REPAIR WORK ORDER INSTRUCTIONS
This document outlines the work order requirements for this asset. Please be sure to refer to our Expense Reimbursement Policy, and Vendor Reimbursement Form. All forms are located within CAM’s Vendor Portal on the Forms tab.
STOP: If this property is part of our MASRUP program, you will be notified via e-mail or messages. See the Work Order Instructions regarding MASRUP.
REPAIR SPECIFICATIONS: Before work is started, the agent and contractor should read and review the Repair Specifications document. This is located in CAM’s Vendor Portal on the Forms tab – form number 205. The Repair Specifications must be signed by the listing agent and returned within 2 business days of receipt of the Work Order. It is the listing agent’s responsibility to make sure repairs meet these specifications – if you have concerns at any point, let us know immediately.
WORK ORDERS: You will receive email notification from a MAS Repair Analyst when a Work Order is issued. A copy of the Work Order can be found on the Documents tab in CAM – upon notification that the Work Order is issued, please review and send confirmation of receipt and review/acceptance of the Work Order by responding to the MAS Repair Analyst’s message in CAM. Document 207.Conditional Waiver Release of Lien is required to be submitted for all final expense approval.
INSPECTION REPORTS: The listing agent is also responsible for completing an inspection report weekly until repairs are complete –this report can be found on the “Forms” tab in CAM, titled “REO 206.Repair Inspection Report.” The completed document should be uploaded to the Documents tab in CAM weekly by the listing agent.
CHANGE IN SCOPE: Additions or modifications to Work Orders must be pre-authorized by a MAS Repair Analyst before work outside of the Work Order can begin. Please notify the Repair Analyst as soon as there is a potential change in scope of work, and then obtain bids and backup for the additional work (photos, written letter from contractor, etc.). Please also provide your recommendation as to whether or not the additional repair work should be completed.
UPDATED MARKETING: Once repairs are complete, the listing agent should schedule an open house, and update their marketing information and marketing photos to highlight the appropriate repairs (for example, note in MLS comments: Fresh interior paint, new stainless steel appliances, and a new roof! Seller guarantees a FAST response to all offers and inquiries – come take a look and place your offer today, this listing won’t last long!) Please call or email your Asset Manager for additional guidance.
ALL COMMUNICATIONS SHOULD OCCUR THROUGH CAM MESSAGES. UPLOAD ALL DOCUMENTS IN CAM DOCUMENTS.
780 94th Avenue N., Ste. 102, St. Petersburg, FL 33702Last Updated 09/15/2011