practice.
Indicative Credit: 10 credits / This outcome Includes:
  1. Selecting, applying and modelling tikanga and kawa practices to protect cultural safety of clients, self and others
  2. Understanding health and wellbeing inequalities and promote Māori health and wellbeing policies within own role
  3. Applying Māori cultural competence when working across sectors and agencies, and reflecting on own practice
  4. Working with Māori communities to improve Māori health and wellbeing outcomes
May also include
  1. Supporting others to understand how the Treaty of Waitangi is relevant to their role

Common 2.Apply, and comply with, relevant, legislation, codes, ethical and regulatory requirements; and implement and review quality, safety, and risk management processes.
Indicative Credit: 10 credits / This outcome Includes:
  1. Current industry and/or sector standards/code of conduct, etc.
  2. Information management/privacy/security
  3. Organisation’s policies and procedures
  4. Service provision guidelines
  5. External and internal audits
  6. Addressing risks, incidents and accidents, reportable events
For programmes leading to the Child Protection Strand this outcome also includes:
  1. Knowledge of how organisational child protection policies, legislation, media and current Government strategies influence work contexts and responses to children
  2. Using knowledge to actively participate in forums that influence children’s needs at a macro level. Eg, making submissions in response to proposed legislative changes, letters to the editor, identifying service gaps for children

Common 3.Develop and maintain constructive and effective working relationships with clients/consumers and key stakeholders/agencies to achieve outcomes, using culturally appropriate processes and protocols
Indicative Credit: 10 credits / This outcome Includes:
  1. Positive effective communication
  2. Dynamics of relationships within teams, families/whānau, external agencies, and multidisciplinary teams
  3. Self-advocacy, self-promotion and independence
  4. Networking skills
  5. Utilising community resources and natural supports

Common 4.Communicate client and family/whānau needs and issues, available strategies and services, and roles and accountabilities in a New Zealand context.
Indicative Credit: 10 credits / This outcome Includes:
  1. Contemporary Issues
  2. Current relevant government legislation, policies, strategies, and health and social targets
  3. Social determinants of wellbeing and wellbeing inequalities, including people who are vulnerable or at risk
  4. Identifying a range of emerging and current models and theories of practice, and technologies; and analyse the associated opportunity, benefits and risks
  5. Understanding own and organisation’s role in responding to vulnerable people
  6. Interacting, engaging and communicating with clients including those whose English is another language
  7. Engaging effectively with individuals, family/whānau. and communities in diverse situations and cultural contexts
  8. Using appropriate methods to communicate client needs to the wider community
For programmes leading to the Child Protection Strand this outcome also includes:
  1. Engaging in Child-centred conversations to ensure the voices of children are heard within their own family/whānau context and within professional systems
For programmes leading to the Consumer Advocacy Strand this outcome also includes:
  1. Advocating with consumers with an awareness of their needs
For programmes leading to theCoordination/Navigation and Disability Practice Strands this outcome also includes:
  1. Knowledge of healthy lifestyles, resilience and factors and that contribute to and detract from wellbeing
  2. Communicating about the holistic needs of individuals and family/whānau
  3. Communicating appropriately with those who are unable to verbalise
For programmes leading to the Social Services Strand this outcome also includes:
  1. Knowledge of healthy lifestyles, resilience and factors and that contribute to and detract from wellbeing

In addition to the 4 Common GPOs above, Graduates of the Child Protection Strand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
CHP 1.Apply Child Protection knowledge to support clients and their family/Whānau and actively promoting children’s wellbeing.
Indicative Credit: 20 credits / This outcome Includes:
  1. Knowledge of contemporary issues, government strategies, services, in a NZ context
  2. Understanding of role in responding to vulnerability
  3. Applying ethical, safe, reflective practice, and support continuous improvement
  4. Identifying, assessing and responding to situations of risk and need within boundaries of role
  5. Applying child protection knowledge incorporating children’s individual needs, family/whanau needs and connecting families to child centred services in the community
  6. Knowledge of, and strategies for dealing with, challenging behaviour
  7. Knowledge of Child development in relationship to a child’s cultural, developmental and child protection needs
  8. Applying knowledge of all forms of child abuse and neglect and risk and protective factors, to personal and professional contexts and settings to actively protect children.
  9. Applying current knowledge of research and developments that are occurring in areas and services that impact on children, by demonstrating how to actively promote children’s wellbeing

CHP 2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation.
Indicative Credit: 20 credits / This outcome Includes:
  1. Recognising and responding to high and complex needs
  2. Implementing recommendations and updating plans
  3. Identifying funding implications
  4. Recognising and responding to abuse, neglect and violence
  5. Applying knowledge of dynamics of sexual abuse and ability to access treatment options for children and adults when these dynamics are present
  6. May include transition to home, or independence

CHP 3.Apply practical child advocacy skills
Indicative Credit: 20 credits. / This outcome Includes:
  1. Applying practical child advocacy skills, including applying understanding of how the wider sociological, legal, political and other influences affect the protection needs of children, and demonstrating how to advocate for them within these various settings
  2. Applying knowledge of and participating in various organisational systems, processes and practices that enable children to be heard and protected

CHP 4.Coordinate the provision of services relevant to client needs, and where relevant, facilitate meetings between clients (and family whānau) with service providers.
Indicative Credit: 20 credits / This outcome Includes:
  1. Networking and community collaboration

In addition to the 4 Common GPOs at the top of the table, Graduates of the Consumer Advocacy Strand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
ADV 1.Operate from a broad theoretical knowledge of health, disability and social service, needs, issues, strategies and services in the New Zealand context
Indicative Credit: 20 credits / This outcome Includes:
  1. Knowledge of contemporary issues, government strategies, services, in a NZ context
  2. Understanding of role in responding to vulnerability
  3. Applying ethical, safe, reflective practice, and support continuous improvement
  4. Identifying, assessing and responding to situations of risk and need within boundaries of role
  5. Applying person-centred strengths-based approach
  6. Advocating with consumers
  7. Complaint and conflict resolution
  8. Promoting rights and self-advocacy

ADV 2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation
Indicative Credit: 20 credits / This outcome Includes:
  1. Recognising and responding to high and complex needs
  2. Understanding suicide risk factors and know when and how to have courageous conversations
  3. Facilitating the resolution of complaints and conflicts, in a range of sector contexts
  4. May include transition to home, or independence

ADV 3.Apply consumer focussed strength based models and theories when advocating with consumers.
Indicative Credit: 20 credits / This outcome Includes:
  1. Strength based theories and models include but are not limited to: conflict resolution, choice theory, self-advocacy, person-centred, etc.
  2. Recognising vulnerability and respond appropriately in the context of role
  3. Consumer focused includes being able to apply different communication techniques and styles

ADV 4.Have courageous conversations based on an understanding of suicide risk factors, and respond in ways appropriate to role.
Indicative Credit: 20 credits / This outcome Includes:
  1. Having a general awareness of the key facts about suicide, the causes, the warning signs, key risk factors, the myths, and populations or cultures where it may be more prevalent
  2. Understanding ethical and privacy responsibilities in context of role
  3. Knowing when to have courageous conversations about suicide and how to ask person appropriate difficult questions
  4. Knowing what help is available in the community, who to ask or involve and where

In addition to the 4 Common GPOs at the top of the table, Graduates of the Coordination/NavigationStrand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
NAV 1.Apply advanced knowledge of Health and Disability Support to support clients and their family/Whānau.
Indicative Credit: 20 credits / This outcome Includes:
  1. Knowledge of contemporary issues, government strategies, services, in a NZ context
  2. Understanding of role in responding to vulnerability
  3. Applying ethical, safe, reflective practice, and support continuous improvement
  4. Identifying, assessing and responding to situations of risk and need within boundaries of role
  5. Applying person-centred strengths-based approach
  6. Current and emerging models of theories of practice and technologies

NAV 2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation
Indicative Credit: 30 credits / This outcome Includes:
  1. Using well-developed written skills
  2. Systematic data collection and analysis
  3. Recognising and responding to individual needs
  4. Identifying funding implications
  5. Facilitating a holistic assessment process to identify a person’s support needs, goals, resources, and natural supports in the context of their family and community
  6. Understanding the impact of health and disability conditions on individual support plans Identifying funding implications

NAV 3.Coordinate the provision of services relevant to client needs, and where relevant, facilitate meetings between clients (and family whānau) with service providers.
Indicative Credit:3 credits / This outcome Includes:
  1. Advocacy
  2. Group facilitation
  3. Reflective Practice

In addition to the 4 Common GPOs at the top of the table, Graduates of the Disability Practice Strand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
(This strand encompasses Behaviour Support, Care Management, and Practice Leadership)
DPR 1.Apply advanced knowledge of Health and Disability Support to support clients and their family/Whānau.
Indicative Credit: 20 credits / This outcome Includes:
  1. Knowledge of contemporary issues, government strategies, services, in a NZ context
  2. Knowledge of, and strategies for dealing with, challenging behaviour
  3. Models and theories of behavioural change
  4. Micro-counselling communication skills
  5. Understanding of role in responding to vulnerability
  6. Applying and supporting others to apply ethical, safe, reflective practice, and support continuous improvement
  7. Identifying, assessing and responding to situations of risk and need within boundaries of role
  8. Applying person-centred strengths-based approach
  9. Evaluating research

DPR 2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation
Indicative Credit: 30 credits / This outcome Includes:
  1. Using well-developed written skills
  2. Systematic data collection and analysis
  3. Recognising the meaning of different behavioural signals
  4. Recognising and responding to high and complex needs
  5. Updating plans
  6. Facilitating a holistic assessment process to identify a person’s support needs, goals, resources, and natural supports in the context of their family and community
  7. Using appropriate information technologies

DPR 3.Coordinate the provision of services relevant to client needs, and where relevant, facilitate meetings between clients (and family whānau) with service providers.
Indicative Credit: 30 credits / This outcome Includes:
  1. Advocacy
  2. Group facilitation
  3. Reflective Practice

In addition to the 4 Common GPOs at the top of the table, Graduates of the Mental Health Support Strand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
MHS1.Apply advanced knowledge of Mental Health to support clients and their family/Whānau.
Indicative Credit: 20 credits / This outcome Includes:
  1. Self-care
  2. Knowledge of contemporary issues, government strategies, services, in a NZ context
  3. Understanding of role in responding to vulnerability
  4. Applying ethical, safe, reflective practice, and support continuous improvement
  5. Identifying, assessing and responding to situations of risk and need within boundaries of role
  6. Analysing complex mental health/addiction situations and implement appropriate interventions

MHS2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation
Indicative Credit: 30 credits / This outcome Includes:
  1. Recognising and responding to high and complex needs
  2. It has been recommended that a statement should be added here about discrimination, OR alternatively should be embedded in the MHS 2 outcome statement (in left box).
    Stakeholders with expertise in this area are invited to suggest appropriate wording. Thanks.
  3. Implementing recommendations and updating plans
  4. Identifying funding implications
  5. May include transition to home, or independence

MHS 3.Coordinate the provision of services relevant to client needs, and where relevant, facilitate meetings between clients (and family whānau) with service providers.
Indicative Credit: 30 credits / This outcome Includes:
  1. Participating in leadership of a team and contribute to or lead the development of a plan for multi-disciplinary team (MDT)
  2. Advocacy

In addition to the 4 Common GPOs Common GPOs at the top of the table, Graduates of the Social Services Strand will also be able to: / Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome in the left column.
(This strand encompasses Abuse, Neglect & Violence Support, and Whānau, Kin & Foster Care)
SOC 1.Apply relevant theory, models of practice, strategies and solutions to provide services in situations of abuse/neglect/violence and/or high and complex behavioural needs.
Indicative Credit: 20 credits / This outcome Includes:
  1. Knowledge of contemporary issues, government strategies, services, in a NZ context
  2. Understanding of role in responding to vulnerability
  3. Applying apply ethical, safe, reflective practice, and support continuous improvement
  4. Identifying, assessing and responding to situations of risk and need within boundaries of role
  5. Applying person-centred strengths-based approach
  6. Knowledge of human development/life stages
  7. Current and emerging models of theories of practice and technologies
  8. Conflict resolution
  9. Strategies to support child/young person
  10. Knowledge of, and strategies for dealing with, challenging behaviour
  11. Models and theories of behaviour modification
  12. Safety plans
  13. Risk assessment/management

SOC 2.Work with clients to assess needs; create, implement and respond to plans; monitor and review outcomes in accordance with role and organisation.
Indicative Credit: 20 credits / This outcome Includes:
  1. Recognising and responding to high and complex needs
  2. Implementing recommendations and updating plans
  3. Identifying funding implications May include transition to home, or independence

SOC 3.Coordinate the provision of services relevant to client needs, and where relevant, facilitate meetings between clients (and family/ whānau) with service providers.
Indicative Credit: 20 credits / This outcome Includes:
  1. Advocacy
  2. Networking skills
  3. Role clarity
  4. Inter-agency and community connections
  5. Utilising community resources and natural supports

SOC 4.Apply safe and reflective practice
Indicative Credit: 20 credits / This outcome Includes:
  1. Understanding and applying knowledge of an ethical framework within an organisational setting
  2. Recognising and responding to abuse, neglect and violence
  3. Managing challenging behaviour
  4. Utilising avenues of accountability and supervision as relevant to agency and role
  5. Self-awareness
  6. Supporting others with critical thinking, coaching and mentoring
  7. Advocating for resources
  8. Understanding inappropriate sexualised behaviour
  9. Mental health
  10. Self-harm/suicide

Draft – as at 17 November 20141

[1]The Diploma is 120 credits in total. DRAFT indicative credit values have been tentatively assigned to each GPO.
Note that1 credit equates to approximately 10 hrs total learning time for the average learner. So a 10-credit component will involve around 100 hrs of learning time. This will includeface-to face structured learning, self-directed,online, and other learning as well as practice and assessment.