Station Drive Surgery Patients Group
Meeting 7 July 2016
19:00
Station Drive Surgery Waiting Room
Chair:
Peter Gillard
Surgery Attendee:
Caron Morton
Outstanding actions, comments from last meeting:
Care Co-ordinator – review of the current system has identified that in order to expand the service further to SDS patients then dedicated admin support will be necessary
Action – CM to take to partners meeting
Outcome – discussed at length at meeting on 11 July – challenge with volunteers spoken to age concern and other charities – similar difficulties. Cm to progress further and report back to partners and SDSPG
Surgery Update ( C Morton)
CQC visit on Tuesday 19 July – group asked to complete feedback forms and for volunteer to attend and meet with CQC team. Pete will attend and feedback from the group and issued (positive and negative) to the CQC
Update on feedback requested from patient group – positive re waiting area but still some issues with confidentiality at desk – see if we can create more space at desk area
Positive re appointments and general appearance of surgery, including parking area and gardens.
Patient group hadn’t all seen the new extended rooms downstairs – tour at end of meeting
Action – James Harris looked at area and seats moved.
Signage – very positive feedback from everyone and members had received positive feedback from patients re ease of finding surgery now. Discussed possible issue re –planning permission, group offered letter of support to go with application
Action – PG will do letter
“Give boxes” – in front entrance – group will start to advertise these
Charity and Christmas support – discussed ideas around specific community support over festive season for more vulnerable groups and what this might look like. Ideas back to next meeting. Will link in with CoCo and other charities, includingfoodbank at church re this
Action – CM and PG will progress
Garden – outlined ideas for garden and in particular hedge – group agrees that although rose hedge looking lovely at the moment it doesn’t remain like this for long and also is an issue re small child.General consensus for Beech or Hornbeam hedge
Action – CM to partners and gardener
Herb boxes – update on progress. Discussed community based projects similar to this to strengthen prevention network and grow surgery links with wider community. Next project ideas to be discussed at future meetings
Action – PG and CM for agenda
Parking – update that very little success at securing alternative parking for staff and doctors. Costs quoted at car park prohibitively expensive. Staff who are able to walk to work are doing so and most cars parking in end bay area. Will continue progressing
Action – CM
Surgery business – David Mitchell will be joining practice team permanently as associate GP from the end of the summer. Widespread support from the patient group – David has very strong following already and many positive reports received by the group from his patients
List increase – surgery list continues to growslowly. Proactively encouraging this
Opening hours – increased offer now on Saturdays with fortnightly increase to 2 surgeries – male and female GP appointments will be available.6-8 pm slots in week now filled. Positive feedback received by PG re extended hours. Suggest some kind of advertising re Saturday offer
Action – CM will discuss with partners and Advertiser re this.
Effect of smaller rural pharmacies closing and impact on Ludlow. Group discussed if there is any risk in Ludlow – on balance feel that the community is unlikely to be left without pharmacy cover but will proactively monitor national and local situation
Action – PG and GG
Discussed issues with Clun surgery and whether SDS faces similar risks
Working together as a community
Group discussed current prevention work – links with schools, media article (very positive feedback to group already and facebook communication amongst patients including impact with smears in surgery and sun protection from pharmacies – several comments from pharmacists of patients buying specific SPF for holidays now etc).
Discussed how to expand all strands of work
Action – PG and CM next agenda
What is happening county-wide and nationally
Group received following update from Pete and Gill:
SPG – new chair Nick Hutchins. Pete has role as priority lead for primary care
Challenge around SPG and level of support received from the CCG discussed – significant concerns reported by Pete
SPG is delivering what it can but is restricted due to minimal support offered
Finance – headline figure is by 2021 deficit across LHE will sit at 120 million if no changes made. Plans include community bed closure, AE site closure, less inpatient beds generally. Concerns from SPG that community transfer of patients not well developed at all.
Maternity care at LCH is significantly under threat of comp0lete closure
FutureFit – decision to support SoC made but patients feel plans re community are poorly developed and risks may exist
Rural UCC – seen as too expensive and solution seems only to focus on near patient testing rather than anything else.
Discussed alternatives for Ludlow and surgery plans – discussed partners meetings and discussions re futureproofing patient access and care in emergency situations
Joint HOSC – meeting last week – mood has changed and significant challenge now re SoC.
General feeling was to focus on how we maintain high quality care and access for Ludlow and surrounding area patients
Action – CM to report back at next meeting re progress.